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Part 3 - Warranty Information; Types Of Warranty Service - IBM ThinkPad 73P3315 User Manual

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2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.

Part 3 - Warranty Information

This Part 3 provides information regarding the warranty applicable to your
Machine, including the warranty period and type of warranty service IBM
provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table
below. NOTE: "Region" means either Hong Kong or Macau Special Administrative
Region of China.
ThinkPad Multi-Burner Plus Ultrabay Enhanced Drive
A warranty period of 3 years on parts and 3 years on labor means that IBM
provides warranty service without charge for parts and labor during the 3 year
warranty period.

Types of Warranty Service

If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described
below. Warranty service may be provided by your reseller if approved by IBM to
perform warranty service. Scheduling of service will depend upon the time of your
call and is subject to parts availability. Service levels are response time objectives
and are not guaranteed. The specified level of warranty service may not be
available in all worldwide locations, additional charges may apply outside IBM's
normal service area, contact your local IBM representative or your reseller for
country and location specific information.
1. Customer Replaceable Unit ("CRU") Service
2. On-site Service
C-14
IBM ThinkPad Multi-Burner Plus Ultrabay Enhanced Drive: User's Guide
Country or Region of
Purchase
Worldwide
IBM provides replacement CRUs to you for you to install. CRU information
and replacement instructions are shipped with your Machine and are available
from IBM at any time on your request. Installation of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation. You may install a Tier 2 CRU yourself or request IBM to
install it, at no additional charge, under the type of warranty service designated
for your Machine. IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM. When return is
required, 1) return instructions and a container are shipped with the
replacement CRU, and 2) you may be charged for the replacement CRU if IBM
does not receive the defective CRU within 30 days of your receipt of the
replacement.
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to
allow disassembly and reassembly of the IBM Machine. The area must be clean,
Warranty Period
3 years
Type of Warranty Service
7

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Thinkpad multi-burner plus ultrabay