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Code Blue IP1500 User Manual

Configuration & operation
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IP1500/2500
Speakerphones
Configuration & Operation
User Guide
800.205.7186
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Summary of Contents for Code Blue IP1500

  • Page 1 IP1500/2500 Speakerphones Configuration & Operation User Guide 800.205.7186 www.codeblue.com •...

  • Page 2: Table Of Contents

    IP1500/2500 User Guide Table of Contents Section Page 2 Introduction...................3 3 Getting Started................4 4 Using the IP1500/2500 Speakerphone........5 5 Provisioning the Phone..............6 5.1 Determine the IP Address...........6 5.2 Network Configuration............9 5.3 Configuring VoIP Settings..........11 5.4 Configuring the System Settings........16 5.5 Configuring System Options and Scripts......20 6 CLI (Command Line Interface)..........33 7 In-Call Commands..............34 8 Factory Reset................35 9 Compatibility................37...

  • Page 3: Introduction

    IP1500/2500 User Guide 2 Introduction Thank you for choosing the Code Blue IP1500/2500 full duplex VoIP speakerphone(s), intercom and paging device(s) for indoor and outdoor applications. These speakerphones are part of our Emer- gency Signaling group of products that are built to meet the latest regulations, withstand the harsh- est elements and be proactive solutions for when you need them most. This guide provides basic and advanced configuration information for obtaining the best performance with the IP1500/2500 speakerphone(s). IP2501 Double Button Flush Mount IP1501 Flush Mount IP1500 Surface Mount IP2500 Single Button Surface Mount Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 3 of 40 GU-137-B • • • •...

  • Page 4: Getting Started

    IP1500/2500 User Guide 3 Getting Started Installation and Startup Instructions are provided in the “IP1500/2500 Admin Guide Installa- tion and Initial Startup.” This Guide is located on our website under; codeblue.com > Sup- port > Downloads. This chapter provides information for obtaining the best performance with the IP1500/2500 speaker- phone. It is strongly recommended that the entire guide is read before configuring your IP1500/2500 speakerphone to ensure you get maximum performance. Throughout this guide you will see the following two references: Calling party: This is the person activating the IP1500/2500 speakerphone by pressing a button.

  • Page 5: Using The Ip1500/2500 Speakerphone

    IP1500/2500 User Guide 4 Using the IP1500/2500 Speakerphones The IP1500/2500 speakerphone can be configured for multiple uses. The main function is to provide 2-way voice communications. By pressing button #1 (Red button) PUSH FOR HELP, EMERGENCY or EMERGENCY/EMERGENCIA (depending on the model phone) will activate the configured script programmed for button #1. Button #1 activation overrides any other action the IP1500/2500 is performing at the time of the but- ton press. For example if the IP1500/2500: 1. Is being programmed at the time 2. Was in a monitoring call 3. Was in the middle of a diagnostic test 4. Is currently in an information (button #2) call. Button #2, INFO or CALL buttons are typically utilized for placing informational calls. Any action other than Button #1 activation is consider Non-Priority calling and commonly utilized for director service, student/employee escort requests, gate entry, guest services and similar requests. The IP1500/2500 speakerphone’s Auxiliary Output is typically utilized for activating Code Blue’s LED Beacon/Strobe, and can be used as a normally open (N.O.) dry contact closure (see spec for relay ratings) used, for example, to activate centralized building/security management equipment. Incoming calls: The IP1500/2500 auto-answers an incoming call. (Based on the settings configured under General Settings in General Configuration > Incoming Calls > Answer in Immediately or after a number of rings.)

