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Siemens HOPATH 4000 Operating Instructions Manual

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  Summary of Contents for Siemens HOPATH 4000

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  • Page 2: Operating The Optipoint 600 Office

    Never operate the telephone in an environment where there is a risk of explosion. Only use Siemens accessories (Æ page 154)! The use of other manu- facturers’ accessories may be dangerous and will render the warranty and approval null and void.
  • Page 3: Table Of Contents

    Contents Ø Operating the optiPoint 600 office Basic operating instructions ....11 optiPoint 600 office control panel ......11 Default assignment of function keys .
  • Page 4 Contents Incoming call on loudspeaker (speaker call 2-way) ....25 Activating/deactivating stop voice calling..... 25 Answering a call on the headset .
  • Page 5 Contents Using saved numbers to make calls ... . 46 Using a call list (missed calls) ....... . 46 Viewing the call log .
  • Page 6 Contents Storing numbers, system functions and timed reminders ......63 Storing a repertory dialing number on a key ..... 63 Storing a number for redialing .
  • Page 7 Contents Using a different telephone in the same way as your own ....87 Logging on to a different telephone ......87 Identifying yourself with PIN and dialing .
  • Page 8 Contents Holding a call on a line key and retrieving it..... 105 Holding a call on a line key exclusively and retrieving it ... 105 Picking up a held call .
  • Page 9 Contents Ø Local applications Using local applications..... . 120 Entering characters ........120 Entering characters via the touchscreen keypad .
  • Page 10 Contents Ø All about your Telephone Labeling, documentation and accessories ..153 Labeling Key Fields (not used in US) ......153 Attaching a Station Number Label.
  • Page 11: Basic Operating Instructions

    Basic operating instructions Basic operating instructions optiPoint 600 office control panel Illuminated touchscreen display, 320 x 240 pixel Operating pen – Key field fixed Keypad function keys, see next page Handset Speaker for open listening and ring tones Keys for telephone settings optiPoint key module...
  • Page 12: Default Assignment Of Function Keys

    Basic operating instructions Default assignment of function keys Permanently assigned function keys (example): Call pickup program/service Saved no. redial Call park Disconnect Mailbox Speaker Show used line Ringer cutoff Line] Line] other Line] other Variant: Call pickup Call park Disconnect Show used line Ringer cutoff Line] own...
  • Page 13: How To Use This User Guide

    Basic operating instructions Step by Step How to use this user guide The operating procedures are presented in a logical se- quence in the colored column. The symbols used have the following meanings: Lift the handset. Replace the handset. Conduct a call. Enter number or code.
  • Page 14: Display

    Basic operating instructions Step by Step Display The graphics-enabled touchscreen display shows: • Touchscreen controls (softkeys) in local applications Æ page 120. • Requests and acknowledgement messages, depending on the situation. • Selection options for functions that you can confirm ã...
  • Page 15: Via The Service Menu

    Basic operating instructions Step by Step ... via the Service Menu First press the program/service key. You are then of- fered a number of selection options. Example: sup- pressing the number display at the called party (Æ page 29): Press the key. program/service Use the service code to switch to the Display Suppres- sion function.
  • Page 16: Display With Touchscreen Functionality

    Basic operating instructions Display with touchscreen functionality In addition to situation-dependent functions, you can also use and access local applications in optiPoint 600 office, such as the personal telephone directory, for example, via the large graphics-enabled display with touch- screen functionality. Overview Display interface fields: Displays the currently selected/activated...
  • Page 17 Basic operating instructions When a local application is displayed, such as the personal tele- phone directory for example, the "Phone" tab flashes to signal in- coming calls in addition to the ring tone. When you pick up the handset to dial or accept an incoming call, the display indicator automatically switches to the "Phone"...
  • Page 18: Which Functions Can Be Used

    Basic operating instructions Which functions can be used? Basic and enhanced functions You can use all of the communication platform’s basic and enhanced func- tions that are offered in the dialog on the display, in the service menu, in a main menu and on the function keys.
  • Page 19: Optional Main Menu (Hipath 4000)

    Basic operating instructions Step by Step Optional main menu (HiPath 4000) Your service personnel can provide a customized key to give you access to a main menu. On this main menu you can choose from the following options: Press the key. Main menu Use functions such as the redial or speed dial features.
  • Page 20: Answering And Making Calls

