Provision ISR AHD Series User Manual

Provision ISR AHD Series User Manual

720p/960h high resolution ahd dvr
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AHD Series
DVR User Manual
(Version 3.4.3 and Higher)

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Summary of Contents for Provision ISR AHD Series

  • Page 1 AHD Series DVR User Manual (Version 3.4.3 and Higher)
  • Page 2: User Manual

    AHD DVR User Manual PROVISION-ISR AHD DVR User Manual For H.264 AHD digital video recorder All rights reserved...
  • Page 3 AHD DVR User Manual CAUTION  Please read this user manual carefully to ensure that you can use the device correctly and safely.  There may be several technically incorrect places or printing errors in this manual. The updates will be added into the new version of this manual. The contents of this manual are subject to change without notice.
  • Page 4: Table Of Contents

    AHD DVR User Manual Table of Contents 1 Introduction ..................1 1.1 DVR Introduction ........................1 1.2 Main Features ..........................1 2 Hardware Installation ................. 3 2.1 Install Hard Drive ........................3 2.2 Front Panel Descriptions ......................4 2.3 Remote Controller ........................7 2.4 Control with Mouse ........................
  • Page 5 AHD DVR User Manual 5.5.1 Motion Alarm ......................23 5.5.2 Video Loss ......................25 5.5.3 Other Alarm ......................25 5.5.4 Alarm Out ......................26 5.6 Network Configuration ......................27 5.6.1 Network ......................... 27 5.6.2 Sub Stream ......................28 5.6.3 Email ........................29 5.6.4 Server ........................
  • Page 6 AHD DVR User Manual 8.3 Remote Surveillance through Apple PC .................. 49 8.3.1 Via LAN ........................49 8.3.2 Via WAN ......................... 50 8.4 The Remote Live Preview ......................51 8.5 Remote Playback & Backup ..................... 53 8.5.1 Remote Playback ....................53 8.5.2 Remote Backup .....................
  • Page 7: Introduction

    AHD DVR User Manual Introduction 1.1 DVR Introduction This model is standard 720P/960H high resolution AHD DVR (Analog High Definition Digital Video Recorder), which adopts high performance video processing chips and embedded Linux system. Meanwhile, it utilizes many most advanced technologies, such as standard H.264 with low bit rate, dual stream, SATA interface, VGA output mouse supported, IE browser supported with full remote control, mobile view (by phones), etc., which ensure its powerful functions and high stability.
  • Page 8 AHD DVR User Manual ALARM  Supports schedule for motion detection  Supports pre-recording and post recording PTZ CONTROL  Supports various PTZ protocols  Supports 128 PTZ presets and 8 auto cruise tracks  Supports remote PTZ control through internet SECURITY ...
  • Page 9: Hardware Installation

    AHD DVR User Manual Hardware Installation 2.1 Install Hard Drive Check the unit and the accessories after getting the DVR. Please don’t power up the unit till the physical installation is complete. Notice: 1. This series support one SATA hard drive. Please use the hard drive the manufacturers recommend specially for security and safe field.
  • Page 10: Front Panel Descriptions

    AHD DVR User Manual 2.2 Front Panel Descriptions The front panel descriptions are only for reference; please make the object as the standard. Notice: The front panel descriptions are only for reference; please make the object as the standard. Mini Metal Case (MM) Type Item Name...
  • Page 11 AHD DVR User Manual Type Item Name Description 1. Enter search mode SEARCH/ZOOM 2.ZOOM function enables at PTZ mode. 1. Enter play interface PLAY /IRIS 2. IRIS function enables at PTZ mode 1. Fast forward FF/ P.T.Z. 2. Enter PTZ mode in live 1.
  • Page 12 AHD DVR User Manual Item Power Button Soft switch off to stop firmware running. Do it before power off. DVD button Press this button, user can place the DVD to do backup. Keys 0-9 Input number 1-9 or choose camera (0/—) 1.
  • Page 13: Remote Controller

    AHD DVR User Manual 2.3 Remote Controller It uses two AAA size batteries. ① Open the battery cover of the remote controller. ② Place batteries. Please take care the polarity (+ and -). ③ Replace the battery cover. The interface of remote controller is shown below. Button Function Record manually.
  • Page 14: Basic Function Instruction

