Related Manuals for Code Blue IP5000
Summary of Contents for Code Blue IP5000
- Page 1 IP5000 1.0 Series VoIP Speakerphone Installation & Setup Administrator Guide 800.205.7186 www.codeblue.com •...
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Page 2: Table Of Contents
Table of Contents Section Page 2 Introduction...................4 3 Getting Started................5 3.1 Connectors, Ports and Switch List........6 3.2 Installing the IP5000............7 Connecting Power Sources..........8 Connecting Network Services.........8 Connecting Network Devices..........8 Installation into Code Blue units........9 4 Configuring the Network Settings..........10 4.1 Connecting to the IP5000 for the first time......10 DHCP Network Configuration........12... - Page 3 7.4 General Settings..............33 7.5 Hardware Settings.............34 7.6 Action Script Configuration..........35 Auxiliary Output Scripting..........36 Place Call Scripting............37 Scripting Example 1............38 Scripting Example 2............39 Scripting Example 3............40 7.7 Diagnostics Settings............41 8 Using the IP5000 Speakerphone..........42 8.1 In-Call Commands............43 9 Troubleshooting.................44 10 Factory Reset................45 11 Regulatory and Warranty............46 12 Technical Services and Support..........47 TCP/IP Facilities Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.
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Page 4: Introduction
IP5000 1.0 Series Administrator Guide 2 Introduction Thank you for choosing the Code Blue IP5000 full duplex VoIP speakerphone, intercom and paging device for indoor and outdoor applications. This speakerphone is part of our Emergency Signaling group of products built to meet the latest regulations, withstand the harshest elements and be proactive solutions for when you need them most. This guide provides basic and advanced configuration information for obtaining the best performance with the IP5000 speakerphone. IP5000 Single Button IP5000 Dual Button IP5000 Dual Button w/ Keypad Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 4 of 47 GU-147-B • • • •... -
Page 5: Getting Started
3 Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the IP5000 speakerphone. It is strongly recommended that the entire guide is read before configuring your IP5000 speakerphone to ensure you get maximum perfor- mance. -
Page 6: Connectors, Ports And Switch List
IP5000 1.0 Series Administrator Guide 3.1 Connectors, Ports and Switch List The IP5000 speakerphone comes with your choice of single button, dual button or dual button with keypad faceplate. The internal components consist of a speaker, microphone, PCB and mounting hardware. Button Connectors Microphone/LED Connector Speaker Connector Reset Switch Keypad Connector Power Connector Battery Connector PoE LAN Port LAN Ports Auxiliary Input/Output Connector PAS Control Connector Line Level Audio Output Connector IP5000 speakerphone... -
Page 7: Installing The Ip5000
IP5000 1.0 Series Administrator Guide 3.2 Installing the IP5000 The IP5000 speakerphone is capable of being connected to PoE (802.11af), 12-24 Volts DC or 12-24 Volts AC power sources. Additionally, the IP5000 may also be configured with a 12 Volts DC battery backup system, which monitors and reports on the battery voltage for ensured up time. The IP5000 speakerphone has three Ethernet switch ports, one PoE LAN and two non-PoE LANs available for connectivity to network services and for additional network connectivity for auxiliary devices such as IP cameras, card readers, etc. The IP5000 speakerphone has two normally open auxiliary output contacts for connecting devices such as the LED beacon/strobe, camera preset activation inputs, third party controllers, etc. There is also one normally open auxiliary input contact closure for connecting devices such as door contacts, relays, etc., which can be programmed to perform any function of the phone. The IP5000 speakerphone has been designed to be mounted in any Code Blue enclosure. Custom faceplates are available for mounting in other product enclosures. Contact your local dealer for ad- ditional information and availability of custom options. Typical IP5000 Speakerphone Uses... -
Page 8: Connecting Power Sources
IP5000 1.0 Series Administrator Guide Connecting Power Sources The IP5000 speakerphone is capable of being connected to any power source that provides 12-24 Volts AC or DC with a mini- mum of 430 mA current rating. An optional battery can be connected to the secondary 12-24V AC or DC power input and the IP5000 speakerphone will monitor the battery for low voltage conditions, typically utilized in solar or NightCharge applications. It is strongly rec- ® ommended that you disconnect any power to the unit prior to installation. Consult your Battery 12V DC local electrician for proper power connectiv- ity to your Code Blue equipment. Connecting Network Services... -
