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IBM CISCO R2E2 User Manual

Cisco ip telephony 2.4.0.0 technology pack
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Document Revision R2E2
Cisco IP Telephony 2.4.0.0 Technology Pack
User Guide
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Summary of Contents for IBM CISCO R2E2

  • Page 1 Tivoli Netcool/Proviso Document Revision R2E2 Cisco IP Telephony 2.4.0.0 Technology Pack User Guide...
  • Page 2 Before using this information and the product it supports, read the information in Notices on page 95. © Copyright IBM Corp. 2010 US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 3: Table Of Contents

    Verifying resources ............. . 62 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack .
  • Page 4 ....89 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack ....63...

  • Page 5: Chapter 1: Introduction

    CUCM, unless an explicit distinction is made. Audience The audiences for this manual are the network administration engineers at IBM customer sites who will install, configure, and use the Cisco IP Telephony Technology Pack as part of their Tivoli Netcool/Proviso installation.
  • Page 6 IBM provides the following Tivoli Netcool/Proviso documentation: • Release notes • Configuration recommendations • User guides • References • Technical notes • Online help DataMart DataView provides data produces and management manages reports. and applications. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 7: Chapter 2: Devices And Services

    The Cisco IP Telephony Technology Pack operates with the following Cisco versions: • Cisco CallManager version 4 • Cisco Unified Communications Manager version 5 • Cisco Unified Communications Manager version 6 • Cisco Unified Communications Manager version 7 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Page...

  • Page 8: Categories Of Service Reporting

    Site to Site Path Analysis — End-to-end measurement between customer offices. Voice quality, call distribution, call completion, IP telephony usage, TopN sites for errors, number of calls, duration and voice quality. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 9: Sources Of Collected Data

    Collecting CDR and CMR Data with Cisco CallManager With Cisco CallManager (CCM), the technology pack collects CDR and CMR data through SQL requests to the CallManager Publisher SQL database. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 2: Devices and Services Collection Type...
  • Page 10 Cisco CallManager Installation Guide. • Check the log file ( proviso.log directory — for example, $DC_HOME/log by default) for any SQL error messages. By default, the log file is in the /opt/datachannel/log IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 11: Collecting Cdr, Cmr, And Perfmon Data With Cisco Unified Communications Manager

    Chapter 4, Configuring the technology pack. The following figure illustrates the technology pack’s data collection architecture in a CUCM environment: IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack dc.cfg . You install and edit this file when you configure the technology pack, as...

  • Page 12: Prerequisites

    CDRs are automatically removed once a day, along with the related CMR records. Default value: 1.5 million records. The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack never deletes records. IBM recommends retrieving CDRs every hour or every four hours. This polling interval permits the system administrator to decrease the maximum number of CDRs on the CallManager and to improve performance.

  • Page 13: Supported Mibs

    The Cisco IP Telephony Technology Pack supports multiple input files, where each input file contains data for one polling period only. The syntax for these bulk input files is discussed in Bulk input file name on page 10. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack FLAT PrimaryCDRUNCPath Chapter 2: Devices and Services for CDR collection.

  • Page 14: Bulk Input File Name

    CSV format for the UBA. Perfmon data is delivered in-band as a response to the SOAP request, and is also written into a CSV format for the UBA. Example CDR CSV file: 1,1,6177065,5362499,1273883641,1,0,760260612,"6076","termine",0,1,4,0,0,57,0,0,0 ,0,0,0,0,"0","0",19835742,0,0,0,"6096","6096","",0,0,4,0,0,0,0,0,0,0,0,0,0,"0"," 0",0,1273883673,"6001","593fa05e-bc1d-4dc5-9cca- 6c25184e7e98","","Phones","","",69,"SEP00155832DDD1","",13,0,0,0,0,0,0,"StandAlo , or cdrcmr perfmon IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 15: Bulk Adaptor Design Files