    AHD DVR User Manual It supports mouse drag. Take setting up motion detection area for example: Click customized, hold down the left button and drag to set motion detection area. In Playback: Click to choose the options. Right click to return to live mode. In Backup: Click to choose the options.
  • Page 15: Power Off

    AHD DVR User Manual 3.1.2 Power Off You can power off the device by using remote controller, keyboard or mouse. ① Go to Main Menu and then select “Shut Down” icon to pop up the Shut down window. ② Click OK. Then the unit will power off after a while. ③...
  • Page 16: Live Playback

    AHD DVR User Manual Symbol Meaning Green Manual record Yellow Motion detection record Blue Schedule record 3.4 Live Playback Click Playback button to playback the record. Refer to Fig 3-3. User can do complete operation by clicking the buttons on screen. Fig 3-3 Live Playback...
  • Page 17: Adding Ip Cameras (Applicable Only For Hybrid Models)

    AHD DVR User Manual Adding IP Cameras (Applicable only for Hybrid Models) This chapter mainly introduces how to connect multiple IP cameras through NVR. Once you finish adding IP cameras, you can see the live images through the monitor of the NVR. To add IP cameras via LAN: Step 1: Please enter MenuIP Camera tab.
  • Page 18: Main Menu Setup Guide

    AHD DVR User Manual Fig 4-3 Add Device To add IP cameras via WAN: Step 1: Please enter MenuIP Camera tab. Refer to Fig 4-1. Step 2: Click “Add” button to pop up a window similar to Fig 4-3. You need to check “Enable” box, select channel, manufacturer and product model and manually input IP address, server port, username and password of this device.
  • Page 19 AHD DVR User Manual Audio: Enable sound. PTZ: Click the PTZ button to control rotation position, speed and auto scan of the PTZ. Snap: Click this button to snap the live pictures. These pictures will automatically be saved in the SATA disk.
  • Page 20: Basic Configuration

    AHD DVR User Manual 5.1 Basic Configuration Basic configuration includes three sub menus: system, date & time and DST. 5.1.1 System Go to Main MenuSetupBasicSystem interface. Refer to Fig 4-3. Fig 4-3 Basic Configuration-System In this interface you can set up the device name, device ID, video format, max network users, VGA resolution, language and so on.
  • Page 21: Date & Time

    AHD DVR User Manual 5.1.2 Date & Time ① Go to Main MenuSetupBasicDate & Time interface. Refer to Fig 4-4. Fig 4-4 Basic Configuration-Date & Time ② Set the date format, time format, time zone in this interface; checkmark “Sync Time With NTP Server”...
  • Page 22: Live Configuration

    AHD DVR User Manual 5.2 Live Configuration Live configuration includes three submenus: live, main monitor and mask. 5.2.1 Live In this interface, you can set up camera name and adjust colors. To set up camera name: ① Go to Main MenuSetupLive. Refer to Fig 4-6. Fig 4-6 Live Configuration-Live ②...
  • Page 23: Main Monitor

    AHD DVR User Manual Fig 4-7 Live-Color Adjustment 5.2.2 Main Monitor The main monitor settings allow you to set camera sequence in live display mode. Operate the following steps to set main monitor: ① Go to Main MenuSetupLiveMain Monitor interface. Refer to Fig 4-8. Fig 4-8 Live Configuration-Main Monitor ②...
  • Page 24: Record Configuration

    AHD DVR User Manual To set up mask area: ① Go to Main MenuSetupLiveMask interface. Fig 4-9 Live Configuration-Mask ② Click “Setting” button to go to live image. ③ Press and drag the left mouse button to set mask area as shown below. ④...
  • Page 25: Enable

    AHD DVR User Manual 5.3.1 Enable ① Go to Main MenuSetupRecordEnable interface. Refer to Fig 4-11. Fig 4-11 Record Configuration-Enable Parameter Meaning Record To enable/disable recording for the channel Audio To enable/disable audio recording for the channel ② Checkmark record and audio. ③...
  • Page 26: Time

    AHD DVR User Manual Parameter Meaning 720P: 1-15(NTSC)/1-12(PAL); 960H: 1-30(NTSC)/1-25(PAL). Rate Resolution This series supports 720P, 960H. The higher the value is, the clearer the recorded image is. Six options: Quality lowest, lower, low, medium, higher and highest. Encode VBR and CBR. Max bit stream You shall adjust it subject to the actual network condition.
  • Page 27: Recycle Record