    Answering and making calls Step by Step Answering and making calls Answering a call with the handset The telephone rings. The caller is displayed. Lift the handset. Ending a call: Replace the handset. Answering a call via the speaker key (speakerphone) The telephone rings.
  • Page 21: Open Listening

    Answering and making calls Step by Step Open listening You can allow other persons in the room to listen in on the call. Always inform the other party that you are switching to the speaker. Precondition: You are making a call with the handset. To activate: Press the key.
  • Page 22: Using The Call Waiting Function

    Answering and making calls Step by Step Using the call waiting function When you are expecting an important call, you should activate the call waiting function. A waiting call is sig- naled to you if you are on the phone. You can then either accept or disregard the waiting call.
  • Page 23: Using The Mailbox

    Answering and making calls Step by Step Using the mailbox Callers who dialed your number during your absence can leave a reminder message in your mailbox. You will also find mail server voice/fax messages in your mailbox (if this facility is available). Retrieval from mailbox The lamp is lit if there are new entries in the mailbox.
  • Page 24: Using The Mailbox Function (Optional)

    Answering and making calls Step by Step Using the mailbox function (optional) Users with a mailbox (HiPath Xpressions) can use it by calling the messaging extension, for example, set up call forwarding types and check available messages. Spoken user prompting directs you to all available func- tions.
  • Page 25: Incoming Call On Loudspeaker (Speaker Call 2-Way)

    Answering and making calls Step by Step Incoming call on loudspeaker (speaker call 2-way) A colleague addresses you directly over the speaker. The speakerphone mode is automatically activated. Answering via speakerphone is immediately possible. Lift the handset and reply. You can address the colleague directly (Æ...
  • Page 26: Activating/Deactivating Do Not Disturb

    Answering and making calls Step by Step Activating/deactivating do not disturb If you do not wish to receive incoming calls, you can ac- tivate the do not disturb function. Internal callers then hear busy tone, while external callers are forwarded to the attendant.
  • Page 27: Malicious Call Holding

    Answering and making calls Step by Step Malicious call holding You can trace a malicious external caller. The caller’s number can be registered during the call or for up to 30 seconds after the call. Do not replace the handset. Press the key.
  • Page 28: Making Calls

    Making calls Step by Step Making calls Dialing with the handset off-hook Lift the handset. Internal: Enter the number. External: Enter the access code and the number. The called party is busy or does not answer: Replace the handset. Dialing with the handset on-hook Internal: Enter the number.
  • Page 29: Suppressing Your Number On Called Party's Display

    Making calls Step by Step Suppressing your number on called party’s display Suppression of the number indication only applies to the next call and is not saved together with the redial function. Press the key. The lamp lights up. program/service Enter the service code.
  • Page 30: Entering Commands With Tone Dialing (Dtmf Suffix Dialing)

    Making calls Step by Step Entering commands with tone dialing (DTMF suffix dialing) This feature is not applicable for UK and other countries using tone dialing (default). After dialing a number, you can set tone dialing to ac- tivate equipment – such as an answering machine or an automatic information or switching system –...
  • Page 31: Calling Several Persons Simultaneously

    Calling several persons simultaneously Step by Step Calling several persons simultaneously Making a second call (consultation) During a call in progress you can set up a second call, for example, to obtain information. The first party is placed on hold. Confirm.
  • Page 32: Setting Up A Conference (Hicom 300 E/H - Not Used In Us)

    Calling several persons simultaneously Step by Step Setting up a conference (Hicom 300 E/H – not used in US) With a conference circuit, you can converse with up to seven other persons simultaneously. These can be ei- ther internal or external users. Setting up an add-on conference Call the first user.
  • Page 33: Chairing A Conference

    Calling several persons simultaneously Step by Step Chairing a conference If you are the user who set up the conference, then you are also the conference leader. Only the conference leader can • expand the conference, • disconnect members from the conference, •...
  • Page 34: Station Controlled Conference (Hipath 4000)

    Calling several persons simultaneously Step by Step Station controlled conference (HiPath 4000) In a station controlled conference you can include up to 8 internal and external users. Users with system tele- phones can execute or use all of the following func- tions.
  • Page 35: Setting Up A Conference

