Troubleshooting Guides - HotSpring Portable Spaa Owner's Manual

TROUBLESHOOTING
Should you experience any problem whatsoever, do not hesitate to contact your authorized Hot Spring
diagnose and rectify some more common sources of trouble yourself, if you choose to do so.
GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem Probable causes
Entire spa is inoperative
• Power failure
• GFCI tripped
• Heater high-limit thermostat tripped
• Spa lock activated
Spa does not heat; jets • Integrated pressure switch open
and light operate
(Ready, and Power
• Circulation pump thermal cut-off tripped
indicators are blinking)
Jets weak or surging
• Spa water level too low
• Filters clogged
• Comfort Control
Light inoperative • Spa lock activated
• Light wiring or assembly is faulty
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Moto-Massage jet
• Comfort Control valves closed
inoperative or erratic
• Filters clogged
Power indicator blinking
• Heater high-limit thermostat tripped
(Entire spa inoperative)
Ready indicator blinking
• Temperature sensor problem
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem Probable causes
Cloudy Water
• Dirty filters
• Excessive oils / organic matter
• Improper sanitization
• Suspended particles / organic matter
• Overused or old water
Water Odor
• Excessive organics in water
• Improper sanitization
• Low pH
Chlorine Odor
• Chloramine level too high
• Low pH
Musty Odor
• Bacteria or algae growth
Organic buildup /
• Build-up of oils and dirt
scum ring around spa
Algae Growth
• High pH
• Low sanitizer level
Eye Irritation
• Low pH
• Low sanitizer level
Skin Irritation / Rash
• Unsanitary water
• Free chlorine level above 5 ppm
Stains
• Total alkalinity and/or pH too low
• High iron or copper in source water
Scale
• High calcium content in water – total
alkalinity and pH too high
Service Information
Solutions
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it
• Deactivate spa lock
• Check for clogged filters. Integrated pressure switch will reset when the
• Check for clogged filters or air locks in plumbing. Disconnect power to the
• Add water
• Clean filters
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lever closed • Open Comfort Control lever
• Deactivate spa lock
• Replace light assembly
• Open Comfort Control levers
• Clean filters
• Disconnect power for at least thirty seconds to reset heater high limit. If it
• Disconnect power for at least thirty seconds. If blinking continues, call for
Solutions
• Clean filters
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH and/or alkalinity to recommended range
• Run jet pump(s) and clean filters
• Drain and refill the spa
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH to recommended range
• Shock spa with sanitizer
• Adjust pH to recommended range
• Shock spa with sanitizer–if problem is visible or persistent, drain, clean and
• Wipe off scum with clean rag – if severe, drain the spa, use a spa surface
• Shock spa with sanitizer and adjust pH
• Shock spa with sanitizer and maintain sanitizer level
• Adjust pH
• Shock spa with sanitizer and maintain sanitizer level
• Shock spa with sanitizer and maintain sanitizer level
• Allow free chlorine level to drop below 5 ppm before spa use
• Adjust total alkalinity and/or pH
• Use a metal deposit inhibitor
• Adjust total alkalinity and pH – if scale requires removal, drain the spa,
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dealer. Here are some tips to help you to
will not reset, check for clogged filters. If tripping continues, call for service.
flow of water through the heater has been restored. Call for service if the
heater trips frequently.
spa, allow circulation pump to cool. Circulation pump thermal cut-off will
reset when pump has cooled and power is reapplied. Call for service if
circulation pump thermal cut-off trips frequently.
will not reset, check for clogged filters. If tripping continues, call for service.
service.
refill the spa
and tile cleaner to remove the scum, and refill the spa
scrub off the scale, refill the spa and balance the water