  • Page 6: Provisioning The Phone

    IP1500/2500 User Guide 5 Provisioning the Phone 5.1 Determine the IP Address The IP1500/2500 speakerphone is DHCP by default. The IP1500/2500 speakerphone may also be configured via TFTP server, which can be set up in your DHCP configuration. 1. Connect the IP1500/2500 speakerphone to your network. The LED will flash momentarily and an audible beep will be heard out of the speaker to indicate the OS is loading. The IP1500/2500 speakerphone will acquire IP Network settings from your DHCP server. 2. Check your DHCP lease records or utilize a network scanner such as SoftPerfect’s Network Scanner to match the MAC address of the IP1500/2500 speakerphone to the correct IP address in your lease table or output of the network scanner. Lease Table and Network Scanner Example Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com...
  • Page 7 IP1500/2500 User Guide Logging Into The System 1. Log in using a web browser. A. Place the IP Address of your IP1500/2500 into the URL address bar and press ENTER. B. Depending on the browser being used, a certificate warning may pop up. Go ahead and approve in order to load up the login dialog box. C. Enter user name “admin” and password “admin” and press ENTER. 2. System Status Screen. A. Current session time before Auto-Logout is executed. B. Clicking Renew will restart the timer to 10 minutes, effectively keeping you logged in. This state helps prevent others from logging in and taking over the session, therefore erasing any unsaved changes made. C. Clicking Logout will log you out of the GUI. D. Network: Displays current IP address, DNS address, DNS Tertiary address, Account 1’s current status and Account 2’s current status. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 7 of 40 GU-137-B •...
  • Page 8 IP1500/2500 User Guide Logging Out Of The System 1. To log out of the IP1500/2500 speakerphone, simply click on Logout under Session (see far left-hand column). The speakerphone will also log you out automatically after 10 minutes. You will be prompted for confirmation. 2. Click OK to complete the logout process or Cancel to continue configuring your IP1500/2500. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 8 of 40 GU-137-B • • • •...

  • Page 9: Network Configuration

    IP1500/2500 User Guide 5.2 Network Configuration Once you have obtained the DHCP address of the IP1500/2500 speakerphone you can log in and set a static IP address. 1. Click on the Network menu item under Network Setup (see far left-hand column). 2. Under General, click on Static IP for Connection Type. 3. Enter your desired IP settings under Static IP Address. 4. Once you have entered your settings, click on Save Changes. Note that if you have moved your IP1500/2500 to a network your PC cannot access, you will have to configure your PC to access that network before configuration can continue. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 9 of 40 GU-137-B • • •...
  • Page 10 IP1500/2500 User Guide VLAN Configuration The IP1500/2500 speakerphone is capable of performing IEEE 802.1Q frame tagging and user priority settings. 1. Click on the Network menu item under Network Setup (see far left-hand column). 2. Then click on the VLAN Enabled check box in the VLAN section and select your desired VLAN ID and User Priority. 3. Once you have entered your settings, click on Save Changes. Note that if your PC cannot access the new VLAN, you will have to correct this problem before continuing configuration, as you will lose access to the IP1500/2500. If you wish to disable VLAN support and cannot reach the IP1500/2500 on its configured VLAN, factory-reset the unit to clear network configuration. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 10 of 40 GU-137-B • • • •...