    Calling several persons simultaneously Step by Step Setting up a conference You can set up a conference from any of the following types of connection: • single call • consultation call • waiting call Starting a conference from a single call You want to set up a conference.
  • Page 36: Expanding The Conference

    Calling several persons simultaneously Step by Step Expanding the conference Any member of the system conference can expand the conference by • calling another user and adding this person to the conference • adding a user to the conference from a consultation call •...
  • Page 37: Transferring The Conference

    Calling several persons simultaneously Step by Step Accepting a waiting call and adding it to the confer- ence If you receive a waiting call during the conference (call waiting function is activated), you can add this user to the conference. An alerting tone is audible.
  • Page 38: During The Conference

    Calling several persons simultaneously Step by Step During the conference You are taking part in a conference with 3 to 8 members and you wish to know about the other members or to disconnect a member. Viewing member information Select and confirm. View members? >...
  • Page 39: Transferring A Call

    Calling several persons simultaneously Step by Step Transferring a call If the person you are conversing with wishes to be transferred to one of your colleagues, you can transfer the call to this third party. Extending the call with prior announcement: Confirm.
  • Page 40: Using The Switchover Button (Hipath 4000)

    Calling several persons simultaneously Step by Step Using the switchover button (HiPath 4000) The switchover button that must be configured by your service personnel can be used for the following func- tions: • consultation (return to the call being held or the con- ference being held) •...
  • Page 41: Re-Indication (Hipath 4000)

    Calling several persons simultaneously Step by Step Re-indication (HiPath 4000) During an internal or external waiting call or consulta- tion, you can have information about the first call – call number or subscriber name – shown briefly in the dis- play.
  • Page 42: System-Wide Parking (Hipath 4000)

    System-wide parking (HiPath 4000) Step by Step System-wide parking (HiPath 4000) On the HiPath 4000, you can park up to 10 internal and/ or external calls and take them at another telephone. There are two ways of parking a call: •...
  • Page 43: Parking A Call Manually And Then Taking It At A Later Date

    System-wide parking (HiPath 4000) Step by Step Parking a call manually and then taking it at a later date You can manually park a call to your telephone at a free parking position and take it at your telephone or another telephone at a later date.
  • Page 44: Parking Via "System Parking" (Only Telephones Without A Display)

    System-wide parking (HiPath 4000) Step by Step Parking via "system parking" (only tele- phones without a display) Press key (must be installed). System parking Enter and note a parking position number (0 to 9). The call has been parked. Replace the handset. Taking a parked call Via the keypad Lift the handset or use the speakerphone function.
  • Page 45: Parking Is Not Possible

    System-wide parking (HiPath 4000) Step by Step Parking is not possible If all the parking positions or the selected parking posi- tion are occupied, or there is some other reason why parking is not possible, an acoustic warning and a visual warning are output.
  • Page 46: Using Saved Numbers To Make Calls

    Using saved numbers to make calls Step by Step Using saved numbers to make calls Using a call list (missed calls) If you are unable to take an external and/or an internal call, this call request is saved in a call log. Your tele- phone can also be configured so that answered calls are entered in this call log.
  • Page 47: Dialing A Number From The Call Log

    Using saved numbers to make calls Step by Step The first call in the call log is displayed: User 32456 Mueller V. Date and time of the entry and reason for the entry. besetzt 25.10. 15.30 > The display begins with the most recent (unanswered) call.
  • Page 48: Saved Number Redial

    Using saved numbers to make calls Step by Step Saved number redial If your telephone is configured for this type of redialing, you can save a number and then dial it later (Æ page 64). You can redial the number at the push of a button.
  • Page 49: Dialing From The Personal Directory

    Using saved numbers to make calls Step by Step Dialing from the Personal Directory Precondition: The personal directory contains entries/ names with call numbers Æ page 125. Select the Personal tab. Personal The personal directory opens: Entry field Personal directory Search by name Abbot, Nicola Abbots, Richard...
  • Page 50 Using saved numbers to make calls Step by Step Mark the name you want. A scroll bar is displayed if more than six names are saved. You can browse the list by dragging the scroll bar. Enter the name you want or just the initial letters (Enter- ing characters Æ...
  • Page 51: Dialing From The Corporate Directory