Page 9: Installation Into Code Blue Units
IP5000 1.0 Series Administrator Guide Installation into Code Blue Units The IP5000 speakerphone is designed to fit into any existing or new Code Blue unit enclosure. It is a direct replacement for the InterAct analog series: IA2000, IA3000, IA3100 and IA4100. Addition- ally, Code Blue offers custom faceplate designs allow the IP5000 to be placed in many different enclosure types. Code Blue provides six custom security screws and security bits with each Code Blue unit for attaching the IP5000 speakerphone. Consult your unit installation instructions for fur- ther information. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 9 of 47 GU-147-B • • • •... -
Page 10: Configuring The Network Settings
IP5000 1.0 Series Administrator Guide 4 Configuring the Network Settings The IP5000 speakerphone comes equipped with one PoE LAN port and two non-PoE LAN ports. The IP5000 speakerphone can be configured for DHCP or Static IP addressing. The additional 10/100 Ethernet LAN ports can be utilized for connectivity of auxiliary IP-based devices such as IP cameras, card access readers, etc. 4.1 Connecting to the IP5000 for the first time The IP5000 speakerphone will be configured via DHCP by default. The IP5000 speakerphone may also be configured via TFTP server which can be set up in your DHCP configuration. 1. Connect the IP5000 speakerphone to your network and connect power. The green Call Placed LED and red Call Received LED will flash momentarily and an audible beep will be heard out of the speaker when the unit is ready for use. The IP5000 speakerphone will acquire IP Network settings from your DHCP server. 2. Check your DHCP lease records or utilize a network scanner such as SoftPerfect Network Scanner to match the MAC address of the IP5000 speakerphone to the correct IP address in your lease table or output of the network scanner. -
Page 11: Administrator Guide
IP5000 1.0 Series Administrator Guide Lease Table and Network Scanner Example Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 11 of 47 GU-147-B • • • •... -
Page 12: Dhcp Network Configuration
IP5000 1.0 Series Administrator Guide DHCP Network Configuration The IP5000 speakerphone is DHCP enabled by default. 1. Consult your network administrator if you are having trouble obtaining an IP address via DHCP. 2. If you are utilizing Code Blue’s ToolVox Media Gateway, consult the Administrator ® Guide at http://codeblue.com/resources/admin-guides/. 3. Additional support for setting up a DHCP server on Code Blue’s ToolVox Media Gateway is provided as a paid service by Code Blue Technical Support. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 12 of 47 GU-147-B • • • •... -
Page 13: Static Network Configuration
IP5000 1.0 Series Administrator Guide Static Network Configuration Once you have obtained the DHCP address of the IP5000 speakerphone you can log in and set a static IP address. 1. Click on the Network menu item under Network Setup (see far left-hand column). 2. Under General, click on Static IP for Connection Type. 3. Enter your desired IP settings under Static IP Address. 4. Once you have entered your settings, click on Save Changes. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186... -
Page 14: Vlan Configuration
IP5000 1.0 Series Administrator Guide VLAN Configuration The IP5000 speakerphone is capable of performing IEEE 802.1Q frame tagging and user priority settings. 1. Click on the Network menu item under Network Setup (see far left-hand column). 2. Click on the VLAN Enabled check box in the VLAN section and select your desired VLAN ID and User Priority. 3. Once you have entered your settings, click on Save Changes. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 14 of 47 GU-147-B •... -
Page 15: Configuring The Voip Settings
IP5000 1.0 Series Administrator Guide 5 Configuring the VoIP Settings The IP5000 speakerphone is an advanced VoIP device capable of connectivity to VoIP systems via SIP and IAX2 protocols. Advanced SIP negotiation options are available to provide enhanced security of your VoIP calls. Built-in codecs provide multiple options for communicating with your VoIP system or Code Blue’s ToolVox Media Gateway. STUN server capabilities are also built-in for helping traverse firewalls when connecting the unit outside of the hosting network. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 15 of 47 GU-147-B • • • •... -
Page 16: Configuring A Sip Account 1