  • Page 11: Configuring Voip Settings

    IP1500/2500 User Guide 5.3 Configuring VoIP Settings The IP1500/2500 speakerphone is an advanced VoIP device capable of connectivity to VoIP sys- tems via SIP and IAX2 protocols. Built-in codecs provide multiple options for communicating with your VoIP system or Code Blue’s ToolVox Media Gateway. STUN server capabilities are also built in for helping traverse firewalls when connecting the unit outside of the hosting network. Configuring VoIP Accounts The IP1500/2500 speakerphone can register to VoIP systems using either the SIP or IAX protocols, and has the ability to register to two separate VoIP systems simultaneously to provide redundancy. Each of the IP1500/2500’s two accounts, available under VoIP Setup as Account 1 and Account 2, can be configured as either SIP or IAX, subject to the limitation that you can only have one of the two accounts configured as IAX. If you wish to use only one account, set Account 2 to Disabled. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 11 of 40 GU-137-B • • • •...
  • Page 12 IP1500/2500 User Guide Configuring a SIP Account Either of the IP1500/2500 speakerphone’s two accounts can be configured to register to a VoIP system via SIP. Configuration is as follows: • Set the VoIP Protocol to SIP & RTP. • For Description, enter a name the IP1500/2500 will use internally to refer to this account. • For Username/Number, enter the number that the IP1500/2500 will use for SIP addressing. This will often be the extension number in a VoIP-based PBX. • For Display Name, enter the display name the IP1500/2500 will send in SIP transactions. This will often be the calling name of the extension. • For Domain, enter the domain the IP1500/2500 will register to. • For Outbound Proxy, enter a SIP proxy the IP1500/2500 should send outbound calls to. If this is the same as the domain, you can leave this field blank. • For Outbound Proxy Port, enter an IP port number the IP1500/2500 will send outbound calls to. Typically, this should be left at 0. • For Registration Lifetime, enter the time in seconds the IP1500/2500 will request that its registration be valid for. The IP1500/2500 will automatically re-register before this time period expires. • Check Keep-Alive if you want the IP1500/2500 to periodically send OPTIONS requests to the SIP server, e.g. to keep a NAT connection alive. • Check STUN if you want to enable STUN support for this account. • You can adjust the DTMF Threshhold value if you have difficulties with the IP1500/2500 activating in-call commands when no DTMF is present. • For Username and Password, set...
  • Page 13 IP1500/2500 User Guide Configuring an IAX Account Either of the IP1500/2500 speakerphone’s two accounts can be configured to register to a VoIP system via IAX. (Note, however, that only one of the two accounts may be configured as IAX - the IP1500/2500 does not support two simultaneous IAX accounts.) Configuration is as follows: • Set the VoIP Protocol to IAX. • For Description, enter a name the IP1500/2500 will use internally to refer to this account. • For Username/Number, enter the number that the IP1500/2500 will use for IAX addressing. This will often be the extension number in a VoIP-based PBX. • For Display Name, enter the display name the IP1500/2500 will send in IAX transactions. This will often be the calling name of the extension. • For Domain, enter the domain the IP1500/2500 will use in its IAX address. • For Registrar, enter the address of the IAX server the IP1500/2500 should register and send outbound calls to. If this is the same as the domain, you can leave this field blank. • For Registrar Port, enter an IP port number the IP1500/2500 will register and send outbound calls to. Typically, this should be left at 0. • For Username and Password, set the username and password the IP1500/2500 will use to authenticate to the domain and outbound proxy. Note that the username is used for authentication only and need not match the Username/Number field if the VoIP system does not expect it to. • For Registration Lifetime, enter the time in seconds the IP1500/2500 will request that its registration be valid for. The IP1500/2500 will automatically re-register before this time period expires. • You can adjust the DTMF Threshhold value if you have difficulties with the IP1500/2500 activating in-call commands when no DTMF is present.
  • Page 14 IP1500/2500 User Guide Configuring Media Settings For the SIP protocol, you can specify a port range from which the IP1500/2500 will select IP ports to offer to the other system for use with RTP communication. The IP1500/2500 speakerphone can use any one of a suite of codecs for voice communication. Which codec is used is dependent on negotiation with the remote system, but you can use Codec Selection to specify a list of preferred codecs that will be offered in negotiation. • To add codecs to the Preferred list, highlight them in the Available list and click Add. • To remove codecs from the Preferred list, highlight them and click Remove. • To change the order preferred codecs are offered, highlight them and click either Move Up or Move Down to reorganize them. Note that some codecs corrupt DTMF tones, e.g. G.729. If RFC2833 out-of-band DTMF signaling is not in use, be sure to configure your codecs appropriately or you may not be able to use in-call com- mands. Be sure to test your configuration to make sure all features are available. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 14 of 40 GU-137-B • •...
  • Page 15 IP1500/2500 User Guide Configuring Advanced Settings The IP1500/2500 speakerphone can be configured to utilize a STUN server for transversal of fire- wall devices for the setup of a VoIP call. 1. Click on Advanced under VoIP Setup (see far left-hand column) to configure the STUN server IP address and Port. 2. Upon completion, click Save Changes. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 15 of 40 GU-137-B • • • •...