    AHD DVR User Manual Fig 4-14 Record Configuration-Stamp ② Checkmark camera name and time stamp. Click Setting button to set up the position of the stamp. You can drag the camera name and time stamp at random positions. Refer to below Figures.
  • Page 28: Schedule

    AHD DVR User Manual 5.4.1 Schedule This tab allows defining schedule for normal recording for seven days of a week, 24 hours of a day. Every row denotes an hourly timeline for a day. Click the grid to do relevant setup. A highlighted area denotes selected timeline.
  • Page 29: Motion Schedule

    AHD DVR User Manual 5.4.2 Motion Schedule This tab allows to set schedule for motion based recording. The setting steps are as follows: ① Go to Main MenuSetupScheduleMotion tab. ② The setup steps for schedule for motion based recording are similar to normal schedule setup.
  • Page 30 AHD DVR User Manual Fig 4-18 Alarm Configuration-Motion Trigger Buzzer: If selected, the local buzzer would be activated on an alarm. Show Full Screen: If selected, there will pop up the chosen channel on the monitor on an alarm trigger. Email: If selected, the DVR will send an email alert to the preconfigured email address in case of a motion based alarm from the particular input.
  • Page 31: Video Loss

    AHD DVR User Manual and time (day or night), you can adjust its value according to the practical conditions. Left click the grid and drag to delete area. Click icon to set the whole area as detection area. Click icon to clear the set detection area. Click icon to test the sensitivity as per the local conditions.
  • Page 32: Alarm Out

    AHD DVR User Manual the system will trigger the Disk Full Alarm. ⑤ Click “Apply” to save the setting. Fig 4-21 Other Alarm 5.5.4 Alarm Out To set up alarm out: ① Go to Main MenuSetupAlarmAlarm Out. Refer to Fig 4-22. Fig 4-22 Alarm Out ②...
  • Page 33: Network Configuration

    AHD DVR User Manual 5.6 Network Configuration Network configuration includes Network, Sub Stream, Email, Server, NAT and Other Settings. Network settings must be configured if DVR is used for monitoring over network. 5.6.1 Network To set up network: ① Go to Main MenuSetupNetwork tab. Refer to Fig 4-23. ②...
  • Page 34: Sub Stream

    AHD DVR User Manual 5.6.2 Sub Stream To set up sub stream: ① Go to Main MenuSetupNetwork Sub Stream interface. Refer to Fig 4-24. ② Select fps, resolution, quality, encode and max bit rate. ③ Select “All” to set the same settings for all channels. Fig 4-24 Network Configuration-Sub Stream Parameter Meaning...
  • Page 35: Email

    AHD DVR User Manual 5.6.3 Email To set up Email: ① Go to Main MenuSetupNetworkEmail interface. Refer to Fig 4-25. Fig 4-25 Network Configuration-Email ② Set SMTP Server and port. SMTP Server/Port: The name and port number of SMTP server. You can set up SSL check (such as Gmail) according to actual needs.
  • Page 36: Nat

    AHD DVR User Manual ③ Enable the auto report in the ECMS/NVMS when adding a new device. Then input the remaining information of the device in the ECMS/NVMS and self-define a device ID. ④ Input the above-mentioned server IP, server port and device ID in the server interface. Then click “Apply”...
  • Page 37 Note: DDNS is used to register for a hostname with DDNS username and password. Provision ISR now allows you to use our mint DDNS server in order to create a virtual address for your DVR on the internet. Each account can create up to 35 different addresses using your preferred domain name address instead of using IP addresses.
  • Page 38 AHD DVR User Manual Fill in the registration form, then click "Submit" Fill in the host name you want to apply for and press "Request Domain" (for example "home") If there is no problem with the domain registration you will see the following message: “Your domain was successfully created.”...
  • Page 39: User Management Configuration

