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- Page 1 ® DEFINITY Communications System Generic 2 and System 85 8405 Voice Terminal User’s Guide 555-104-726 Comcode 107985574 Issue 2 June 1997...
- Page 2 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.
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Page 3: Table Of Contents
Contents Your 8405 Voice Terminal ..........1 A Quick Look at the Features . - Page 4 Test ............40 Transfer .
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Page 5: Your 8405 Voice Terminal
• The 8405B has a one-way listen-only speaker, with no display • The 8405B Plus has a two-way, listen and talk speakerphone, but does not have a display • The 8405D has a one-way, listen-only speaker, with a 2-line, 24-character display •... - Page 6 Speaker button headset adapter jack (on back of voice terminal) Dial pad Conference button Drop button Handset jack Hold button Figure 2. Another Version of the 8405B and 8405B Plus Voice Terminal Display Handset Softkeys Display Menu Exit Prev Next...
- Page 7 Display Handset Softkeys Display Menu Exit Prev Next control buttons Volume control 5 Call appearance/ button feature buttons Transfer button Message light Volume Ring Transfer Ring button Line jack (on back of voice terminal) Test button Test Conf LINE PQRS WXYZ Mute button Mute...
- Page 8 For turning off the microphone associated with the handset Mute button (on all 8405 terminals) or the built-in speakerphone (on the 8405B Plus and 8405D Plus) so the other person on the call cannot hear you. Ring button If your 8405 has a...
- Page 9 Speakerphone (listen and talk) feature. Check with your system manager to see how your Speaker button is to be used. If your 8405B Plus or 8405D Plus has the Reset Spkr label (On some 8405 voice terminals, this can be used...
- Page 10 For adjusting the volume of the following: Volume control button • The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker • The handset receiver level while a call is in progress using the handset •...
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Page 11: A Quick Look At The Features
A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8405 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/Exit feature (labeled... - Page 12 you are out of the office, or you have pressed the Send All Calls button. Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to call the principal (the person for whom you are answering calls) for private consultation.
- Page 13 Note: All 8405B and 8405D voice terminals have a listen-only speaker. If you are using an 8405B Plus or an 8405D Plus, your voice terminal can be set for either the Speaker (listen-only) or the Speakerphone function. Check with the system manager to see how your voice terminal is administered.
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Page 14: Display Features And Features Used With The Softkeys
to initiate the Reset Speakerphone feature. As the built-in speakerphone Speaker performs a test of the surrounding acoustic environment, you will hear a sequence of tones. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use. (See “Reset Speakerphone.”) Test When the voice terminal is initially powered up, the green light next to Test flashes if the link with the DEFINITY switch or with System 85 is not (or not yet) -
Page 15: How To Use The Features
Normal/Exit mode display feature, for users of the 8405D or 8405D Plus, are already marked for you.) You may also be able to use the Speakerphone (and Reset Speakerphone on some 8405B Plus and 8405D Plus voice terminals) or the Speaker feature. Check with your system manager to see what other features you can use with a DEFINITY Generic 2 or with System 85. -
Page 16: Conventions Used In The Following Procedures
Conventions Used in The Following Procedures Feature Each of these boxes represents a button that has a Feature xxxxx feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number (shown as xxxxx) or a person’s name. This rectangular box, 2 lines by 24 characters, LWC CnLWC AutCB Timer represents the 8405 display screen (for those sets that... -
Page 17: Using The Display, Softkeys And Display Control Buttons
Using the Display, Softkeys and Display Control Buttons If you are using an 8405D or 8405D Plus voice terminal, the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( ) located directly below the display. - Page 18 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown on the previous page, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature).
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Page 19: Using The Softkeys To Activate A Feature
Note: An error tone (one beep) may sound when you have made a mistake in your softkey entries. Press at any time to exit Softkey Mode and return to Normal (call-handling) Exit Mode. Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. -
Page 20: Resetting The Speakerphone With The Softkeys (When Powering Up The Voice Terminal)
Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) Important: You need to use the Reset Speakerphone feature only if your voice terminal has the Reset Spkr label printed under the Speaker button. The following procedure is only for the 8405D Plus voice terminal. When you first power up the 8405D Plus voice terminal, the following display appears on those sets equipped with the Reset Speakerphone feature. -
Page 21: Voice Feature Procedures
Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing Speaker . If your voice terminal is set for the Speakerphone feature, pressing simultaneously activates the built-in Speaker microphone so you can place and answer calls without lifting the handset. - Page 22 To see the number stored Press the selected while on-hook AD xxxxx on an Abbreviated Dialing • Stored number is shown (AD) button Press to return to the normal display or repeat Exit Step 1 to see another number To place a call using an Press the selected (while off-hook) AD xxxxx...