  • Page 16: Configuring The System Settings

    IP1500/2500 User Guide 5.4 Configuring the System Settings The IP1500/2500 speakerphone system administration is provided under the System Settings dia- log, which allows you to change the following: • Administrative Logon Credentials • Syslog Service Reporting • Secure HTTP Server • Date and Time • Upgrade Firmware Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com...
  • Page 17 The Administration page under System contains several system settings: • The System Info section displays the MAC address and firmware version running on the IP1500/2500. • The Administrator section allows changing of the administrator username and password. Enter a new Username, if desired, and enter the new Password and again in the Confirm box to change these parameters. • The IP1500/2500 can send RFC 5424 Syslog messages to a Syslog server by specifying it in the Syslog section. Note that Syslog messages are only useful for advanced troubleshooting and are not intended for general monitoring. • A new private key and certificate can be uploaded to the IP1500/2500’s Secure HTTP Server if you do not wish to use the system’s built-in key and certificate. The key should be PKCS#8, DER-formatted and the certificate X.509, DER-formatted. When you are finished making changes, click Save Changes. You can also reboot the device direct- ly from this page by clicking Reboot Now. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 17 of 40 GU-137-B •...
  • Page 18 IP1500/2500 User Guide Date and Time Configuration The IP1500/2500 speakerphone date and time are managed by: 1. Clicking Date/Time under System (see far left-hand column). Under the Set Date & Time section, you can manually set the Date, Time, Daylight Savings (if applicable) and Time Zone. 2. To automatically synchronize with an NTP (Network Time Protocol) server, check Enabled and enter the IP or URL of the NTP server (i.e. Server Address). 3. Click Save Changes. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 18 of 40 GU-137-B • • • •...
  • Page 19 IP1500/2500 User Guide Upgrading the IP1500/2500 Firmware The IP1500/2500 speakerphone firmware file can be changed by: 1. Select Upgrade Firmware under System (see far left hand column). 2. Click Browse (or Select File) and select the appropriate firmware file. 3. Click the Upgrade button. 4. The IP1500/2500 speakerphone will update, automatically back up the new firmware and reboot. Once this is complete, your new firmware will be in use and should be displayed next to Current Version. Note: Firmware version is also reported in the Administration section. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 19 of 40 GU-137-B • • • •...