    AHD DVR User Manual The domain name is added at the beginning of your DVR's address, for example the domain "home" will appear as home.provision-isr-dns.com. (b) Setting up your DVR to work with the DDNS server The DDNS server will work only if the three steps are completed;...
  • Page 40 AHD DVR User Manual Fig 4-29 User Management Configuration ② Click Add button to display a dialog box as Fig 4-30. Fig 4-30 Add-General ③ In General tab, input username, password and select user type. You can also check “Binding PC MAC Address” and input this address. ④...
  • Page 41: Configuration

    AHD DVR User Manual Fig 4-31 Add User-Authority To delete user: ① Go to Main MenuSetupUsers interface. ② Select the added user you want to delete and then click “Delete” button. To modify user: ① Go to Main MenuSetupUsers interface. ②...
  • Page 42 AHD DVR User Manual Parameter Meaning Address The address of the PTZ device. Baud rate of the PTZ device. Range form: 110, 300, 600, 1200, 2400, 4800, Baud rate 9600, 19200, 34800, 57600, 115200, 230400, 460800, 921600. Communication protocol of the PTZ device. Range from: NULL, PELCOP, Protocol PELCOD, LILIN, MINKING, NEON, STAR, VIDO, DSCP, VISCA, SAMSUNG, RM110, HY, N-control.
  • Page 43 AHD DVR User Manual Fig 4-34 Advanced-Preset Setting ② In the preset setting tab, enable preset, set the preset name and then click preset “Setting” button. Fig 4-35 Preset Setting ③ Control the dome by rotating up, up left, down, right down, left, left down, right and up right and adjust the rotate speed and the value of zoom, focus and iris of the dome.
  • Page 44 AHD DVR User Manual Fig 4-36 Cruise Setting ② Click Add button to add cruise line in the list box (8 cruise lines can be added at most). ③ Select a cruise line and click “Setup” button to see a dialog box as Fig 4-37. Fig 4-37 Modifying Cruise Line ④...
  • Page 45: Advanced

    AHD DVR User Manual Fig 4-38 Track Setting 5.9 Advanced Advanced configuration includes three submenus: reset, import/export and block/allow list. 5.9.1 Reset Reset the device to factory default settings. 5.9.2 Import/Export Export the data files into mobile storage devices for backup and then import specified data files from mobile storage device to DVR.
  • Page 46: Search, Playback & Backup

    AHD DVR User Manual Search, Playback & Backup Search configuration includes four submenus: time search, event search, file management and image. 6.1 Time Search ① Go to Main MenuSearchTime Search. Refer to Fig 5-1. Fig 5-1 Search Configuration-Time Search ② Select date and channels on the right hand side and press the “Search”...
  • Page 47: Event Search

    AHD DVR User Manual 6.2 Event Search ① Go to Main MenuSearchEvent Search button. Refer to Fig 5-2. Fig 5-2 Search Configuration-Event Search ② Select date and channels on the right hand side. A data with highlighted borderline indicates presence of data. ③...
  • Page 48: Search By Image

    AHD DVR User Manual ③ Click Search button to display the searched files in the file list box. ④ Use “All” button to lock/unlock or delete all files in the file management column. ⑤ Double click an unlocked item to play. Lock: Select a file and click Lock button to lock this file, after that, that file will not be deleted or covered.
  • Page 49 AHD DVR User Manual Fig 5-5 Backup Configuration ③ Select a required file or checkmark “All” to select all data files. Click Backup button to display Backup information window. ④ In the backup information interface, you can check the relevant information of backup files, storage type, save file type, etc.
  • Page 50: Manage Dvr

    AHD DVR User Manual Manage DVR 7.1 Check System Information Check system information includes seven submenus: system, event, log, network, online users, record and QRCODE. 7.1.1 System Information In this interface, you can check the hardware version, MCU version, kernel version, device ID, etc.
  • Page 51: Disk Management

    AHD DVR User Manual Fig 6-2 Information Configuration-QRCODE 7.2 Disk Management To format the disk ① Go to disk management interface. Please format the hard disk before recording. Note: please format the hard disk before record. ② Click Refresh button to refresh the disk information in the list box. ③...
  • Page 52: Logoff

    AHD DVR User Manual Note: Please wait for a while when the system reboots. Any power interruption is not allowed during upgrading. 7.4 Logoff A log off dialogue box will pop up by clicking Log off icon. Then click OK button to confirm to log off.
  • Page 53: Remote Surveillance