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Page 23: Automatic Callback
Note: Record your personal list items on the Abbreviated Dialing list in the back of this guide; group and system lists are available from the controller of the list or from your system manager. To place a call using a Press System List Personal List... -
Page 24: Bridging/Manual Exclusion
Pick up the handset when you hear priority ring [ringback tone] • A call is automatically placed to called extension, which receives regular ringing Note: Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled after 20 to 40 minutes if the callback call is unanswered. -
Page 25: Call Coverage/Consult
Call Coverage/Consult To answer a call for a Press the call appearance button of the incoming call coworker for whom you when ring begins or green light flashes are a coverage point Note: The call is not at your terminal until the green light is flashing. -
Page 26: Call Forwarding - Busy/Don't Answer
Call Forwarding — Busy/Don’t Answer To activate Call While off-hook, press Call Forward Forwarding — or Dial the Call Forwarding — Busy/Don’t Answer Busy/Don’t Answer access code __________ (while off-hook) [dial tone] Note: To find out which Dial the extension where calls will be sent type of Call Forwarding [confirmation tone] activates,... -
Page 27: Call Forwarding - Follow Me
Call Forwarding — Follow Me You can access this feature with the softkeys only if your voice terminal has a display. To temporarily redirect all If you are using an 8405 with a display, press Menu calls to an extension or and then press the softkey below CFrwd outside number of your (while off-hook) -
Page 28: Call Park
Call Park You can access this feature with the softkeys only if your voice terminal has a display. To park a call (for Press [dial tone] Transfer retrieval at any • Second party is temporarily put on hold extension) Press and then press the softkey below CPark Menu or Press... -
Page 29: Call Pickup
Call Pickup To answer a call to a Press Call Pickup (while off-hook) member of your pickup or Dial the Call Pickup access code __________ group when your voice (while off-hook) terminal is idle • You are connected to the ringing call To answer a call to your Press Hold... -
Page 30: Drop
To drop the last party Press Drop added to a conference call • You remain connected to the other person on the call Drop To disconnect from a Press [dial tone] Drop normal call, or to drop the Note: If you press during a conference call, the Drop last party added to a... -
Page 31: Hold
Hold To keep a call waiting Press Hold while you answer another • Green light next to the held call flutters call, make a call, or perform some other task Note: If you put a conference call on hold, the other parties remain connected. -
Page 32: Last Number Dialed
Last Number Dialed To automatically redial Press (while off-hook) Last Dialed the last number you or Dial the Last Number Dialed access code dialed (up to 24 digits) __________ (while off-hook) (extension, outside • Number is automatically dialed number, or trunk/feature access code) Note: Available with a DEFINITY Generic 2 and with System 85 R2V4 and some R2V3 systems. - Page 33 To leave a message If you are using an 8405 with a display, press Menu without ringing an and then press the softkey below LWC extension (while off-hook) If your 8405 does not have a display, press (while off-hook) or Dial the Leave Word Calling access code __________ (while off-hook) [dial tone] Dial the extension...
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Page 34: Message
Note: If you are using an 8405B or 8405D, the Mute feature affects the microphone associated with the handset only. If you are using an 8405B Plus or 8405D Plus, the Mute feature mutes the handset when you are talking on the handset and mutes the speakerphone microphone when you are using the built-in speakerphone. -
Page 35: Priority Calling
Priority Calling You can access this feature with the softkeys only if your voice terminal has a display. To place a priority call If you are using an 8405 with a display, press Menu (3-burst ring) and then press the softkey below PCall (while off-hook) If your 8405 does not have a display, press Priority... -
Page 36: Reset Speakerphone
8405B Plus or 8405D Plus, you do not need to manually activate this feature. If your 8405B Plus or 8405D Plus is equipped with this feature, you can adjust the speakerphone to the surrounding room acoustics to provide optimal performance. -
Page 37: Select Ring (And Ringer Volume)
• You will hear a set of rising tones as the speakerphone adjusts itself to the surrounding acoustical environment. These tones are automatic. No user response is required. To adjust the While on-hook, press Shift speakerphone to the • Red light next to Shift goes on steadily surrounding room... - Page 38 When you hear the desired ringing pattern, press Shift again • Your new ringing pattern is set • If you have an 8405D or 8405D Plus, you hear confirmation tone (two rising tones) To select a personalized While on-hook, press Ring ring (for those 8405 voice •...