    The Cisco IP Telephony Technology Pack provides the following Bulk Adaptor Design Files: • CCMAdaptor.js • CCMConfig.js • CCMSupport.js • CUCMAdaptor.js • CUCMConfig.js • CUCMPerfmonAdaptor.js • CUCMSupport.js IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 2: Devices and Services...
  • Page 16 Chapter 2: Devices and Services NOTES IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 17: Chapter 3: Supported Reports And Kpis

    For information about how to navigate to a particular report on the DataView portal, see the NOC Reporting tree in the Subelement Groups section of the IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Reference. This chapter provides information about deployed reports only.
  • Page 18 Global Customer Reports Interface Interface K-Factor Media Devices Perfmon TOTALS See the Netcool/Proviso DataView User’s Guide for more information about reporter sets and the Reporter Set Wizard. Dashboard Group Resource IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Detail Threshold...

  • Page 19: Reporter Set Tree

    Global Customer Reports Call Detail Record Cluster Extension K-Factor Codec Infrastructure CallManager Server PSTN Gateway Interface Device DSP Card Media Devices Gatekeeper Device Interface Perfmon IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...

  • Page 20: Reporter Set Contents

    • Cluster Total Number of Outgoing External Calls (Nb) • ClusterTollBypassCall • Cluster Total Number of External Calls (Nb) • Cluster Total Number of Company Calls (Nb) • Cluster Erlang • ClusterNbPacketsReceived IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 21 • Types of Calls Distribution • Incoming vs Outgoing Calls Ratio Cluster Call Distribution Group KPIs • Cluster Total Number of Outgoing External Calls (Nb) • ClusterLongDistanceCall IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...
  • Page 22 • Cluster Percentage of Company Calls (percent) • ClusterIntersiteIPCall • Cluster Percentage of TollBypass Calls (percent) • Cluster Erlang • ClusterNbPacketsReceived • Cluster Total Hours of Traffic • ClusterNbPacketsSent • ClusterTotalCall IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 23 • Cluster Total Number of Company LegacyPBX Calls (Nb) • Cluster Total Number of Company IP Calls (Nb) Charts • External vs Company Calls Ratio • IP vs LegacyPBX Calls Ratio IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...
  • Page 24 • CallDuration • Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco • NbPacketsSent Charts • Percentage of Successful calls Distribution Chart • Drop Calls Distribution Chart CDR Quality Resource KPIs • UnsuccessfulCall IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 25 • Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco • Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco • Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco • ShortCall IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...
  • Page 26 • Total Number of Calls (Nb) CME(Bulk) VOIP Cisco • Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco • NbPacketsReceived • Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco • NbPacketsLost IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 27 • MLQKav • ICRmx • ICR • SCS • CS • CCR K-Factor Group KPIs • MLQKmn • MLQK • MLQKav • ICRmx • ICR IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...
  • Page 28 • CauseUserBusy • CauseDestinationOutOfOrder • CauseNoRouteTransitNetwork • CauseUnassignedNumber • CauseNumberChanged • CauseNoChannelAvailable • CauseMisdialedTrunkPrefix • CauseNoRouteToDestination • CauseInvalidNumberFormat • CauseNoAnswerFromUser • CauseOther • CauseNoUserResponding • CauseResourceUnavailable • CauseCallRejected • CauseSubscriberAbsent • CauseSwitchCongestion IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 29 • CCM CPU Utilization (percent) (avg last 5 mn) • CCM SQL Server number of pending rw • CCM SQL Server Total number of Pages • CCM SQL Server number of blocked users IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...
  • Page 30 • Interface Bandwidth Utilization Out (percent) Charts • Inbound Utilization Distribution Chart • Outbound Utilization Distribution Chart Device PSTN Gateway Device Quality Resource KPIs • PSTN Gateway Packet Discards • PSTN Gateway Active DS0 Channels (Nb) IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 31 KPIs • CCM Media Device Registration Availability (percent) Charts • Registration Availability Distribution Chart Media Device Group KPIs • CCM Media Device Registration Availability (percent) IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...
  • Page 32 • Gatekeeper Total Packets (Nb) • Gatekeeper Call Setup Quality (percent) • Gatekeeper CPU Utilization (percent) (avg last 5 mn) • Gatekeeper Total Number of Registered EndPoints (Nb) Charts • CPU Utilization (percent) IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 33 Gatekeeper Interface Availability Resource Detail Chart KPIs • Interface Packet Loss (percent) • Interface Availability (percent) Charts • Availability vs Unavailable • AP.global.Availability_(percent) • Inbound and Outbound Packet Loss (percent) IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...
  • Page 34 • Interface Throughput In (kbps) Charts • Inbound Utilization Distribution Chart • Outbound Utilization Distribution Chart Perfmon Perfmon Active Calls Resource KPIs • CallsActive • CallsInProgress • HuntlistCallsInProgress • HuntlistCallsActive • SIPCallsInProgress • H323CallsInProgress IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 35 • AttendantConsoleClientsRegistered • AttendantConsoleClientsOnline Perfmon Security Resource KPIs • EncryptedCallsActive • AuthenticatedPartiallyRegisteredPhone • AuthenticatedCallsActive • CallsActive • AuthenticatedRegisteredPhones • EncryptedRegisteredPhones • EncryptedPartiallyRegisteredPhones • AttendantConsoleClientsRegistered • AttendantConsoleClientsOnline IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs...
  • Page 36 Perfmon MOH Resource KPIs • MOHUnicastResourceActive • MOHTotalUnicastResources • MOHUnicastResourceAvailable • MOHMulticastResourceActive • MOHTotalMulticastResources • MOHMulticastResourceAvailable Perfmon MOH Group KPIs • MOHUnicastResourceActive • MOHTotalUnicastResources • MOHUnicastResourceAvailable • MOHMulticastResourceActive • MOHTotalMulticastResources • MOHMulticastResourceAvailable IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 37: Key Performance Indicators

