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Sources Of Collected Data; Collecting Cdr And Cmr Data With Cisco Callmanager - IBM CISCO R2E2 User Manual

Cisco ip telephony 2.4.0.0 technology pack
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Sources of Collected Data

The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack uses both SNMP and bulk data collection. The
technology pack collects performance data from the following sources:
Source of Collected Data
PSTN gateway, media gateway
Gatekeeper
Cisco CallManager Server
Each server in the cluster has an SNMP agent
Call Detail Records (CDR)
Accounting data
Call Maintenance Records (CMR)
Voice quality data
Microsoft® performance counter metrics (Perfmon)
CDR and CMR data is collected in Cisco CallManager (CCM) environments and Cisco Unified Communications
Manager (CUCM) environments. The technology pack accesses CDR and CMR data differently in each
environment.
The following sections provide an overview of how the technology pack accesses CDR and CMR data in these
different environments. A basic understanding of the different access methods will help you when you configure
the technology pack.
Perfmon is not supported for Cisco CallManager version 4.x.
Note:

Collecting CDR and CMR Data with Cisco CallManager

With Cisco CallManager (CCM), the technology pack collects CDR and CMR data through SQL requests to the
CallManager Publisher SQL database.
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
Collection Type
SNMP
SNMP
SNMP
Bulk
Bulk
Bulk
Chapter 2: Devices and Services
5

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