    Using saved numbers to make calls Step by Step Dialing from the Corporate Directory Requirements: You can access a corporate directory via LAN: the dialing rules are entered correctly Æ page 152. If you have any questions regarding availability and the dialing rules, please contact the respon- sible experts.
  • Page 52: Dialing With Repertory Keys

    Using saved numbers to make calls Step by Step Dialing a call number: if necessary If there is more than one suitable entry/name, select the entry you want (reverse-video). Click on the softkey. The call numbers entered for the Details name are displayed.
  • Page 53: Dialing With Individual Speed Dialing Numbers

    Using saved numbers to make calls Step by Step Dialing with individual speed dialing numbers Precondition: You have saved individual speed dialing numbers (Æ page 65). Press the key. The lamp lights up. program/service < Enter the service code. Select and confirm. Use speed dialing? 9ïB Enter the speed dialing number.
  • Page 54: Making Project Calls

    Making project calls Step by Step Making project calls External calls can be assigned to specific projects. Precondition: Project numbers (from 1 to 5) have been configured for specific projects and you have a code for the project in question. Setting up a project call Press the key.
  • Page 55: Call Duration Display (Cost Display)

    Making project calls Step by Step all duration display (cost display) The call duration display is configured by your service personnel. The display shows either the duration of the call or the cost of the call. The display can be switched off.
  • Page 56: If You Do Not Get Through

    If you do not get through... Step by Step If you do not get through... Using the callback function If the telephone that you have called is busy or there is no answer, you can request a callback. This also applies to external calls via ISDN switching centers.
  • Page 57: Checking/Cancelling Saved Callback Requests

    If you do not get through... Step by Step Checking/cancelling saved callback requests Precondition: You have saved callback requests. Select and confirm. Display callback? The oldest entry is displayed first. Select and confirm to view further entries. Next callback? Canceling an entry that is displayed: Select and confirm.
  • Page 58: Overriding A Colleague's Call (Intrude)

    If you do not get through... Step by Step Overriding a colleague’s call (intrude) Precondition: The station user whom you have called is busy. You need to contact this colleague urgently. Select and confirm. Override? Both the colleague and the other party hear an alerting tone.
  • Page 59: Telephone Settings

    Telephone settings Step by Step Telephone settings Adjusting the ringer volume Press one of the keys when the telephone is idle. Confirm. Ringer volume? To increase/decrease the volume: keep pressing the keys until the desired volume level has been reached. Save.
  • Page 60: Adapting The Speakerphone Function To The Acoustics Of Your Room

    Telephone settings Step by Step Adapting the speakerphone function to the acoustics of your room To improve the clarity of voice transmission during speakerphone conversations, you can adapt the micro- phone sensitivity of your telephone to suit the acoustics of your room ("normal room"/"reverberating room"/ "soundproofed room").
  • Page 61: Adjusting The Angle Of The Display

    Telephone settings Step by Step Adjusting the angle of the display By swivelling the display unit, you can adjust it so that you can read the displays clearly from your normal sit- ting position. Selecting the language for user prompts (displays) Your HiPath 4000 or Hicom 300 E/H (not used in US) system can be configured for up to five different lan- guages.
  • Page 62: Locking Your Telephone

    Telephone settings Step by Step Locking your telephone You can prevent unauthorized persons from using your telephone (and the telephone directory) during your ab- sence. Precondition: You have been assigned a personal iden- tification number (PIN) by your service personnel. Preventing unauthorized dialing: Press the key.
  • Page 63: Storing Numbers, System Functions

    Storing numbers, system functions and timed reminders Step by Step Storing numbers, system functions and timed reminders You can save a frequently required number or a fre- quently used function on any key that has not been pre- programmed by your service personnel. The keys on the optiPoint key module add-on unit can be assigned on two levels.
  • Page 64: Storing A Number For Redialing

    Storing numbers, system functions and timed reminders Step by Step Storing a number for redialing Precondition: Your telephone is programmed for "Saved number redial" not "Last number redial". Storing a caller’s number or a number that has been dialed You are still on the phone with someone you have called or someone has called you and whose number ap- peared on your display.
  • Page 65: Saving Individual Speed Dialing Numbers