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Page 39: Send All Calls
To adjust ringer volume To raise the volume, press the right half of the if necessary (handset and Volume control button labeled speaker are not active, or to lower the volume, press the left half of the the handset and ringer Volume control button labeled are both active) •... -
Page 40: Speaker
To send an assigned group Press SAC Group (while on-hook or off-hook) of extensions (except [confirmation tone] priority, intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message center for coverage To cancel Send All Calls Press Send All Calls SAC Group... - Page 41 • If you have a display, it shows: SPEAKER L>>>>> (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) To turn off the speaker Pick up the handset and return to handset •...
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Page 42: Speakerphone
Speakerphone Note: If you are using an 8405B or an 8405D voice terminal, you cannot use this feature. If you are using an 8405B Plus or an 8405D Plus, you have either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. If you are uncertain whether your voice terminal is set for the Speaker feature or the Speakerphone feature, check with your system manager. - Page 43 To prevent the other Note: If the Speakerphone feature is not active, the party from hearing you Mute feature turns off the microphone associated with the handset (not the speakerphone). However, if the speakerphone is active and the handset is not active, then the Mute feature turns off the microphone associated with the speakerphone (not the handset).
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Page 44: Test
Test To test the voice terminal While on-hook or off-hook, press and hold Test lights (on all 8405 voice • Green light next to goes on Test terminals) and the display (on the 8405D and Note: If the green light next to Test does not go 8405D Plus voice... -
Page 45: Display Feature Procedures
Display Feature Procedures This section includes the procedures for five display features you may use with the 8405 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features. -
Page 46: Message Retrieval
To see who’s on hold Press Inspect while on a call Press the call appearance of the held call • Information is shown on the display screen; you remain connected to the present call To return to the held call, press and the call Exit appearance button of the held call... -
Page 47: Normal (Exit)
If appropriate, press the call appearance button associated with the person on hold to give them their messages To return a call for the Press Transfer coworker to the displayed • Coworker is put on hold extension (while on a call with the coworker) Press Return Call... -
Page 48: Timer
Timer To see elapsed time Press Menu and then press the softkey below (hours, minutes, seconds) Timer (which exits you from softkey mode) or Press Timer • Elapsed time is shown To stop timer and clear display, press Menu then press the softkey below Timer again or Press Timer again... -
Page 49: Tones And Their Meaning
• speakerphone reset tones — A rising set of tones; indicates the speakerphone is adjusting itself to the surrounding room acoustics. Note: Only 8405B Plus and 8405D Plus voice terminals with the Reset Speakerphone feature will play these tones. -
Page 50: Troubleshooting
Troubleshooting Problem Solution A feature doesn’t work Reread the procedure and try again. as noted in this guide. For many features you must lift the handset before you can use the feature. Check with your system manager to be sure this feature is administered on your voice terminal. - Page 51 Problem Solution The telephone doesn’t Make sure the ringer is turned on. ring. Set the ringer volume to a higher level. Place a test call from another extension to your extension. Check the line cord to make certain it is securely connected at both ends.
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Page 52: Key Words To Know
Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’... - Page 53 To use your dial pad to assign a telephone number to a personal list item or an for Abbreviated Dialing. AD xxxxx reset the speakerphone On those 8405B Plus or 8405D Plus voice terminals on which there is a button and the Reset Spkr label appears under the Shift...
- Page 54 system list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item. system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.
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Page 56: Quick Reference Lists
Quick Reference Lists FEATURE ACCESS CODES Feature Code Feature Code ABBREVIATED DIALING CALL PARK Personal Answer Back Group CALL PICKUP System LAST NUMBER DIALED Program LEAVE WORD CALLING AUTOMATIC CALLBACK Cancel Cancel PRIORITY CALLING CALL FORWARDING — SEND ALL CALLS BUSY DON’T ANSWER or CALL FORWARDING —... - Page 57 Miscellaneous Abbreviated Dialing* Description Extension Personal List 1 Personal List 2 Personal List 3 Item Message Name Name Name Attendant AUDIX Trunk Codes Description Code * You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your system manager.
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