Troubleshooting Guide - Aquatic Infinity Owner's Manual & Installation Manual

Infinity Owner's Manual & Installation Guide
WARNING: Always turn off power at the main electrical service panel when servicing your whirlpool.
SYMPTOMS
Motor does not start
Motor does not reach full speed
Low pump pressure
Motor overheats (protector trips)
Chromatherapy doesn't function
Pump delivers no water
Low pump capacity
Noisy pump and motor
Leakage of water at shaft
Leaking unions
Vibration noise
Air Bath system does not
operate
Blower turns off by itself or
before time elapses
Circuit breaker trips repeatedly
Blower does not manually
shut off
Air blower does not function
properly while in the pulse or
wave modes
Aquatic

TROUBLESHOOTING GUIDE

POSSIBLE PROBLEMS
1) GFCI or circuit breaker in OFF position.
2) Fuses blown or thermal overload open.
3) Locked motor shaft.
4) Motor windings burned out.
5) Defective starting switch inside single-phase motor.
6) Disconnected or defective wiring.
7) Low voltage.
1) Low voltage.
2) Wiring too small.
1) Pump running at reduced speed.
1) Low voltage.
2) Inadequate ventilation.
3) Wiring too small.
1) Not plugged in.
2) Bulb burned out.
3) Disconnected or defective wiring.
1) Jets are closed.
2) Leakage of air into suction system.
3) Impeller clogged.
1) Suction or discharge line partly plugged.
2) Pump running at reduced speed.
3) Impeller clogged.
1) Worn motor bearings.
2) Pumps touching a stationary object.
3) Suction line partly plugged.
4) Pump not supported properly.
1) Shaft seal requires replacement.
1) O-ring missing or damaged.
2) Plumbing in a bind.
3) Loose unions.
1) Tub or tub plumbing is touching tile/wall.
2) Pump is touching framing.
1) No power to air blower.
2) Blower Control Box is not plugged in.
3) Control Panel connector to controller box
is disconnected.
4) Blower Motor is disconnected from control box.
1) Blower motor overheated and thermal protection
device deactivated motor (possibly low voltage).
2) GFCI tripped.
1) Defective breaker.
2) Sort circuit between bath and breaker box.
3) Other items are connected to the same circuit.
1) Defective control panel.
2) Defective control box.
1) Speed of air setting is set too low.
SUGGESTED SOLUTIONS
1) Reset GFCI.
2) Contact your electrician.
3) Contact Aquatic
4) Contact Aquatic
5) Contact Aquatic
6) Check and reconnect if needed.
7) Contact your electrician.
1) Contact your electrician.
2) Contact your electrician.
1) See above.
1) Contact your electrician.
2) Refer to installer/dealer.
3) Contact your electrician.
1) Plug in.
2) Replace bulb.
3) Check and reconnect if needed.
1) Open jets.
2) Check suction screen for clogs.
3) Clean and unplug.
1) Clean and unplug.
2) See "Motor does not reach full speed."
3) Clean and unplug.
1) Contact Aquatic
2) Refer to installer/dealer.
3) Clean and unplug.
4) Contact Aquatic
(If you have a remote blower/pump, refer
to installer/dealer.)
1) Contact Aquatic
1) Contact Aquatic
2) Contact Aquatic
3) Tighten unions.
1) Refer to installer/dealer.
2) Refer to installer/dealer.
1) Reset circuit breakers and GFCI if tripped.
2) Make sure plug is fully inserted into the outlet.
3) Check and reconnect if needed.
4) Plug Blower into control box.
1) Check that blower has sufficient ventilation, and that
the intake to the blower is not blocked, clear and al-
low motor to cool down. (Check service & wire size.)
2) Refer to installer/dealer.
1) Change out breaker.
2) Refer to installer/dealer.
3) Refer to installer/dealer.
1) Refer to installer/dealer. Replace control panel.
2) Refer to installer/dealer. Replace control box.
1) Change the air speed setting to a mid-range setting
before switching to wave or pulse modes.
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