    CCM SQL Server number active user connections CCM SQL Server number of blocked users CCM SQL Server number of locks IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs Comment Total number of attendant console clients currently online...
  • Page 38 Cluster Erlang measured in minutes: ClusterCallDuration / 60 Total number of VoiceMail Calls that are Direct call to VoiceMail. This is the case when a user dials directly his VoiceMail. This metric is the opposite of ForwardToVoiceMail. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 39 Calls (Nb) ClusterBlocking ClusterDropCall ClusterErlangB ClusterForwardToVoiceMail IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs Comment Ratio between Company calls and Total number of Calls Ratio between DropCalls and Total number of Calls Ratio between Calls that have normal termination code and Total number of Calls.
  • Page 40 - A call between 2 IP phones from the same site, - A call between 2 IP phones from different sites, - A call between 1 IP phone and 1 legacy phone from the same site, - A call between 1 IP phone and 1 legacy phone from different sites7...
  • Page 41 ClusterNbPacketsReceived ClusterNbPacketsSent ClusterOffNetCall ClusterOnNetCall IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs Comment Identifies a call where the caller is an internal extension and where the callee is a Local External PSTN number, according to the Numbering Plan (NANP or Other prefixes).
  • Page 42 Total number of FXO ports available in the target device Total number of FXS ports currently in use in the target device Total number of FXS ports available in the target device IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 43 H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress ICRmx IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs Comment Identifies a call forwarded to another destination by the original callee. In this case, the destination is one of the VoiceMail extension number, defined in the VoiceMailExtensionRange variable from the UBA.xml adaptor...
  • Page 44 - A call between 2 IP phones from the same site, - A call between 2 IP phones from different sites, - A call between 1 IP phone and 1 legacy phone from the same site, - A call between 1 IP phone and 1 legacy phone from different sites7...
  • Page 45 MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastResourceAvailable IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs Comment Designates value that is an estimate of the network latency, expressed in milliseconds. This value represents the average value of the difference...
  • Page 46 Interface. Because there is no specific OID for thisin the MIB we assume that: 1 Call = 1 DS0 Channel = 64 kbpsThenThroughput (in or out) / 64000 = Active Channels IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 47 SNMP Response Time (ms) (avg last hour) SNMP Unavailable (percent) (avg last hour) ShortCall SuccessfulCall IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 3: Supported Reports and KPIs Comment Percentage of inbound ICMP errors Percentage of outbound SNMP errors...
  • Page 48 Number of Packets Sent + Received by the subelement during a call with the VoiceMail. This metric comes from the CMR table. Its set only once the call is established with one of the VoiceMail extension. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 49: Chapter 4: Configuring The Technology Pack