IP5000 1.0 Series Administrator Guide 5.1 Configuring a SIP Account 1 The IP5000 speakerphone is capable of connecting to VoIP systems via the SIP protocol. 1. Click on the Account menu item under VoIP Setup (see far left-hand column). 2. Click on the SIP & RTP radial button for VoIP Protocol under VoIP Server. 3. Enter all appropriate information under SIP Configuration, Additional Settings, Proxy Authentication and VLAN User Priorities. -
Page 17: Configuring An Iax Account 1
IP5000 1.0 Series Administrator Guide 5.2 Configuring an IAX Account 1 The IP5000 speakerphone is capable of connecting to VoIP systems via the IAX protocol. 1. Click on the Account menu item under VoIP Setup (see far left-hand column). 2. Click on the IAX radial button for VoIP Protocol under VoIP Server. 3. Enter the appropriate settings under IAX Configuration and Registrar Configuration. -
Page 18: Configuring A Sip Account 2
5.3 Configuring a SIP Account 2 The IP5000 Emergency Phone is capable of connecting to VoIP systems via the SIP protocol to a second SIP Account. Click on the Account 2 menu item under the VoIP Setup, then click on the SIP & RTP radial button next to Mode. Enter your SIP Configuration settings, Additional Settings, Proxy Authentication and VLAN User Priorities. Once this information is entered, click on Save Changes. The dual account option allows for failover. If one of the servers is off-line or down, the IP5000 will still be operable. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com... -
Page 19: Configuring An Iax Account 2
5.4 Configuring an IAX Account 2 The IP5000 Emergency Phone is capable of connecting to VoIP systems via the IAX protocol to a second IAX account. Click on the Account 2 menu item under the VoIP Setup, then click on the IAX radial button next to Mode. Enter your IAX Configuration settings and Registrar Configuration. Once this information is entered, click on Save Changes. The dual account option allows for failover. If one of the servers is off-line or down, the IP5000 will still be operable. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com... -
Page 20: Configuring Media Settings
IP5000 1.0 Series Administrator Guide 5.5 Configuring Media Settings The IP5000 speakerphone is capable of utilizing various codecs for communicating with VoIP sys- tems and services. 1. To configure which codecs the IP5000 speakerphone uses click on Media under the VoIP Setup section (see far left-hand column). 2. If you want the IP5000 to perform Silence Suppression, select Enabled check box. 3. Highlight the desired codec in the Available list box and click the Add >> button to add them to the Preferred box. 4. Use the Move Up and Move Down buttons to ensure the codec is in the correct priority order from top to bottom. -
Page 21: Configuring Security Settings
IP5000 1.0 Series Administrator Guide 5.6 Configuring Security Settings The IP5000 speakerphone is capable of providing advanced SIP and RTP security. 1. Click on Security under the VoIP Setup section (see far left-hand column) to configure these settings. 2. Enter the desired settings for Negotiation Options, Advanced Options and SRTP Crypto Suite Selection. 3. Under SRTP Crypto Suite Selection, highlight the desired Encryption in the Available box. -
Page 22: Configuring Advanced Settings
5.7 Configuring Advanced Settings The IP5000 speakerphone can be configured to utilize a STUN server for transversal of firewall devices for the setup of a VoIP call. 1. Click on Advanced under VoIP Setup (see far left-hand column) to configure the STUN server IP address and Port. 2. Under Security Options select the type of certificates the IP5000 should accept. 3. Upon completion, click Save Changes. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186... -
Page 23: Configuring The System Settings
IP5000 1.0 Series Administrator Guide 6 Configuring the System Settings The IP5000 speakerphone system administration is provided for under the System Settings, which allows you to change the administrative logon credentials, date and time, NTP server settings, as well as perform system backup/restore functions and firmware upgrades. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 23 of 47 GU-147-B • • • •... -
Page 24: System Administration Settings
6.1 System Administration Settings The IP5000 speakerphone system information, administrative logon/password change and secure HTTP server certificate are managed by: 1. Clicking Administration under System (see far left-hand column). The System Info section will display the Serial number, MAC Address and Firmware Ver- sion of the IP5000 speakerphone. 2. Under Administrator, enter a new Username and Password to change the default User name/Password for system access. 3. Once a new Username/Password has been entered, click on Save Credentials to apply the new settings. -
