Installing Troubleshooting Utility; Starting Troubleshooting Utility; Using Troubleshooting Utility - IBM 16/4 Token-Ring User Manual

provides detailed information about your system to enable your network
administrator or other support personnel to efficiently assist you. You can also use it
to create a Diagnostic diskette.
If Troubleshooting Utility verifies that your adapter is working correctly, yet you are
still having networking problems, you should use Windows Help to verify that the
correct services and protocols are installed for your network.

Installing Troubleshooting Utility

You need the self-extracting installation package TRSHOOT.EXE in order to install
Troubleshooting Utility. You can obtain this package from the adapter CD-ROM or
the Web. For Windows 9x systems, the package automatically installs an IBM LAN
Adapter Management IOCTL driver as a Windows protocol.
To install Troubleshooting Utility, run the software package executable and follow
the instructions on the installation wizard windows.
A folder containing Troubleshooting Utility, Troubleshooting Utility Help, and a
deinstall icon are copied to your computer.

Starting Troubleshooting Utility

You can use Troubleshooting Utility in the wizard mode or expert mode. The wizard
mode provides a series of windows that guide you through the troubleshooting
process. The expert mode is for more advanced users.
To start Troubleshooting Utility, perform the following steps.
1. Select Start
2. Select one of the following options:

Using Troubleshooting Utility

In the wizard mode, Troubleshooting Utility displays windows for performing
troubleshooting tasks.
In the expert mode, Troubleshooting Utility displays a dialog box with tabs for
performing troubleshooting tasks.
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IBM 16/4 Token-Ring PCI Management Adapter
Programs
v Select the Wizard button to run the Wizard. The Wizard provides a series of
windows that guide you through the troubleshooting process.
v Select the Expert button to display a dialog box with tabs for each
troubleshooting process task.
Window / Tab
Adapter Analysis
NIC Status
Event Log
Build Diagnostic Diskette
Troubleshooting Utility
Task
Summarizes the adapter's operational status. See"Viewing
adapter analysis information" on page 39.
Displays status information about the instances of the drivers
installed in your system. See "Viewing NIC status" on page 39.
Displays any logged messages about your adapter. See
"Viewing the event log" on page 41.
Gives you access to functions for building a Diagnostic
diskette. See "Building a Diagnostic diskette" on page 41.
Troubleshooting Utility.