  • Page 20: Configuring System Options And Scripts

    User Guide 5.5 Configuring System Options and Scripts The IP1500/2500 speakerphone has advanced configuration settings, which allow for complete control of the hardware and how the system performs. A memory capacity of 1 MB provides for mul- tiple phone number and recorded message capabilities. Incoming call routing, SNMP and advanced diagnostics enhanced with advanced scripting capabilities provide for flexible configurations. Batch Configuration The IP1500/2500 speakerphone can be configured from a TFTP server, e.g. UPD. 1. Click on Batch Configuration under Code Blue (see far left-hand column). 2. Enter the TFTP Server IP address and TFTP Server Port. 3. Click on Fetch Configuration to pull the configuration files from your TFTP server. 4. Click on Verify Integrity to validate the configuration files are suitable for use. This functionality can be used in lieu of UPD’s program functionality to have the IP1500/2500 pull its configuration instead of having it pushed from UPD. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186...
  • Page 21 IP1500/2500 User Guide Entering Phone Numbers The IP1500/2500 speakerphone number configuration is made by: 1. Clicking Numbers under Code Blue (see far left-hand column). 2. Enter the extension (i.e. SIP account, user extension) number. Choose which account this extension number will be related to. Enter a description for this extension. See account reference on page 15. 3. Select the green plus sign to add the number. 4. To delete a number, simply click the red X. 5. Select the green check mark when prompted Are you sure? Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 21 of 40 GU-137-B •...
  • Page 22 IP1500/2500 User Guide Recordings Administration The IP1500/2500 speakerphone recording configuration is made by: 1. Selecting Recordings under Code Blue (see far left-hand column). 2. Click on Select recording file and choose the file you wish to upload to the IP1500/2500. Click Open. 3. Enter the Description within the Description Field. 4. Click on the green plus sign to add the recording and wait for it to finish. During the upload process the screen will display Uploading file… At this point do not refresh the page or click away from the page or the file will not be uploaded. Once the file upload is complete you will see Download Recording and a new line for uploading additional recordings. 5. To delete a number, simply click the red X. 6. Select the green check mark when prompted Are you sure. The IP1500/2500 speakerphone supports the following formats and all files must contain mono (single channel) data. • File containing raw PCM uLaw data (extension .ulaw) • Wave file containing 8 KHz or 16 KHz Linear PCM data (extension .wav) Note: Audio files will consume memory space within the 1 MB shared memory allocation.
  • Page 23 IP1500/2500 User Guide Hardware Settings The IP1500/2500 speakerphone hardware settings are configured by: 1. Selecting Hardware Settings under Code Blue (see far left-hand column). 2. Select the appropriate Button Count, Keypad Available settings under the Interface section. 3. Checking Aux Output 1 will enable the aux output relay. By default, the port is set to enable (Toggle State) when used in an Action Script. When Momentary toggle choice has been selected, the called party now has the ability to activate the aux output remotely for the time period chosen via DTMF tones from their phones keypad. Note: Momentary toggle is intended for remote control use by the called party. It’s important to understand that scripted use of the aux output not be used on any aux output port that has been selected to act in the momentary (remote control aspect) toggle function. Also it is not recommended to use the General Settings > Incoming Calls > Aux Output 1 Enable on Incoming Call check box.
  • Page 24 IP1500/2500 User Guide General Settings The IP1500/2500 speakerphone general configuration can be accessed by: 1. Clicking on General Settings under Code Blue (see far left-hand column). 2. In this section you can select how many rings the IP1500/2500 will wait before answering an incoming call. 3. Click the down arrow next to Answer In to change settings. 4. The Aux Output 1 check box, when checked, will enable the Aux Output 1 on incoming call and is disabled when incoming call is terminated. This feature was not intended to be used with Aux Outputs configured with the momentarily toggle (Hardware Settings Dialog) choice. The IP1500/2500 can also be configured with a standard location message. 1. Click on the down arrow next to Location Recording to select this recording as the default Location Message. » The location message must be uploaded before this choice can be made. See Recording’s dialog. 2. Once you have configured the options on this page, click Save Changes.
  • Page 25 Recordings Record all message and upload them to this IP1500/2500. Hardware Settings Ensure the IP1500/2500 features are represented in the Hardware Settings portion of the GUI. Diagnostic Settings When using remote monitoring services, for example SNMP Server service or Code Blue’s ToolVox Server w/UPD application, the IP1500/2500 will send SNMP traps or use the “Action Scripts” to generate calls to a monitoring service and play pre-recorded messages as a notification an issue has been detected. SCRIPTING BASIC CALL The IP1500/2500 has GUI interface for building scripts. Scripting can consist of a single action or combination of actions related to a button press or Auxiliary Output Trigger alone. • Click on Action Scripts under Code Blue (see far left-hand column) to program the action scripts you wish the unit to perform during button activa- tion or diagnostic condition. • To program, select a Button or Diagnostic condition from the option list by clicking on the down arrow across from Script for: For this example select Button #1 Pressed. • Click on Add Action. (Continued on next page)