    — Release notes for the current technology pack release. — IBM Tivoli Netcool/Proviso Installation — IBM Tivoli Netcool/Proviso Upgrade Guide (if performing an upgrade). — IBM Tivoli Netcool/Proviso DataMart Configuration Guide. Refer to this guide to create an inventory profile and initiate a discovery.

  • Page 50: Configure The Technology Pack

    Important: They also contain information on specific patches that need to be installed before you configure a technology pack. — Installed the current version of the Tivoli Netcool/Proviso components, as described in the IBM Tivoli Netcool/Proviso Installation Guide. — Installed the MIB-II Technology Pack.
  • Page 51 DataMart Request Editor). You need to activate these predefined data collection requests using the Request Editor. To set data collection requests to active, follow these steps: IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack DATA_CHANNEL_HOME , by default): /opt/datachannel /scripts/voip_cisco_ipt , by default).
  • Page 52 , which is installed in the following directory on the inventory_subelements.txt by entering the following command: $PVMHOME/conf voip_cisco_ipt_inventory_subelements.txt , by entering the following command: IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack , by default) on the Enter located in to the directory, by...
  • Page 53 URI (Uniform Resource Identifier) parameter in the dc.cfg file. Each line in this section should also be associated with a subsection that configures the data source. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 4: Configuring the technology pack file as user $DC_HOME/conf/odbc.ini...
  • Page 54 The output is a single CSV file that contains correlated data from the CDR file and CMR file. Example: cdr_output_dir=/opt/uba/cdrcmr IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack files you copied in Step 7. file to find the cucm.properties...
  • Page 55 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Description , ProvisoCUCM requests CDR and CMR data from the CUCM true server. , ProvisoCUCM will not poll the CUCM server for CDR and CMR false data.
  • Page 56 The location on the DataChannel host where the ProvisoCUCM instance generates output, in CSV format, from a Perfmon data file. Example: perfmon_output_dir=/opt/uba/perfmon IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack . This file is located in the same file.
  • Page 57 CUCMConfig.js DATA_CHANNEL_HOME /scripts/voip_cisco_ipt /opt/datachannel/scripts/voip_cisco_ipt IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Description , the CUCM server will re-send files that it has already successfully true sent. Since the CUCM can be configured to send data files to any host...
  • Page 58 Example: var CMCLUSTER="SF"; Integer specifying the prefix to dial to call outside of the PBX (for example, OUTBOUNDPREFIX within the US, or Example: var OUTBOUNDPREFIX=0; within Europe.) IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 59 • • • IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack addLocalCallPrefix(string prefix) The prefix argument specifies n digits in a local call prefix, where n is the prefix length. If the first n digits in a phone number match the prefix, the phone number is determined to be a local number.
  • Page 60 UBA parameters with site-specific values or you want to make additional edits, you can do so now. Otherwise, you can go to the next step. See the Installing Technology Packs chapter of the IBM Tivoli Netcool/Proviso Installation Guide for more information.
  • Page 61 12-j. Search for the UBA parameters, which begin with the string file when you configured the UBA Bulk Collector and installed the DataChannel dc.cfg configuration, as described in the IBM Tivoli Netcool/Proviso Installation Guide. 12-k. Copy the pack-specific UBA parameters from the to the file.
  • Page 62 This event causes a message similar to the following example to display: DB_CONNECT Connecting to <sid> as <user> If you see this database connection message without prior errors, the UBA application has passed the syntax check. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 63 -f DATA_CHANNEL_HOME/log/proviso.log | grep UBA.<channel>.<collector>- | more The following table identifies the success messages that you should look for. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Chapter 4: Configuring the technology pack dc.cfg Meaning , by default.
  • Page 64 The log file might record further details (if necessary) in the messages associated with the PERF_INVFLUSHPV subelement message category. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 65 Run Profile Action tab displays messages about the status of the profile. See the IBM Tivoli Live Information Netcool/Proviso DataMart Configuration Guide for more information about running an inventory profile. 16-e. (Optional) Every time the UBA technology pack design file creates new elements, subelements, and metrics, you must perform the previous steps to group the elements and subelements.