    AHD DVR User Manual Remote Surveillance 8.1 IE Remote Surveillance by NAT 8.1.1 NAT Settings ① The DVR shall be powered on and connected to the network. ② Go to Main MenuSetupNetworkNetwork. You can obtain the IP address, Subnet Mask and Gateway automatically. You can also manually input them according to the actual network situation.
  • Page 54: Ie Remote Surveillance Via Lan & Wan

    AHD DVR User Manual 8.2 IE Remote Surveillance via LAN & WAN In order to view the DVR from a network it may be connected to a LAN/WAN or internet. The network setup should be done accordingly. Please refer to 4.6 Network Setup. 8.2.1 Via LAN ①...
  • Page 55: Remote Surveillance Through Apple Pc

    AHD DVR User Manual ② When accessing the remote interface of DVR, user can input WAN IP to access directly (user can go to Main MenuInformationNetwork interface to check IP address). The browser will download Active X control. ③ The following setting steps are as the same as ④ and ⑤ in Point 1. 8.3 Remote Surveillance through Apple PC Note: Because the current plug-in version of client end just only supports 32-bit mode, so the safari browser shall start 32-bit mode.
  • Page 56: Via Wan

    AHD DVR User Manual ③ After acquiring the IP address, Subnet Mask and so on, please go to the DVR’s Main MenuSetupNetwork interface to manually input IP address, Subnet Mask and Gateway according to the configuration of PC. The network segment should be the same as the PC.
  • Page 57: The Remote Live Preview

    AHD DVR User Manual 1. Connect the DVR to internet through router or virtual server. ① The network setups are the same as step one to step four of point 1 on WAN of IE remote surveillance. ② Enter WAN IP and HTTP port in the Safari browser to install the Active control. The concrete steps are the same as step 5 and 6 of Chapter 7.3.1.
  • Page 58 AHD DVR User Manual Screen display mode: Click the icon beside the screen display mode to select channels. Snap pictures: Click “Snap” icon to automatically capture pictures and save those pictures in the computer. You can set up the save path for those picture in the Remote Preview interface  Configuration Local configuration.
  • Page 59: Remote Playback & Backup

    AHD DVR User Manual 'Focus' button. Click button near 'Focus' button to have long focus. Click button near 'Focus' button to have short focus. Go to the Preset. Select and do auto cruise. Track Auto scan Wiper button Light button Click the right mouse on the live interface.
  • Page 60 AHD DVR User Manual Fig 7-3 Play Record File Interface This DVR supports remote time search, event search and file management. By Time Search: ① Go to SearchTime Search. Refer to Fig 7-4. ② The highlight date in the area ② indicates recorded data. Select the date in area ② and record channels in area ③.
  • Page 61 AHD DVR User Manual mode, etc. Refer to Fig 7-5. Fig 7-5 Time Search Playback By Event Search: ① Go to SearchEvent Search interface. Refer to Fig 7-6. ② Click the highlight date and select record channels. ③ Checkmark the event type: motion. ④...
  • Page 62: Remote Backup

    AHD DVR User Manual Fig 7-7 File Management Interface ② Select highlighted date and channels. ③ Click “Search” button to search the recorded files. Lock: Select certain file item in the file list box and then click “Lock” button to lock this file that ca not be deleted or overlaid.
  • Page 63: Remote System Configuration

    AHD DVR User Manual ② Select backup files and click “Browse” button to set the save path. Then click “Backup” button to start backup. The backup files will be saved on user’s PC. 8.6 Remote System Configuration You can do remote setup of the device which includes functions like basic configuration, live configuration, record configuration, schedule configuration, alarm configuration, network configuration, PTZ configuration and user configuration.
  • Page 64: By Phones With Iphone Os