    Storing numbers, system functions and timed reminders Step by Step Saving individual speed dialing numbers You can save a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button (Æ page 53). This can be also "00 to 19"...
  • Page 66: Saving A Function On A Key

    Storing numbers, system functions and timed reminders Step by Step Saving a function on a key Press the key. The lamp lights up. program/service Enter the service code. Select and confirm. Key function? Press the programmable function key. Keyset configura- tion is displayed.
  • Page 67: Creating Timed Reminders

    Storing numbers, system functions and timed reminders Step by Step Creating timed reminders You can program a timed reminder on your telephone to remind yourself of an important meeting or appoint- ment, for example(Æ page 24). You must save the ex- act time at which you wish to receive the reminder.
  • Page 68: Checking The Telephone

    Checking the telephone Step by Step Checking the telephone Checking its functionality You can test the functionality of your telephone. This in- cludes the following checks: • Are all the key lamps operating properly? • Is the display operating properly? •...
  • Page 69: Checking The Assignment Of Functions To Keys

    Checking the telephone Step by Step Checking the assignment of functions to keys You can check which functions have been pre-assigned to specific keys on your telephone. You can also check what you have saved on individual keys yourself. The fol- lowing types of key assignment are possible: •...
  • Page 70: Forwarding Calls

    Forwarding calls Step by Step Forwarding calls Using call forwarding (Hicom 300 E/H not used in US) Using fixed call forwarding Fixed call forwarding can be activated in a matter of sec- onds. It is advisable to use this type of call forwarding in order to reroute calls to a mailbox or to a permanent deputy during your absence, for example.
  • Page 71: Forwarding Calls Automatically

    Forwarding calls Step by Step Cancelling a destination Press the key. The lamp lights up. program/service Enter the service code. Confirm. Destinations? Select and confirm. Fixed call forw.? If a destination has been stored for fixed call forwarding, the number is displayed. Select and confirm.
  • Page 72: Using Variable Call Forwarding

    Forwarding calls Step by Step Using variable call forwarding Each time you activate variable call forwarding, you specify the destination number to which calls are to be diverted. You will find variable call forwarding particular- ly useful if you have to divert calls to frequently chang- ing destinations.
  • Page 73: Using Call Forwarding (Hipath 4000)

    Forwarding calls Step by Step Using call forwarding (HiPath 4000) You can program two types of call forwarding: • Station fixed forwarding*, and • station variable forwarding With station fixed forwarding you can program a for- warding destination that will remain valid until you change or delete it.
  • Page 74: Station Fixed Forwarding

    Forwarding calls Step by Step Station fixed forwarding If you have programmed a forwarding destination for fixed forwarding, you can activate and deactivate the forwarding facility either in the Service Menu or with a forwarding key configured by System Support. The pro- grammed forwarding destination remains valid until you change or delete it.
  • Page 75 Forwarding calls Step by Step Select and confirm. Station fixed forwarding is deacti- Deactivate? vated. Output on first line. Fixed forwarding off If variable forwarding was previously programmed and activated, it is deactivated and the forwarding destina- tion is deleted. Deactivating station fixed forwarding in the idle menu You can also deactivate station fixed forwarding in the...
  • Page 76: Station Variable Forwarding

    Forwarding calls Step by Step Station variable forwarding With station variable forwarding you can choose be- tween 6 different types of call forwarding: • Station variable unconditional/all forwarding – forwarding for internal calls only – forwarding for external calls only –...
  • Page 77 Forwarding calls Step by Step Output on first line display. FWD-ALL-INT off Output on second line display. Next forwarding type? > To select the next station variable forwarding type. Output on first line display. FWD-ALL-EXT off Output on second line display. Next forwarding type? >...
  • Page 78 Forwarding calls Step by Step Activating station variable forwarding Station variable forwarding is automatically activated when the forwarding destination is programmed. Unconditional variable programming can also be activat- ed in the idle menu. Select and confirm while the phone is idle. Var.
  • Page 79: Activating And Deactivating Forwarding Using Features Settings