  • Page 66: Verifying Resources

    (elements, subelements, properties, and so on) were successfully discovered and created in the database during inventory. See the IBM Tivoli Netcool/Proviso DataMart Configuration Guide for information about using the Tivoli Netcool/Proviso DataMart Resource Editor. to view a description of any errors.

  • Page 67: Appendix A: Uba Parameters (Tivoli Netcool/Proviso V4.4.3 And Later)

    — Default identifies the default value, if one is specified, for the parameter. — Attribute specifies whether the parameter is writable. — Location specifies the location of the parameter in the Topology Editor. • Detail. Provides details about the parameter, including possible values. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 68: Instances

    This is a read-only parameter whose value you cannot change. Typically, the value for represents the name of the technology pack. with CUCM Perfmon metrics. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack parameter helps ensure INSTANCES is a string that...

  • Page 69: Instances

    This is a read-only parameter whose value you cannot change. Typically, the value for represents the name of the technology pack. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) with CUCM Perfmon metrics.

  • Page 70: Instances

    This is a read-only parameter whose value you cannot change. Typically, the value for represents the name of the technology pack. with CUCM Perfmon metrics. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack parameter helps ensure INSTANCES is a string that...

  • Page 71: Voip_Cisco_Ipt.ccminput.deleteonacquire

    Otherwise, set this parameter to files after it acquires them. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) parameter specifies whether the Bulk input files should be preserved after - specifies the location of the Bulk input files.

  • Page 72: Voip_Cisco_Ipt.ccminput.uri

    For example: sqldb:odbc*threaded/username=sa;password=netcool;environment=SANFRANCISCO The URIs you specify must match the URIs of each CCM Publisher data source defined in the Note: file. odbc.ini - specifies whether the UBA application should IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 73: Voip_Cisco_Ipt.cdrinput.deleteonacquire

    Otherwise, set this parameter to input files after it acquires them. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) parameter specifies whether the Bulk input files should be preserved after - specifies the location of these Bulk input files.

  • Page 74: Voip_Cisco_Ipt.cdrinput.uri

    DataChannel applications to retrieve Bulk input files for CDR data. A related parameter - CDRINPUT.DELETEONACQUIRE Bulk input files after it acquires them. - specifies whether the UBA application should delete these IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 75: Voip_Cisco_Ipt.designfile

    CCM metrics require the CCMAdaptor.js This is a read-only parameter. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) DESIGNFILE design file. CUCM metrics require the parameter identifies the name design file.

  • Page 76: Voip_Cisco_Ipt.designfile

    Bulk Adaptor design (JavaScript) files. The of a technology pack’s design file. CCM metrics require the CCMAdaptor.js This is a read-only parameter. DESIGNFILE design file. CUCM metrics require the IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack parameter identifies the name design file. CUCMAdaptor.js...

  • Page 77: Voip_Cisco_Ipt.input_Directory

    CCM metrics are accessed through ODBC to a SQL database. CUCM metrics are accessed through SOAP requests. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) -related parameters. An example of an input...

