Appendix A Q&A - Provision ISR H.264 4/8/16/32-channel digital video recorder User Manual

Digital Video Recorder User Manual
Appendix A Q&A
Q1. Why can't the DVR start after connecting to the power?
a. The adapter has been damaged or is malfunctioned, change power adapter.
b. The HDD might be malfunctioning Please remove the HDD to check.
Q2. The menu is missing on the live image display
a. Right click on the attached mouse or click the "menu" button on the DVR or remote.
b. Check up whether other devices can display menu or long press ESC key to wait for login dialog box to appear.
Q3. The led power indicator is on, but the screen is black
a. The power of the adapter is malfunctioned; try removing the HDD or change the power adapter.
b. The video format of the DVR is not compatible to that of the monitor.
c. Connection problem. Please check the integrity and placements of all cables and ports of the monitor and DVR.
d. The monitor is malfunctioning, check the monitor.
Q4. Why are there missing images on some or all of the channels of the DVR?
a. Connection problem. Please check the cable and the ports of all cameras to the DVR.
b. Camera problem. Please check the cameras and their power supply.
c. The video format of the DVR is different from that of the cameras. Please change DVR system format.
Q5. Cannot find HDD
a. The power of the adapter is not supplying enough power. Change the adapter.
b. Connection problem. Check the power and data cables.
c. The HDD is damaged. Change the HDD.
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