Sources of Collected Data
The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack uses both SNMP and bulk data collection. The
technology pack collects performance data from the following sources:
Source of Collected Data
PSTN gateway, media gateway
Cisco CallManager Server
Each server in the cluster has an SNMP agent
Call Detail Records (CDR)
Call Maintenance Records (CMR)
Voice quality data
Microsoft® performance counter metrics (Perfmon)
CDR and CMR data is collected in Cisco CallManager (CCM) environments and Cisco Unified Communications
Manager (CUCM) environments. The technology pack accesses CDR and CMR data differently in each
The following sections provide an overview of how the technology pack accesses CDR and CMR data in these
different environments. A basic understanding of the different access methods will help you when you configure
the technology pack.
Perfmon is not supported for Cisco CallManager version 4.x.
Collecting CDR and CMR Data with Cisco CallManager
With Cisco CallManager (CCM), the technology pack collects CDR and CMR data through SQL requests to the
CallManager Publisher SQL database.
IBM Tivoli Netcool/Proviso Cisco IP Telephony 184.108.40.206 Technology Pack
Chapter 2: Devices and Services