  • Page 78: Voip_Cisco_Ipt.input_Directory

    CCM metrics are accessed through ODBC to a SQL database. CUCM metrics are accessed through SOAP requests. -related parameters. An example of an input IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 79: Voip_Cisco_Ipt.input_Ftp_Password

    Bulk input files reside. Likewise, the UBA uses this same password to gain access to the server on which the Bulk input files reside. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)

  • Page 80: Voip_Cisco_Ipt.input_Ftp_Username

    FTP or SFTP user. The FTP or SFTP user specifies this username to gain access to the server on which the Bulk input files reside. Likewise, the UBA uses this same username to gain access to the server on which the Bulk input files reside. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 81: Voip_Cisco_Ipt.input_Host

    Bulk input files reside. These are INPUT_HOST the files that the UBA parses. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)

  • Page 82: Voip_Cisco_Ipt.input_Host

    No default value Attribute: Writable Location: Properties tab Detail parameter specifies the hostname of the server on which the Bulk input files reside. These are INPUT_HOST the files that the UBA parses. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 83: Voip_Cisco_Ipt.input_Use_Secure_Ftp

    Use an FTP client to connect to an SFTP server • Connect to an FTP server with a client that supports only SFTP IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) . Otherwise, to use SFTP, specify the value false manpage.

  • Page 84: Voip_Cisco_Ipt.input_Use_Secure_Ftp

    Use an FTP client to connect to an SFTP server • Connect to an FTP server with a client that supports only SFTP . Otherwise, to use SFTP, specify the value false manpage. sftp IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack . The default value true...

  • Page 85: Voip_Cisco_Ipt_Perfmon.designfile

    This is a read-only parameter. You cannot change the name of the technology pack’s Bulk Adaptor design file. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)

  • Page 86: Voip_Cisco_Ipt_Perfmon.input_Directory

    Do not enter any subdirectories and the actual wildcards used to specify the Bulk input files to be acquired. Any subdirectories and wildcards are automatically specified in the directory specification is opt/uba CUCM Perfmon metrics are accessed through SOAP requests. -related parameters. An example of an input IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 87: Voip_Cisco_Ipt_Perfmon.input_Ftp_Password

    Bulk input files reside. Likewise, the UBA uses this same password to gain access to the server on which the Bulk input files reside. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)

  • Page 88: Voip_Cisco_Ipt_Perfmon.input_Ftp_Username

    FTP or SFTP user. The FTP or SFTP user specifies this username to gain access to the server on which the Bulk input files reside. Likewise, the UBA uses this same username to gain access to the server on which the Bulk input files reside. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 89: Voip_Cisco_Ipt_Perfmon.input_Host

    Bulk input files reside. These are INPUT_HOST the files that the UBA parses. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)

  • Page 90: Voip_Cisco_Ipt_Perfmon.input_Use_Secure_Ftp

    Use an FTP client to connect to an SFTP server • Connect to an FTP server with a client that supports only SFTP . Otherwise, to use SFTP, specify the value false manpage. sftp IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack . The default value true...

  • Page 91: Voip_Cisco_Ipt_Perfmon.perfmon.deleteonacquire

    Otherwise, set this parameter to the Bulk input files after it acquires them. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) parameter specifies whether the Bulk input files should be preserved after the - specifies the location of these Bulk input files.

  • Page 92: Voip_Cisco_Ipt_Perfmon.perfmon.uri

    DataChannel applications to retrieve Bulk input files for CDR data. A related parameter - PERFMON.DELETEONACQUIRE Bulk input files after it acquires them. - specifies whether the UBA application should delete these IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...

  • Page 93: Appendix B: Template File (Tivoli Netcool/Proviso Pre-V4.4.3 Only)

    UBA.<channel_number>.<collector_number3>.INSTANCES=<instance> UBA.<channel_number>.<collector_number3>.<instance>.TIMEZONE=GMT UBA.<channel_number>.<collector_number3>.<instance>.DESIGNFILE=CUCMPerfmonAdaptor.js UBA.<channel_number>.<collector_number3>.<instance>.PERFMON.URI=<input_files_location1> UBA.<channel_number>.<collector_number3>.<instance>.PERFMON.DELETEONACQUIRE=false IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack voip_cisco_ipt_sample_dc.cfg template file is located in the following directory on the DataChannel , by default) template file in a configuration step template file provides the following pack-specific UBA parameters:...

