IBM CISCO R2E2 User Manual page 48

Chapter 3: Supported Reports and KPIs
Table 2: Key performance indicators
KPI
T1ChannelsActive
T1SpansInService
TollBypassCall
TollbypassCallDuration
Total Number of Calls (Nb) CME(Bulk)
VOIP Cisco
Total Number of Outgoing External Calls
(Nb)
Total Number of VoiceMail Direct Calls (Nb)
CME(Bulk) VOIP Cisco
UnsuccessfulCall
VoiceMailCall
VoicemailCallDuration
VoicemailPackets
44
Comment
Total number of T1 channels currently in use in the target device
Total number of T1 spans available in the target device
Identifies a call where the caller is an internal extension, managed by the
CallManager and where the callee can be an internal extension or any
external PSTN Number, with one or more following criteria: - Outbound
call - Off-net call - The call is going through a PSTN Gateway and caller site
and PSTN Gateway site are different - An intersiteLegacyPBXCall can be
also a TollBypassCall, if the PSTN Gateway site is different from the caller
site. - TollBypass calls are interesting to save money for long distance or
international calls using a remote PSTN Gateway with local fees7
Example: A caller in Boston makes a call to an external PSTN number base
in London. Because there is an IP-VPN between the Boston office and the
London office with a PSTN Gateway in London, the call goes through the
IP network until the Londons PSTN Gateway.
Time value in seconds of the call duration, when the call is classified as a
TollBypass call.
Total number of inbound and outbound calls for this Call Manager device.
Any Outbound call going to the PSTN. This metric is a subset of the
Cluster Total Number of External Calls.An Outgoing External call is define
as: - A Local Call - A Long Distance Call - An International Call
Total number of VoiceMail Calls that are Direct call to VoiceMail. This is
the case when a user dials directly his VoiceMail. This metric is the opposite
of ForwardToVoiceMail.
Identifies a call which has not been successfully established. In this case, the
call setup has been rejected and the communication never started between
the 2 parties. An Unsuccessful call can be an Inbound, Outbound, or any
type of call described above.
Identifies a call where the final destination (callee) is a VoiceMail. The
VoiceMail application is managed through a specific range of extensions
number, defined site by site, using the global variable
VoiceMailExtensionRange.
Time value in Seconds of any call duration with the VoiceMail application.
Number of Packets Sent + Received by the subelement during a call with
the VoiceMail. This metric comes from the CMR table. Its set only once the
call is established with one of the VoiceMail extension.
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack