Chapter 6. Troubleshooting - Lenovo Preferred Pro User Manual

Chapter 6. Troubleshooting

The following are the most common keyboard problems. If you encounter any of the following problems with
the keyboard, refer to the corresponding solution.
Problem: The fingerprint reader is not working correctly.
Solution: Refer to Chapter 5 "Caring for the fingerprint reader" on page 11.
Problem: The ThinkVantage button does not work correctly.
Solution: Ensure that one of the following programs is installed on your computer, or the Windows system
information window will be displayed when you press the ThinkVantage button:
• ThinkVantage Productivity Center
• Lenovo Care
• Lenovo ThinkVantage Toolbox
• Lenovo Simpletap
• Lenovo Solution Center
• Lenovo Device Experience
Problem: I press a button once, but the computer responds as if I pressed it twice.
Solution: Depending on your operating system, adjust the keyboard repeat delay or repeat rate settings
by doing one of the following:
• For the Windows XP or Windows Vista operating system:
1. Depending on your Start menu mode, click Start ➙ Control Panel or Start ➙ Settings ➙ Control
Panel.
2. Depending on your Control Panel mode, click or double-click Keyboard.
3. Click the Speed tab.
4. Move the Repeat delay slider to Long or the Repeat rate slider to Slow.
5. Click OK.
.
• For the Windows 7 operating system:
1. Depending on your Start menu mode, click Start ➙ Control Panel or Start ➙ Settings ➙ Control
Panel.
2. Click the View by menu and select Small icons or Large icons. The All Control Panel Items
category is expanded.
3. Click Keyboard.
4. Click the Speed tab.
5. Move the Repeat delay slider to Long or the Repeat rate slider to Slow.
6. Click OK.
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