  • Page 94: Additional Information About Uba Parameters

    You supply an arbitrary string — referred to as a group alias parameter with a specific string, make sure INSTANCES , and so forth) of the data source. LOWELL BERLIN PARIS IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack the URIs of odbc.ini file.

  • Page 95: Uri

    Connect to an FTP server with a client that supports only SFTP DB_USERNAME Use the following guidelines to determine whether you have the correct value for the UBA.<channel_number>.<collector_number>.DB_USERNAME IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) template file. <hostname>...

  • Page 96: Example

    /cdrcmr/*.csv UBA.1.99.VOIP_CISCO_IPT.CDRINPUT.DELETEONACQUIRE=false UBA.1.99.METRIC_STREAM_TYPE=BOF UBA.1.99.DEBUG_WALKBACK_ON_ADAPTOR_ERROR=TRUE UBA.1.99.DUAL_LOGGING=true UBA.1.99.LOG_FILTER=FEWI 12345 UBA.1.99.SERVICE_INSTANCE=GLOBAL UBA.1.99.COLLECTOR_LIST=99 UBA.1.99.DB_USERNAME=PV_GUI UBA.1.99.DB_PASSWORD=AAAC UBA.1.99.INVENTORY_SUBELEMENT_FLUSH_THRESHOLD=1 UBA.1.101.ROOT_DIRECTORY=/opt/datachannel UBA.1.101.INSTANCES=VOIP_CISCO_IPT UBA.1.101.RUNINTERVAL=900 UBA.1.101.VOIP_CISCO_IPT.TIMEZONE=EST UBA.1.101.VOIP_CISCO_IPT.DESIGNFILE=CCMAdaptor.js UBA.1.101.VOIP_CISCO_IPT.CCMINPUT.URI=sqldb:odbc*threaded/username=sa&password=n etcool&environment=SF must be set to PV_GUI should be set to DB_USERNAME IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack DB_USERNAME PV_GUI...
  • Page 97 Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) UBA.1.101.VOIP_CISCO_IPT.CCMINPUT.DELETEONACQUIRE=false UBA.1.101.METRIC_STREAM_TYPE=BOF UBA.1.101.DEBUG_WALKBACK_ON_ADAPTOR_ERROR=TRUE UBA.1.101.DUAL_LOGGING=true UBA.1.101.LOG_FILTER=FEWI 12345 UBA.1.101.SERVICE_INSTANCE=GLOBAL UBA.1.101.COLLECTOR_LIST=101 UBA.1.101.DB_USERNAME=PV_GUI UBA.1.101.DB_PASSWORD=AAAC UBA.1.101.INVENTORY_SUBELEMENT_FLUSH_THRESHOLD=10 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 98 Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) NOTES IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 99 Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.
  • Page 100 Such information may be available, subject to appropriate terms and conditions, including in some cases payment of a fee. The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us.
  • Page 101 Sun Microsystems, Inc. in the United States, other countries, or both. Other product and service names might be trademarks of IBM or other companies. © Copyright IBM Corp. 2010. US Government Users Restricted Rights — Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
  • Page 102 Notices IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 103 THE AUTHORS AND DISTRIBUTORS SPECIFICALLY DISCLAIM ANY WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THIS SOFTWARE IS PROVIDED ON AN “AS IS” BASIS, AND THE AUTHORS AND IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 104 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 105 ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Scotty 2.8, incrTCL 3.0, [incr TCL] 3.2 Portions Copyright (c) 1987-1994 The Regents of the University of California. Copyright (c) 1994-1995 Sun Microsystems, Inc. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Additional Copyright information...
  • Page 106 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
  • Page 107 2. The software is provided free of charge, and ``as is'', in hope that it will be useful, with ABSOLUTELY NO WARRANTY. The entire risk and all responsibility for the use of the software is with you. Under no circumstances the author may be held responsible IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Additional Copyright information...
  • Page 108 HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack...
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