    Forwarding calls Step by Step Deactivating station variable forwarding in the idle menu You can also deactivate the following station variable forwarding types in the idle menu: • Station variable forwarding • Forwarding for internal and for external Select and confirm while the phone is idle. Forwarding Call forwarding off? is deactivated and the forwarding destination is deleted.
  • Page 80: Call Forwarding Via Code Numbers

    Forwarding calls Step by Step Call forwarding via code numbers The following call-forwarding modes can be set up via codes: Call-forwarding mode Code (example) Programming and activating fixed call-for- warding Activating fixed call-forwarding Clearing (and de-activating) fixed call-for- warding De-activating fixed call-forwarding Programming and activating unconditional, variable call-forwarding Programming and activating variable call-...
  • Page 81: Call-Forwarding Via Call-Forwarding Key

    Forwarding calls Step by Step Programming and activating call-forwarding Lift the handset. Enter a code number, say *51, (ask your service person- Enter the code! nel). You will hear the dialing tone. Enter the number of the destination. Enter the terminating character. You should hear a con- firmation tone, call forwarding has then been activated.
  • Page 82: Delayed Call-Forwarding (Hipath 4000)

    Forwarding calls Step by Step Replace the handset. Switching off fixed call forwarding Press the key. The lamp goes out, call forwarding is Call forwarding switched off. Switching fixed call forwarding on again Press the key. The lamp lights up and call forwarding is Call forwarding switched on again (the forwarding destination must be programmed).
  • Page 83: Forwarding Calls For A Different Terminal

    Forwarding calls Step by Step Forwarding calls for a different terminal You can save, activate, check and deactivate call for- warding for another telephone, fax machine or PC from your own telephone. To do so, you need to know the PIN for this terminal or you must have the "Call forward- ing for remote terminal"...
  • Page 84: Storing A Destination For Fax, Pc Or Busy/ Activating Call Forwarding

    Forwarding calls Step by Step Storing a destination for fax, PC or busy/ activating call forwarding Press the key. The lamp lights up. program/service Confirm. Destinations? Select and confirm. Forward station no.? Select and confirm. Forward other? Enter the code for the type of call forwarding required. The codes are defined by your service personnel.
  • Page 85: Checking/Deactivating Call Forwarding

    Forwarding calls Step by Step Checking/deactivating call forwarding for another telephone Press the key. The lamp lights up. program/service Select and confirm. Feature settings? Select and confirm. Forward station no.? Confirm. Variable call forw.? Enter the number of the other telephone. Confirm.
  • Page 86: Checking/Deactivating Call Forwarding

    Forwarding calls Step by Step Checking/deactivating call forwarding for fax, PC or busy Press the key. The lamp lights up. program/service Select and confirm. Feature settings? Select and confirm. Forward station no.? Select and confirm. Forward other? Enter the code for the type of call forwarding required. The codes are defined by your service personnel.
  • Page 87: Using A Different Telephone

    Using a different telephone in the same way as your own Step by Step Using a different telephone in the same way as your own You can log on to another telephone belonging to the HiPath 4000 or Hicom 300 E/H system (not used in US) via a personal identification number (PIN) (also tele- phones of networked HiPath 4000 or Hicom 300 E/H (not used in US) systems, for example, at other branch-...
  • Page 88 Using a different telephone in the same way as your own Step by Step Select and confirm. PIN 1? If you have several PINs and wish to use another one, select the other PIN. With the display "Enter station no." or "Enter ID", you are requested to enter the PIN.
  • Page 89: Identification With The Chip Card

    Using a different telephone in the same way as your own Step by Step Identification with the chip card Precondition: You have been assigned a chip card by Chip card your service personnel for logon at other telephones. reader: The optiPoint 500 at which you wish to log on must be equipped with a chip card reader (optiPoint 500 signa- ture module).
  • Page 90: Relocating With The Telephone

    Relocating with the telephone Step by Step Relocating with the telephone Check with your service personnel whether this is pos- sible with your telephone system. After consulting with your service personnel, you can log off your telephone from its present station line and then log it on at the new station line.
  • Page 91: Using Hipath 4000 As An Intercommunication System

