Chapter 3. Troubleshooting - Lenovo USB Smartcard User Manual

Chapter 3. Troubleshooting

This chapter provides troubleshooting hints and tips to assist you if you experience any problems with your
Lenovo USB Smartcard Keyboard option.
Problem: The smart card reader does not work correctly.
Solution: Verify if the Lenovo USB Smartcard Keyboard hotkey driver and the smart card reader driver are
correctly installed. Then, check the status of the smart card status LED by referring to the following table.
Table 1. Smart card status LED
Smart card status LED
Green
Off
1500 ms On
Blinking slowly (500 ms
On and 500 ms Off)
Off
On
Blinking rapidly (100 ms
On and 100 ms Off)
Off
Note: Contact your Lenovo service representative if the problem persists.
Problem: Pressing the ThinkVantage button opens the Windows System Information window, rather than
any of the following programs:
• Lenovo Care
• Lenovo Device Experience
• Lenovo Simpletap
• Lenovo Solution Center
• Lenovo ThinkVantage Toolbox
• ThinkVantage Productivity Center
Solution: The listed programs might not be available on your computer.
Problem: I pressed a key once, but the computer responded as if I pressed it twice.
Solution: Depending on your operating system, adjust the keyboard Repeat delay or Repeat rate settings
by doing one of the following:
• Windows XP and Windows Vista:
1. Depending on your Start menu mode, click Start ➙ Control Panel or Start ➙ Settings ➙ Control
Panel.
2. Depending on your Control Panel mode, click or double-click Keyboard.
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Amber
Off
Off
Off
On
Off
Off
500 ms On and 500 ms Off
Status
The smart card is not inserted or not detected.
The smart card is initially inserted and detected.
Secure PIN authentication is requested.
Secure PIN entry error or invalid PIN.
Successful secure PIN authentication (Remains On while
smart card is inserted).
Smart card communication in progress.
Smart card communication error.
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