  • Page 26 IP1500/2500 User Guide SCRIPTING BASIC CALL (continued) • From the Select Action drop down, choose Place Call. • By default, the first number placed in mem- ory will be present here. If another number is desired, use the drop-down arrow to locate and select another phone number. • Click on the Save Script button. This completes the basic programming needed to place a call. Other Basic Script Choices Scripting in the IP1500/2500 allows for non-phone call scripting to be programmed to meet unique needs of the customer. 1. For example, use “Button #1 Pressed” as seen in the example “Basic Call”. 2. Instead of choosing “Place Call,” select “Control Aux Output”. 3. By default, the Auxiliary 1 is presented...
  • Page 27 IP1500/2500 User Guide SCRIPTING BASIC CALL (continued) 4. Next choice is to Enable this Aux Output and/or set the Duration for this Aux Output Action. In this example, request a 10-second duration upon the touch of button 1. 5. Next click on Save Script. This script is now ready to be tested. Touch Button 1 to test. Combining Multiple Actions in One “Script -- Advance Programming” The following example would be the most common configuration deployed. 1. Using Action Scripts > Script for: “Button #1 Pressed”. Add the following as seen in the example: A. Control Aux Output – Enable B. Place Call – with messages for Calling party and Called Party C. Control Aux Output – Disable 2. The Script should look like this: Click Save Script when finished.
  • Page 28 IP1500/2500 User Guide ACTION SCRIPT PARAMETERS Within the Scripts are many settings controlling the next step in the process of the Action Script: Du- ration of the process, Enable/Disable features, or even a reactivation of an Aux Output with a timed limitation. The following will provide detailed explanations into these Script controls. Note: Scripts, Phone Numbers and Recordings all share a 1Mb memory cap. Playing a Message Messages can be set to play any time upon the activation of a Script or during a call. Plus, they can be set to repeat as shown here: Place Call Placing a Call is where the administrator sets up which numbers will be attempted and the order. The administrator could choose multiple numbers stored in “Numbers” or the same number can be repeated many times. “If not answered, then” Call. Select additional numbers to be dialed. Dialing/Answer Timeout: The default time is 60 seconds and can be stepped down to as little as five seconds, before the call attempt times out. Maximum Call Duration: The default time is 600 seconds (10 minutes). Duration range 0001 to 9999 seconds (1 second up to 166.65 minutes). Thirty seconds before the timer exhausts an audible tone will play to notify both parties the call is about to terminate, unless the timer is disabled through a During call Command (DTMF tone 3). While Dialing: Standard Ringback is the default setting. Other choices: A message can be set to play to the person at the IP1500/2500 and/or Do Nothing, until the call is connected. (Continued on next page) Code Blue...
  • Page 29 IP1500/2500 User Guide ACTION SCRIPT PARAMETERS (continued) Place Call (continued) When Answered: The default setting is Normal Two-Way Conversation, the option is to Play Custom Messages. A message can be set to play Locally (at the IP1500/2500) and/or Remotely (to the Called Party). Choosing this option will add another option to the Place call sequence, And Then. The And Then choice allows the call to continue through to normal two-way conversation mode or Hang Up and reset the IP1500/2500. Note: In this feature, it is prohibited to use the same exact message in both local and remotely se- lection. In Call Commands: The default is Enabled. All Remote Control DTMF tone commands are available for use by the called party. The...
  • Page 30 IP1500/2500 User Guide Sample Application using Dual Accounts on the IP1500/2500 Phone If using both accounts on an IP1500/2500, you must then set up 2 numbers (one “via Account 1” and the other “via Account 2”), and an action script with a single dial step with “call first number” and “if not answered then call second number”. Use outcomes dependent on the network: 1. If server 1 is considered registered and responds, the call goes through to server 1 immediately. 2. If server 1 is considered registered and unresponsive, it will be tried for the time listed in Dialing/Answer timeout, but no more than 30 seconds; then server 2 will be tried. 3. If server 1 is not considered registered, server 1 will be skipped and server 2 will be tried immediately. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186...
  • Page 31 IP1500/2500 User Guide Auxiliary Output Expanded Functionality & Use Case The IP1500/2500 v2 Aux Output abilities has been expanded for unique use cases: Security Per- sonal Access Control. Example: Gate or Door Control Either output can be configured to activate upon the called parties use of the DTMF keys 4 or 5 on His or Her phone, for a predetermined time period needed by the Gate Mechanism (example - 4 seconds). Setting up Auxiliary Output 1 to Momentarily Toggle for 4 seconds. Aux Output Momentary Toggle is best used for remote control operations and should not be com- bined with Scripted Timed Aux Output timers or Incoming Calls > Aux Output > Enable when an Incoming Call is active.
  • Page 32 IP1500/2500 User Guide Configuring Diagnostics Diagnostic Settings The IP1500/2500 speakerphone diagnostic settings are configured by: • Selecting Diagnostic Settings in the Code Blue Configuration. • Click the Enable check box. • Input the SNMP Server IP address and SNMP Server Port number to monitor the IP1500/2500 with an SNMP management software or with Code Blue’s ToolVox Gateway, with Unit Programming & Diagnostic (UPD) Software. • PoE Power Failure: PoE power is the sole power source and if an interruption in service is expe- rienced, no Trap will be sent due to loss of PoE energy. The PoE switch should alert you to PoE switch state. Others – (Tests) Microphone testing is disabled by default, and enabling will show a number of reoccurring test routines. The microphone is supported by the speaker’s ability to generate tones at the schedule intervals. • The test consists of beeps from the speaker, which will be received by the microphone. The maximum number of beeps: 10 beeps Once the microphone detects the beeps, the test is complete until the next scheduled test is present.