    Using HiPath 4000 as an intercommunication system Step by Step Using HiPath 4000 as an intercommunication system You can voice call an internal HiPath 4000 user via the loudspeaker in his or her telephone to set up a connec- tion. You can also initiate voice calling from consultation. The following functions are available: •...
  • Page 92: System-Wide Voice Calling

    Using HiPath 4000 as an intercommunication system Step by Step System-wide voice calling From your own telephone, you can place a voice call to any internal party whose telephone has a speakerphone or a loudspeaker. Voice calling to a variable destination A party receives a voice call via his internal station num- ber.
  • Page 93: Voice Calling To A Fixed Destination

    Using HiPath 4000 as an intercommunication system Step by Step Voice calling to a fixed destination The system code-number for "voice calling in the group" + the speed-calling code for the group member in ques- tion is stored on the repertory key (Æ page 66). Press the programmed repertory key.
  • Page 94: Voice Calling To A Fixed Destination (Using Repertory Key)

    Using HiPath 4000 as an intercommunication system Step by Step A connection to the destination loudspeaker is set up immediately, if • there is no busy condition • the handset is cradled • and voice-calling protection has not been activated The called party accepts the voice call by lifting the handset.
  • Page 95: Two-Way Voice Calling To A Fixed Destination (On Repertory Key)

    Using HiPath 4000 as an intercommunication system Step by Step enter the speed dialing code for the group member in question. The destination telephone's loudspeaker and micro- phone are automatically activated. Two-way voice calling to a fixed destination (on repertory key) The system code-number for "two-way voice calling in a group"...
  • Page 96: Announcement To All Members Of A Line Group

    Using HiPath 4000 as an intercommunication system Step by Step Announcement to all members of a line group Using this function, you can make a simultaneous an- nouncement to all members (10 to 40) of a line group. After you have set up the group call, you will receive a confirmation tone which tells you that you can start your announcement.
  • Page 97: Making Multiline Calls

    Making multiline calls Step by Step Making multiline calls Using line keys Line keys are configured by your service personnel. The station number of each station user is assigned to a line and is the primary line of that team member. The same line is configured on the line keys of the other station users as a secondary line.
  • Page 98: The Different Statuses Of Line Key Lamps

    Making multiline calls Step by Step The different statuses of line key lamps The lamp is not lit – the line is free and can be used. Line The lamp is lit – line is busy. Line The lamp is flashing faster – a call is on the line: answer Line the call.
  • Page 99: Taking Calls On Line Keys

    Making multiline calls Step by Step Taking calls on line keys If several calls are received at the same time, you can take the calls in the order in which they are offered to you - or you can give priority to certain calls. Precondition: System Support has specified the se- quence in which incoming calls are to be routed to line keys.
  • Page 100: Activating/Deactivating Ringer

    Making multiline calls Step by Step Activating/deactivating ringer When you are making a call on a line, you may be dis- turbed by the ringing signals for other incoming calls. If ringer cutoff has been configured, your telephone does not ring. Incoming calls are then signalled by the flash- ing of the line keys.
  • Page 101: Dialing With Line Keys

    Making multiline calls Step by Step Dialing with line keys Your telephone can be configured with either automat- ic or selectable line seizure. Your service personnel specifies whether a line (and which line) is seized auto- matically when the handset is lifted or when speaker- phone is activated.
  • Page 102: Identifying The Line Used

    Making multiline calls Step by Step Identifying the line used If several lines are seized at the same time, you can find out which line you are conversing on. With the Show Used Line key configured: Press the key. Show used line Via the program/service key: Press the key.
  • Page 103: Ending A Call On A Line Key

    Making multiline calls Step by Step Ending a call on a line key Replace the handset. Press the key that is lit. Speaker Adding another party to a line (conference) Precondition: There is a call on one of the lines. The line key lamp is lit.
  • Page 104: Preventing Bridging

    Making multiline calls Step by Step Via the program/service key: Press the key. The lamp lights up. program/service Enter the service code. Select and confirm. More features? Select and confirm. Privacy is off? Bridging is now permitted. Preventing bridging Even if the Privacy function has not been configured for your telephone, you can still prevent busy bridging.
  • Page 105: Holding A Call On A Line Key And Retrieving It