Page 25: Date And Time Configuration
IP5000 1.0 Series Administrator Guide 6.2 Date and Time Configuration The IP5000 speakerphone date and time are managed by: 1. Clicking Date/Time under System (see far left-hand column). 2. Under the Set Date & Time section you can manually set the Date, Time, Daylight Savings (if applicable) and Time Zone. 3. To automatically synchronize with an NTP (Network Time Protocol) server, check Enabled and enter the IP or URL of the NTP server (i.e., Server Address). 4. Click Save Changes. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186... -
Page 26: Backup And Restore Configuration
IP5000 1.0 Series Administrator Guide 6.3 Backup and Restore Configuration The IP5000 speakerphone provides the ability to back up and restore the system settings. 1. Click on Backup/Restore under System (see far left-hand column). 2. To back up the system configuration, click on Download VoIP Settings, Download Media Settings, Download Network Settings and Download next to Firmware and save the files to an appropriate location. 3. To restore the system configuration file, use the Browse... button to locate each backup file. 4. Click Restore VoIP Settings, Restore Medial Settings and/or Restore Network Settings. -
Page 27: Upgrading The Ip5000 Firmware
IP5000 1.0 Series Administrator Guide 6.4 Upgrading the IP5000 Firmware The IP5000 speakerphone firmware file can be changed by: 1. Selecting Upgrade Firmware under System (see far left-hand column). 2. Clicking Browse and select the appropriate firmware file. 3. Clicking the Upgrade button. The IP5000 speakerphone will update, automatically back up the new firmware and reboot. Once this is complete, your new firmware will be in use and should be displayed next to Current Version. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 27 of 47 GU-147-B •... -
Page 28: Logging Out Of The System
IP5000 1.0 Series Administrator Guide 6.5 Logging Out of the System 1. To log out of the IP5000 speakerphone, simply click on Logout under System (see far left- hand column). You will be prompted for confirmation. 2. Click OK to complete the logout process or Cancel to continue configuring your IP5000. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 28 of 47 GU-147-B •... -
Page 29: Configuring System Options And Scripts
IP5000 1.0 Series Administrator Guide 7 Configuring System Options and Scripts The IP5000 speakerphone has advanced configuration settings that allow for complete control of the hardware and how the system performs. A memory capacity of 3 MB provides for multiple phone number and recorded message capabilities. PAS audio control, incoming call routing, SNMP and advanced diagnostics enhanced with advanced scripting capabilities provide for flexible configurations. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 29 of 47 GU-147-B • • • •... -
Page 30: Batch Configuration
IP5000 1.0 Series Administrator Guide 7.1 Batch Configuration The IP5000 speakerphone can be configured from a TFTP server. 1. Click on Batch Configuration under Code Blue (see far left-hand column) 2. Enter the TFTP Server IP address and TFTP Server Port. 3. Click on Fetch Configuration to pull the configuration files from your TFTP server. 4. Click on Verify Integrity to validate the configuration files are suitable for use. If the ToolVox IP Media Gateway and UPD software are being utilized, this will be set automatically and no manual configuration is needed. -
Page 31: Entering Phone Numbers
IP5000 1.0 Series Administrator Guide 7.2 Entering Phone Numbers The IP5000 speakerphone number configuration is made by: 1. Clicking Numbers under Code Blue (see far left-hand column). 2. Enter the 100 Number and Test Number Description 3. Select the green plus sign to add the number. 4. To delete a number, simply click the red x. 5. Select the green check mark when prompted, Are you sure. Code Blue... -
Page 32: Recording Administration
IP5000 1.0 Series Administrator Guide 7.3 Recording Administration The IP5000 speakerphone recording configuration is made by: 1. Selecting Recordings under Code Blue (see far left-hand column). 2. Click on Select recording file and choose the file you wish to upload. 3. Enter the Description within the Athletic Field. 4. Click on the green plus sign to add the recording. -
Page 33: General Settings
3. Additionally, to route all incoming calls to the PAS line level audio output for mass notifica- tion, check the box (i.e., Always route incoming calls to public address) next to Public Address. The IP5000 can also be configured with a standard location message. 1. Click on the down arrow next to Location Recording to select this recording as the default Location Message. 2. Once you have configured the options on this page, click Save Changes. -