  • Page 33: Cli (Command Line Interface)

    IP1500/2500 User Guide 6 CLI (Command Line Interface) The IP1500/2500 has extensive commands that can be used by telnetting into the device. You can use windows telnet or download a common free telnet client, “putty”. Telnet to the IP Address of the IP1500/2500 phone: use port 23 if unsure. Login is the same as through the Web GUI. admin admin You can type “help” to see a list of available commands. The most commonly used: Format c: codeblue – Using this command, you format the phone and return it to factory default. This command must then be followed up with a reboot. Reboot – Make the phone reboot. Ping IP Address or Domain Name – Ping the IP PBX to see if the phone can reach its registrar. Button 1 – Select button 1-4 and initiate a button push remotely. This is very handy for re- mote testing. Button 1 is the red button. Button 2 is the black button if equipped. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186...

  • Page 34: In-Call Commands

    IP1500/2500 User Guide 7 In-Call Commands The IP1500/2500 speakerphone provides enhanced functionality through the utilization of In Call Commands. These commands are DTMF or phone keypad entries made by the Called party. Below is a list and explanation of each command. In-Call Command Function Description Play Location Message Plays the Location Recordings selected in General Settings Deactivate Call Timer Deactivates the Maximum call duration timer setting in the operational script currently running Activate/Deactivate Auxiliary 1 Toggle Auxiliary 1 state; activate or deactivate Mic Volume Up Increase the microphone gain; used to increase the Called party volume Mic Volume Down Decrease the microphone gain; used to decrease the Called party volume Speaker Volume Up Increase the speaker volume; used to increase the Calling party volume Speaker Volume Down Decrease the speaker volume; used to decrease the Calling party volume Note: Some VoIP codecs do not fully support DTMF Tone signally and may not function as intended. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186...

