Hicom 300 Digital User Guide Index Introduction .................... 4 Standard Features Internal and External Dialling ..............5 Dialling the Switchboard ................. 5 Call Pickup ..................... 6 Call Park ....................7 Call Transfer ................... 8 Enquiry Call .................... 9 Call Queuing ..................10 Alternating between Calls ..............
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Index - cont’d Optional Features System Abbreviated Dialling ..............22 Individual Abbreviated Dialling .............. 23 Stored Number Redial ................24 Do Not Disturb ..................25 Executive Override ................26 Call Trace ..................... 26 Timed Reminder ................... 27 Night Service ..................28 Key Settings (+/–) .................
This guide is designed to assist you in using all authorised features on a Siemens Hicom 300 Communications System. Your extension may not be authorised∗ ∗ ∗ ∗ ∗ to use all features. The Siemens representative can confirm features that are available to you.
Internal and External Dialling Handset operation - lift handset, listen for internal dial tone - dial the required internal or external number (preceded by “0”) for outside line Handsfree operation - do not lift your handset - dial the required internal or external number (preceded by “0”) for outside line - lift handset when called party answers Your telephone may have restricted dialling facilities, e.g.
Call Pickup The call pick up feature allows you to answer any ringing extension in your pickup group from your extension. Activate Call Pickup An extension within your pickup group is ringing - Call Pickup LED flashes - a ping ring will also alert you to an incoming call - lift your handset, listen for internal dial tone - press Call Pickup key - incoming call is answered...
Call Park Calls may be parked on your Set T8 for retrieval from your instrument, or any other digital telephone in your Call Pickup group which is equipped with a Park key. Only 1 call per pickup group may be parked at a time. Park a Call - press Park key - Park LED flashes...
Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press Transfer key, listen for internal dial tone - dial the required extension or switchboard - when the extension or the switchboard answers, announce the call and replace the handset - if called party does not answer...
Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation without the original caller over- hearing, and then return to the original caller. Activate Enquiry Call - press Transfer key, listen for internal dial tone - dial the required extension number or dial “0”...
Call Queuing This feature allows a 2nd call to camp on your extension when you are busy on a call. Your telephone needs to equipped with a Call Queue key. The caller will receive ringing tone instead of busy tone. Activate Call Queuing - press Call Queue key - Call Queue LED is on...
Alternating between Calls You have a call on the line and wish to make a second call and want to alternate between both calls. - press Transfer key - dial the required extension or external number You have a call on the line and wish to answer a second call and want to alternate between both calls.
Transfer a Second Caller Answer 2nd Caller If you are busy on a call when the Call Pickup LED starts flashing and you wish to answer the waiting call. - ask 1st caller to hold - press Call Pickup key - 1st caller is placed on hold - 2nd caller is now on line Transfer 2nd Caller...
3 Way Conference This feature allows you to bring a third party into an existing conversation on your extension. The options allowed are: 1. 3 extensions 2. 2 extensions and one external party 3. 1 extension and two external parties. Activate a 3 Way Conference - you are engaged on a call - press Transfer key, listen for internal dial tone...
Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back - Busy - called extension is busy - dial ∗ ∗ ∗ ∗ ∗ 22 - replace your handset or press Loudspeaker key The system will automatically call you back when both your extension and the called extension are free.
External Line Reservation Should you dial “0” for a line and receive busy tone, i.e. all lines are busy, you may reserve the first line to become free for your use. Activate External Line Reservation You have dialled “0” for an external line and receive a busy tone, do not replace your handset.
Call Forwarding Preset Your line can be forwarded to a predetermined extension for answering. This can be to either a Digital or analogue extension. Programme Preset Extension Number - press Programme key - press Call Forward key twice or dial ∗ ∗ ∗ ∗ ∗ 11 - dial required extension number - press Programme key - Call Forward LED is on (if equipped)
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Call Forwarding Preset - cont’d Reactivate Call Forwarding - press Call Forward key or dial ∗ ∗ ∗ ∗ ∗ 10 - Call Forward LED is on (if equipped) Calls will now go to the Preset destination immediately. Change Preset Extension Number - press Programme key - press Call Forward key twice or dial ∗...
Call Forwarding Variable This is a temporary Call Forwarding feature which allows you to divert all your calls to an extension of your choice and will override your Call Forward Preset destination. Programme Call Forwarding - press Programme key - press Call Forward key once only or dial ∗ ∗ ∗ ∗ ∗ 10 - dial required extension number - press Programme key - Call Forward LED is on (if equipped)
Follow Me This feature allows you to activate call forwarding at a remote extension to enable calls to follow you from extension to extension. Activate Follow Me When you arrive at the remote extension where you wish to receive calls made to your extension.
Electronic Telephone Lock This feature allows you to lock your extension, by dialling your PIN number, which prevents unauthorised use of your extension. The PIN number assigned to your extension will be provided by your System Administrator. Lock your Extension - dial ∗...
Mobile Class of Service This feature allows you to activate your own Class of Service on any extension. Activate Mobile Class of Service - dial ∗ ∗ ∗ ∗ ∗ 25 and your PIN number Calls will now register against your name on the Telephone Management System.
- wait whilst system dials the number The system will now dial the required external number, the time taken will vary according to the type of main exchange to which your Hicom 300 is connected. No tones will be heard whilst dialling is in progress.
Individual Abbreviated Dialling In addition to the System Abbreviated dialling lists you may programme 10 additional numbers, under the dial keypad digits 0-9, for your exclusive use. These numbers will, however, be subject to any trunk barring limits which apply to your extension. Programme numbers - press Programme key - dial ∗...
Stored Number Redial This feature allows you to store a number for later re-dialling. The number may be stored for as long as required. Store a Number You have dialled a number and have not been answered or the number is busy, do not replace your handset.
Do Not Disturb If authorised you can use this feature to prevent incoming calls on your extension. Outgoing calls can be made in the normal manner. A Set T24/25 or the switchboard are able to override the feature if required. Activate Do Not Disturb - dial ∗...
Executive Override This feature allows authorised extensions to interrupt a call in progress. Activate Executive Override - dial required internal number - busy tone is heard - dial ∗ ∗ ∗ ∗ ∗ 26 - you will be connected to the call in progress. - a periodic warning tone is heard to warn all parties that Override is in operation Call Trace...
Timed Reminder This feature allows an extension to store one timed reminder. The system will then call the extension at the required time. Set Timed Reminder - press Programme key - dial ∗ ∗ ∗ ∗ ∗ 23 - dial required time e.g. 0945 for 9:45 am 1430 for 2:30 pm - press Programme key Reminder Callback...
Night Service When the night bell rings - lift handset - dial ∗ ∗ ∗ ∗ ∗ 88 - you are now connected to the caller Check with System Administrator if any other type of Night Service is operational. Key Settings (+/–) The Plus and Minus keys allow for the individual setting of the levels of speech, ringing and ring tones.