Page 34: Hardware Settings
IP5000 1.0 Series Administrator Guide 7.5 Hardware Settings The IP5000 speakerphone hardware settings are configured by: 1. Selecting Hardware Settings under Code Blue (see far left-hand column). 2. Select the appropriate Button Count, Keypad Available, (Public Address) Available and Public Address Gain settings under the Interface section. (Public Address) Available and Public Address Gain are utilized when the IP5000 is controlling the optional Code Blue PAS components (i.e., CB 1, CB 2, CB 5 with Public Ad... -
Page 35: Action Script Configuration
IP5000 1.0 Series Administrator Guide 7.6 Action Script Configuration The IP5000 speakerphone has advanced scripting language built into it for flexible configuration options. 1. Click on Action Scripts under Code Blue (see far left-hand column) to program the action scripts you wish the unit to perform during button activation or diagnostic condition. 2. To program, select a button or diagnostic condition from the option list by clicking on the down arrow across from Script for: 3. Click on Add Action. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com... -
Page 36: Auxiliary Output Scripting
IP5000 1.0 Series Administrator Guide Auxiliary Output Scripting The IP5000 speakerphone auxiliary outputs are controlled by: 1. Selecting Control AUX Output (from lower, left-hand bottom option list) after clicking Add Action. Below are two examples of Auxiliary programming. • The first is for a fixed duration of time in seconds. • The second example is enabling and then disabling, typical for before and after a call is placed. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 36 of 47 GU-147-B •... -
Page 37: Place Call Scripting
The amount of time the IP5000 will ring a phone number before executing the condition set. The maximum time the IP5000 will stay in a call. After this time the unit will hang up and return to the idle condition. Select option the IP5000 will take while dialing a phone number. The action the IP5000 will take when a call is answered. This parameter enables or disables In-Call Commands during a call. NOTE: Ensure your button or diagnostic script does not have same recording played to the Caller and Callee at the same time. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186... -
Page 38: Scripting Example 1
IP5000 1.0 Series Administrator Guide Scripting Example 1 Below is an example of the IP5000 speakerphone script. 1. When Button #1 is pressed: » The IP5000 will enable Auxiliary Output 1 » Dial phone number 100 » Play the message Dialing 911 repeatedly until the call is answered 2. If 100 does not answer within 60 seconds: » The IP5000 will reset » Dial phone number 101 3. The In-Call Commands are available to the Callee side of the conversation. When the call ends, the Auxiliary Output 1 will be disabled. 4. 4. If the call is still active at 10 minutes: » The IP5000 will hang up the call (see dotted line) » The script will continue In this example, the Auxiliary Output 1 is on for the duration of the call. -
Page 39: Scripting Example 2
IP5000 1.0 Series Administrator Guide Scripting Example 2 Below is an example of an IP5000 speakerphone script. 1. When Button #1 is pressed: » The IP5000 will enable Auxiliary Output 2 for 10 minutes » Dial phone number 100 » Play the message Dialing 911 repeatedly until the call is answered 2. If 100 does not answer within 15 seconds: » The IP5000 will reset » Dial phone number 101 3. If 101 does not answer within 15 seconds: » The IP5000 will reset » Dial 102 The In-Call Commands are not available to the Callee side of the conversation. -
Page 40: Scripting Example 3
2. Once the number is dialed: » Callee has 60 seconds to answer » The IP5000 will reset to idle 3. If the call is still active at 10 minutes: » The IP5000 will hang up the call » Script will continue The In-Call Commands are available to the Callee. Code Blue... -
Page 41: Diagnostics Settings
Administrator Guide 7.7 Diagnostics Settings The IP5000 speakerphone diagnostic settings are configured by: 1. Selecting Diagnostic Settings under Code Blue. 2. Check Enable to send SNMP Traps. 3. Configure your SNMP Server IP Address and SNMP Server Port to monitor the IP5000 with SNMP management software or Code Blue’s Unit Programming and Diagnostics (UPD) software. Code Blue’s UPD software utilizes port 162 by default for SNMP monitoring of the IP5000 speakerphone. -
Page 42: Using The Ip5000 Speakerphone