  • Page 35: Factory Reset

    IP1500/2500 User Guide 8 Factory Reset The system can be reset via two different methods. 1st Method: The IP1500/2500 speakerphone can be reset by following the steps below: Use the 7 pin reset plug (sent with your order) in order to perform a full reset. 4 & 5 Long Reset = Hard Reset, sets everything back to default 2 & 3 Short Reset = Resets network configuration • Unplug the RJ45 from the PoE switch port • Unplug button and disconnect the LED harness • Short the appropriate 2 pins together for short or long reset (see pic below) • Plug the RJ 45 back into the PoE switch port • Upon hearing two short beeps, unit has been reset • Wait 10 seconds for phone to reboot • Unplug power source • Remove the jumper and reconnect the buttons • Reconnect 7 pin harness • Reconnect PoE The Reset is now complete. (Continued on next page) Code Blue...
  • Page 36 Factory Reset (continued) 2nd Method: If you have telnet access to the unit, you can default the unit through the command line. • Using Windows Telnet Open <IP Address> <port> • Enter Username: admin and Password: admin • At the prompt, type .advanced • At the prompt, type format c: codeblue • After successfully formatting the phone, type reboot Code Blue Technical Support: 800-205-7186 Technical support hours are from 8 a.m. to 5 p.m., Monday through Friday Eastern Standard Time Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 36 of 40 GU-137-B •...

  • Page 37: Compatibility

    IP1500/2500 User Guide 9 Compatibility The IP1500/2500 phone is a SIP version 2.0 (RFC3261) device and is compatible with IP Gateways and PBXs that can register third party SIP devices to them. You must verify that the IP PBX you are registering the IP1500/2500 to can handle third party SIP devices whether through licensing and/or Hardware add-ons. Some examples of mainstream IP PBXs the IP1500/2500 has registered to as a third party SIP device are: Avaya Asterisk Cisco Call Manager Nortel and many others… Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 37 of 40 GU-137-B • • • •...

  • Page 38: Troubleshooting

    IP1500/2500 User Guide 10 Troubleshooting TROUBLESHOOTING THE IP1500/2500 SPEAKERPHONE The IP1500/2500 speakerphone is a network device. The following are tips for troubleshooting: Power - Ensure the power to your device is working and rated for 802.11af PoE specifications. Ping Test - This determines connectivity and the packet loss and latency time to and from your des- tination and the quality of your network connection to your IP1500/2500. If you receive no response and PoE power is confirmed, contact your network administrator. You can also Ping from within the phone towards your IP PBX to test that it can reach its registrar. See CLI Commands. DHCP - The IP1500/2500 is set up for DHCP by default. If you cannot determine the IP address of your IP1500/2500, contact your network administrator. Account - Ensure your SIP or IAX2 account is set up correctly. Account username and password must match the account credentials on your VoIP system. This is the most common mistake with setting up SIP accounts. Codec - Ensure your codec settings on your VoIP system match the IP1500/2500 codec settings. Firewall - Firewalls commonly block or partially block VoIP calls. Check with your network adminis- trator if you cannot communicate with your IP1500/2500 from behind a firewall. Contact information for Code Blue’s Technical Services and Support staff can be located at the end of this Guide if you need further assistance troubleshooting your IP1500/2500 phone. Depending on your issue, a firmware upgrade may be needed. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186...

  • Page 39: Regulatory & Warranty

    IP1500/2500 User Guide 11 Regulatory & Warranty Regulatory The IP1500/2500 speakerphone conforms to the following list of directives and product safety stan- dards, as applicable: EU: EN 55022:2006+A1:2007 EN 55024:1998+A1:2001+A2:2003 EN 61000-4-2:1995 EN 61000-4-3:2006+A1:2008 EN 61000-4-4:2004 EN 61000-4-5:2006 EN 61000-4-6:2007 EN 61000-4-8:1993+A1:2001 EN 61000-4-11:2004 EN 61000-3-2:2006+A1:2007 EN 61000-3-3:2008 USA: CFR 47, Part 15 CANADA: ICES-003e Warranty Code Blue Corporation provides a limited warranty on this product. Refer to your sales agreement to...

  • Page 40: Technical Services And Support

    IP1500/2500 User Guide 12 Technical Services and Support For additional support, please feel free to contact Code Blue’s Technical Services and Support Staff at tss@codeblue.com or (800) 205-7186, Opt 3. 8 a.m. to 6 p.m. Monday through Thursday and 8 a.m. to 5 p.m. Friday Eastern Time Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186...

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