    AHD DVR User Manual By Phones with iPhone OS  Install through iPhone. Step 1: Open App Store software as shown in the figure on the left. Step2: Search “Provision Cam” and click “Get” button as shown in the figure on the right. Step 3: Click “Install App”...
  • Page 65 AHD DVR User Manual Step 2: Connect iPhone and PC. Step 3: Search “Provision Cam” and select it. Step 4: Click “Download” button. Step 5: Input username and password. Step 6: Synchronously apply "Provision Cam" software to iPhone/iPad.  "Provision Cam" Instructions 1.
  • Page 66 AHD DVR User Manual including local information, device information, network information, etc. :Server list button. Click this button to add server list. :Help button. Help you know about the use of this software quickly. :CMS button. Make you preview the live image of multi-devices. :Log off button.
  • Page 67 AHD DVR User Manual Server list Click button to pop up the following picture.  Add device: Click “Add” button in the top right corner to pop up a dialog box as shown in the following left picture. Input the relative information of the device and click “Save”...
  • Page 68 AHD DVR User Manual these two channels change the position of each other. Fig 1 Fig 2 Fig 3 Fig 4 Fig 5...
  • Page 69 AHD DVR User Manual CMS Function This function makes multi-device managements and preview come true. Step 1: Click to enable CMS function. When this icon turns green, it means this function is enabled. Step 2: Click to choose channel as shown in the right picture. After you choose the channel, click “ok”, the system will display the related image automatically.
  • Page 70 AHD DVR User Manual :Color means the channel or group has been collected. Grey means the channel or group isn’t collected. Playback Interface Click “Playback” button to enter the playback interface. Then click “Search” button to search the file. To play the record by click this file name. Image View Click button to view the captured...
  • Page 71: By Phones With Android

    AHD DVR User Manual 8.10 By Phones with Android Software Installation Step 1: Run “Play Store” (or Google market) program. Step 2: Search “Provision Cam”. Step 3: Press “Install” button. Step 4: Install the software subject to the notes. Once the downloading is done, the software will install automatically Login Menu Step 1: Choose network type.
  • Page 72 AHD DVR User Manual Main Menu Live View Snap Record Talk Enable/disa ble audio Hide Playing favorite channel Record Playback: The first picture previous picture Next picture The last picture Zoom in Zoom out Delete...
  • Page 73 AHD DVR User Manual Click “Playback” in the main menu interface to enter playback interface. Then choose the channel you want to playback. This will take you to see the record file. Click this file to play. Pause/Play Stop Forward Backward Server List: In the main menu interface, click “Server list”...
  • Page 74 AHD DVR User Manual Storage: Setup the relevant parameters of mobile video. Information View: view the DVR/NVR basic information as shown in the picture on the right.
  • Page 75: Appendix A: Faq

    AHD DVR User Manual Appendix A: FAQ Q1. Why the DVR doesn’t turn on after connecting to the power? The power adapter could have gone bad. Please change a new power adapter. The power from the adapter may be not enough for operating the DVR. Please use the power adaptor supplied along with the DVR.
  • Page 76 AHD DVR User Manual Q7. ActiveX control cannot be downloaded. IE browser blocks ActiveX. Please do setup as per the steps mentioned below. ① Open IE browser. Click ToolsInternet Options. ② Select SecurityCustom Level. Refer to Fig 7-1. ③ Enable all the sub options under “ActiveX controls and plug-ins”. Refer to Fig 7-2. ④...
  • Page 77 AHD DVR User Manual the digital keys on the remote controller. Q10: A hard disk is being identified as a new device however it was being used with another DVR of same model. Should it be formatted prior use? It is possible to migrate an HDD from one DVR to another provided that the DVRs are of the same model and that the HDD being migrated would be used as the sole disk in the new DVR.
  • Page 78 AHD DVR User Manual Q13. How to play the backup file? Insert your USB device where the backup files are saved in the USB port of PC. If your files are saved in DVR format, you must have already downloaded the backup player box before doing backup.
  • Page 79: Appendix B: Calculate Recording Capacity

    AHD DVR User Manual Appendix B: Calculate Recording Capacity You can calculate the size of hard disk according to the storage time and NVR recording settings. The formula is as follows in full frame rate condition. Used space per hour (MB/h) = Bitrate(kbps) ÷ 8 × 3600 ÷ 1024. The below are the details at different settings.
  • Page 80 AHD DVR User Manual Compatible USB drive after test. Brand Capacity 512MB, 1G, 2GB Netac Kingston Aigo Smatter vider SanDisk Compatible HDD list Brand Capacity Tested Capacities 80G / 160G / 250G / 320G / 1.5T / 2TB / 3TB / 4TB (From version 3.4.3 and higher)
  • Page 81: Notes

    Notes:...

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