IP5000 1.0 Series Administrator Guide 8 Using the IP5000 Speakerphone The IP5000 speakerphone can be configured for multiple uses. The main function is to provide emergency voice communication. This is provided via pressing the red PUSH FOR HELP, EMER- GENCY or EMERGENCY/EMERGENCIA button, at which time the configured script will run and the various programmed operations initiate. The black INFO and CALL buttons are typically utilized for placing informational calls, or for acquir- ing dial tone and utilizing a keypad to dial, respectively. This is typically a non-emergency call and commonly utilized for directory services, student/employee parking lot escort requests, gate entry requests, parking garage entry and similar requests. The IP5000 speakerphone Auxiliary Outputs are typically utilized for activating the LED beacon/ strobe, activating a camera and/or activating centralized building/security management equipment. The normally open contact closures can be utilized to activate any device that takes a normally open input contact closure. The IP5000 speakerphone Auxiliary Input is utilized to make an emergency call or other function when activated. It can be connected to any normally open output contact and when activated will initialize the configured script. Typical uses would be for monitoring door contacts or gate contacts for unauthorized entry, motion sensor activation for monitoring construction equipment or other large areas, and activation upon removal of life rings on piers or beaches. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com... -
Page 43: In-Call Commands
IP5000 1.0 Series Administrator Guide 8.1 In-Call Commands The IP5000 speakerphone provides enhanced functionality through the utilization of In-Call Com- mands. These commands are DTMF or phone keypad entries made by the Callee. Below is a list and explanation of each command. In-Call Command Function Description Play Location Message Plays the Location Recording selected in General Settings Switch from Speaker to PAS Transfers the audio to the PAS audio output Output and Mute the Mic and mutes the microphone to eliminate a feedback loop Deactivate Call Timer Deactivates the Maximum call duration timer setting in the operational script currently running Activate/Deactivate Auxiliary 1 Toggle Auxiliary 1 state; activate or deactivate Activate/Deactivate Auxiliary 2 Toggle Auxiliary 2 state; activate or... -
Page 44: Troubleshooting
IP5000 1.0 Series Administrator Guide 9 Troubleshooting The IP5000 speakerphone is a network device. The following are tips for troubleshooting: Power – Ensure the power to your device is working and rated for 802.11af PoE specifications or 12-24V AC/DC rated for > 420 mA. Ping Test – This determines connectivity and the packet loss and latency time to and from your destination, and the quality of the network connection to your IP5000. If you receive no response and power is confirmed, contact your network administrator. DHCP – The IP5000 is setup for DHCP by default. If you cannot determine the IP address of your IP5000, contact your network administrator. Account – Ensure your SIP or IAX2 account is set up correctly. Account username and password must match the account credentials on your VoIP system. Codec – Ensure your codec settings on your VoIP system match the IP5000 codec settings. Firewall – Firewalls commonly block or partially block VoIP calls. Check with your network adminis- trator if you cannot communicate with your IP5000 from behind a firewall. Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186... -
Page 45: Factory Reset
• Press reset button (see section 3.1) for 10 seconds or more and the IP5000 file system will be formatted resetting to factory defaults. • Using Windows Telnet » Open <IP Address> <port> » Enter Username: admin and Password: admin » At the prompt, type .advanced » At the prompt, type format c: codeblue After successfully formatting the phone, type reboot. Code Blue Technical Support: 800-205-7186 Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186 www.codeblue.com page 45 of 47 GU-147-B • •... -
Page 46: Regulatory And Warranty
IP5000 1.0 Series Administrator Guide 11 Regulatory and Warranty Regulatory The IP5000 speakerphone conforms to the following list of directives and product safety standards as applicable: EU: EN 55022:2006+A1:2007 EN 55024:1998+A1:2001+A2:2003 EN 61000-4-2:1995 EN 61000-4-3:2006+A1:2008 EN 61000-4-4:2004 EN 61000-4-5:2006 EN 61000-4-6:2007 EN 61000-4-8:1993+A1:2001 EN 61000-4-11:2004 EN 61000-3-2:2006+A1:2007 EN 61000-3-3:2008 USA: CFR 47, Part 15... -
Page 47: Technical Services And Support
IP5000 1.0 Series Administrator Guide 12 Technical Services and Support For additional support, please contact Code Blue’s Technical Services and Support Staff at tss@codeblue.com or (616) 392-8296, Opt 3. 8 a.m. to 6 p.m. Monday through Thursday and 8 a.m. to 5 p.m. Friday Eastern Time Code Blue 259 Hedcor Street Holland, MI 49423 USA 800.205.7186...
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