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IBM ThinkPad 73P3315 User Manual page 36

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assistance with "how-to" questions and those regarding Machine set-up and
installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact
IBM or your reseller to obtain warranty service. If you do not register the Machine
with IBM, you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What IBM Will Do to Correct Problems
When you contact IBM for service, you must follow the problem determination
and resolution procedures that IBM specifies. An initial diagnosis of your problem
can be made either by a technician over the telephone or electronically by access to
an IBM website. The type of warranty service applicable to your Machine is
specified in Part 3 - Warranty Information. You are responsible for downloading
and installing designated Machine Code (microcode, basic input/output system
code (called "BIOS"), utility programs, device drivers, and diagnostics delivered
with an IBM Machine ) and other software updates from an IBM Internet Web site
or from other electronic media, and following the instructions that IBM provides. If
your problem can be resolved with a Customer Replaceable Unit ("CRU") (e.g.,
keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to
you for you to install. If the Machine does not function as warranted during the
warranty period and your problem cannot be resolved over the telephone or
electronically, through your application of Machine Code or software updates, or
with a CRU, IBM or your reseller, if approved by IBM to provide warranty service,
will either, at its discretion, 1) repair it to make it function as warranted, or 2)
replace it with one that is at least functionally equivalent. If IBM is unable to do
either, you may return the Machine to your place of purchase and your money will
be refunded. IBM or your reseller will also manage and install selected engineering
changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement becomes
yours. You represent that all removed items are genuine and unaltered. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the
warranty service status of the replaced item.
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that
2. obtain authorization from the owner to have IBM or your reseller service a
3. where applicable, before service is provided:
4. (a) ensure all information about identified or identifiable individuals (Personal
IBM ThinkPad Multi-Burner Plus Ultrabay Enhanced Drive: User's Guide
prevent its exchange;
Machine that you do not own; and
follow the service request procedures that IBM or your reseller provides;
b. backup or secure all programs, data, and funds contained in the Machine;
provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit IBM to fulfill its obligations; and
d. inform IBM or your reseller of changes in the Machine's location.
Data) is deleted from the Machine (to the extent technically possible), (b) allow



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