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troubleshooting guide
Warning: Always turn off power at the main electrical service panel when servicing your whirlpool.
syMPtoMs
Motor does not start
Motor does not reach full
speed.
Motor overheats
(protector trips)
Pump delivers no water
Low pump capacity
Noisy pump and motor
Leakage of water at shaft
Leaking unions
vibration noise
Model number &
serial number location
The tub model and serial numbers are located
above the pump area on the backside of the bathtub.
Your installer should have a service access panel
in this location.
aquatic Industries, Inc.
Possible ProbleMs
1) gFCI or circuit breaker in OFF position.
2) Fuses blown or thermal overload open.
3) Locked motor shaft.
4) Motor windings burned out.
5) Defective starting switch inside
single-phase motor.
6) Disconnected or defective wiring.
7) Low voltage.
1) Low voltage.
2) Motor windings connected for
wrong voltage.
3) Wiring too small.
1) Low voltage.
2) Motor windings connected for
wrong voltage.
3) Inadequate ventilation.
4) Wiring too small.
1) Jets are closed.
2) Leakage of air into suction system.
3) Impeller clogged.
1) Suction or discharge line partly plugged.
2) Pump running at reduced speed.
3) Impeller clogged.
1) Worn motor bearings.
2) Pumps touching a stationary object.
3) Suction line partly plugged.
4) Pump not supported properly.
1) Shaft seal requires replacement.
1) O-ring missing or damaged.
2) Loose unions.
1) Tub or tub plumbing is touching tile/wall.
2) Pump is touching framing.
suggested solutions
1) Reset gFCI
2) Contact your electrician.
3)
Contact Aquatic Industries, Inc.
4)
Contact Aquatic Industries, Inc.
5)
Contact Aquatic Industries, Inc.
6)
Check and reconnect if needed.
7)
Contact your electrician.
1)
Contact your electrician.
2)
Contact Aquatic Industries, Inc.
3)
Contact your electrician.
1)
Contact your electrician.
2)
Contact Aquatic Industries, Inc.
3)
Refer to installer/dealer.
4)
Contact your electrician.
1)
Open jets.
2)
Check suction screen for clogs.
3)
Clean and unplug.
1)
Clean and unplug.
2)
See "Motor does not reach full speed."
3)
Clean and unplug.
1)
Contact Aquatic Industries, Inc.
2)
Refer to installer/dealer.
3)
Clean and unplug.
4)
Contact Aquatic Industries, Inc.
1)
Contact Aquatic Industries, Inc.
1)
Contact Aquatic Industries, Inc.
2)
Tighten unions.
1)
Refer to installer/dealer.
2)
Refer to installer/dealer.
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