IBM CISCO R2E2 User Manual page 45

Table 2: Key performance indicators
KPI
Latency
Local
LongDistance
MLQK
MLQKav
MLQKmn
MLQKmx
MOHMulticastResourceActive
MOHMulticastResourceAvailable
MOHTotalMulticastResources
MOHTotalUnicastResources
MOHUnicastResourceActive
MOHUnicastResourceAvailable
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
Comment
Designates value that is an estimate of the network latency, expressed in
milliseconds. This value represents the average value of the difference
between the NTP timestamp indicated by the RTP Control Protocol
(RTCP) messages and theNTP timestamp of the receivers, measured when
these messages are received.Cisco CallManager obtains the average by
summing all the estimates then dividing by the number of RTCP messages
that have been received. Value of the Latency in milli-seconds. This metric
comes from the CMR table. Its set only once the call is established. This
metric is only available for IP Phones.
Identifies a call where the caller is an internal extension and where the callee
is a Local External PSTN number, according to the Numbering Plan
(NANP or Other prefixes). A Local call is also:- An Outbound call - An
Off-net call, routed towards the PSTN - Can be a TollBypassCall if a remote
PSTN Gateway is involved in the Voice path
Note: Internal extensions are managed through the UBA.xml adaptor
configuration file, where the variable ExtensionRange is defined. In order to
be able to know whether or not a call will be charged as a Local call, an
additional variable needs to be set in the UBA.xml adaptor configuration
file. If the first N digits match for this particular site with one of the number
configured in this list, then the call is tagged as Local
Identifies a call where the caller is an internal extension and where the callee
is a LongDistance External PSTN number, according to the Numbering
Plan (NANP or Other prefixes). A Long Distance call is also: - An
Outbound call - An Off-net call, routed towards the PSTN - Can be a
TollBypassCall if a remote PSTN Gateway is involved in the Voice path
MOS Listening Quality K-factor. This is an estimate of the MOS score of
the last eight seconds of speech measured on the receiving end.
Average MOS Listening Quality K-factor for a call
Minimum MOS Listening Quality K-factor for the worst sounding eight
seconds
Maximum MOS Listening Quality K-factor for the best sounding eight
seconds
Total number of currently active message-on-hold multicast resources
Total number of available message-on-hold multicast resources
Total number of active and inactive message-on-hold multicast resources
Total number of active and inactive message-on-hold unicast resources
Total number of currently active message-on-hold unicast resources
Total number of available message-on-hold unicast resources
Chapter 3: Supported Reports and KPIs
41