Chapter 3. Troubleshooting - Lenovo USB Smartcard Keyboard User Manual

Chapter 3. Troubleshooting

This chapter provides troubleshooting hints and tips to assist you if you experience any problems with the
keyboard.
Problem: The smart card reader does not work correctly.
Solution: Ensure that the hotkey driver and the smart-card-reader driver are installed correctly. Then, check
the smart card status LED by referring to the following table.
Table 1. Smart card status LED
Smart card status LED
Off
On for 1.5 seconds
Blinking at 0.5 second intervals
On
On
Blinking at 0.1 second intervals
Blinking at 0.5 second intervals
Note: Contact your Lenovo service representative if the problem persists.
Problem: The ThinkVantage button does not work correctly.
Solution: Ensure that one of the following programs is installed on your computer, or the Windows system
information window will be displayed when you press the ThinkVantage button:
• Lenovo Device Experience
• Lenovo SimpleTap
• Lenovo Solution Center
• Lenovo ThinkVantage Toolbox
• ThinkVantage Productivity Center
Problem: I press a key once, but the computer responds as if I pressed the key twice.
Solution: You might need to change your keyboard repeat delay or repeat rate settings.
© Copyright Lenovo 2013
Color
None Smart card not inserted or not detected
Green Smart card initially inserted and detected
Green Secure PIN authentication requested
Amber
Secure PIN entry error or invalid secure PIN
Green Successful secure PIN authentication (remains On
while a smart card is inserted)
Green Smart card communication in progress
Amber
Smart card communication error
Description
9