    Making multiline calls Step by Step Holding a call on a line key and retrieving it Precondition: You have taken a call on a line key (Æ page 99) or you are making a consultation call. Placing on hold: Press the key. Hold Select and confirm.
  • Page 106: Picking Up A Held Call

    Making multiline calls Step by Step Picking up a held call A colleague in an open-plan office has put a call on hold on a line key and requests you (verbally) to take over the call. Your telephone does not have a key for this line. Lift the handset.
  • Page 107: Storing And Activating A Station Fixed Call Forwarding Destination For A Line

    Making multiline calls Step by Step Storing and activating a station fixed call forwarding destination for a line Precondition: The telephone is in the idle state. Press the line key for the required line. The lamp lights Line Press the key. The lamp lights up. program/service for Hicom 300 E/H (not used in Confirm.
  • Page 108: Canceling The Station Fixed Call Forwarding Destination

    Making multiline calls Step by Step Select and confirm. Feature settings? Select and confirm. Call forwarding? Confirm. Activate? You will find further HiPath 4000 features on Æ page 73. Canceling the station fixed call forwarding destination Precondition: The telephone is in the idle state. A fixed forwarding destination has been saved (Æ...
  • Page 109: Deactivating Call Forwarding For A Line

    Making multiline calls Step by Step Deactivating call forwarding for a line Precondition: The telephone is in the idle state. After a line key has been pressed, an activated call forwarding function is indicated on the display. Only if it is not your primary line: Line Press the line key for the required line.
  • Page 110: Group Call And Pickup

    Making multiline calls Step by Step Group call and pickup If a member of a pickup group does not answer a call within 15 seconds (depending on the system), the other members of the team hear an alerting tone. Telephone in the idle state: The telephone rings.
  • Page 111: Having The Number Of The Called Station Displayed

    Making multiline calls Step by Step Having the number of the called station displayed If the number of the station for which you (as a member of a call pickup group) wish to pick up a call does not ap- pear on the display, you can enter the code for "Display on request"...
  • Page 112: Group Park And Retrieval Of Call

    Making multiline calls Step by Step Group park and retrieval of call You can park a call within the call pickup group on one telephone and then continue it at a different telephone. Parking the call: Press the key. The key flashes at all telephones in the Call park team.
  • Page 113: Calling A Direct Station Selection (Dss) User

    Making multiline calls Step by Step Calling a direct station selection (DSS) user Note the lamp status of the DSS key! The lamp is not lit – the user is not making a call: Press the DSS key, for example, "Jones". Jones Lift the handset.
  • Page 114: Making Calls In An Executive/Secretary Team

    Making calls in an executive/secretary team (not used in US) Step by Step Making calls in an executive/ secretary team (not used in US) Each executive/secretary team is configured by your service personnel. An executive/secretary team can consist of a maximum of 4 executive telephones and 2 secretarial telephones.
  • Page 115: Taking A Call For The Executive In The Secretary's Office

    Making calls in an executive/secretary team (not used in US) Step by Step Lamp is lit – the secretary is making a call: Press the key. Secretary You are camped on to the secretary’s call. The secretary hears an alerting tone; the call pickup key flashes. If the secretary accepts the call: Lift the handset.
  • Page 116: Extending A Call To The Executive

    Making calls in an executive/secretary team (not used in US) Step by Step Extending a call to the executive Precondition: You have taken a call for the executive in the secretary’s office. Press the DSS key for the executive. You are connected Executive to the executive.
  • Page 117: Taking Calls For Other Executive/Secretary Teams

    Making calls in an executive/secretary team (not used in US) Step by Step Taking calls for other executive/ secretary teams If several executive/secretary teams have been config- ured, you can pick up calls for other teams. Lift the handset. Press the flashing DSS key, for example, "Executive 3". Executive 3 Call pickup is also possible during a call in progress.
  • Page 118: Activating/Deactivating Call Waiting For Executive

    Making calls in an executive/secretary team (not used in US) Step by Step Activating/deactivating call waiting for executive As the executive, you can specify whether your calls are to be received in the secretary’s office while you are conducting a call. If you are making a call and at the same time expecting an important call, it is advisable to activate the call waiting function, for example.
  • Page 119: Using The Call Signal Function (Hipath 4000)

    Making calls in an executive/secretary team (not used in US) Step by Step Using the call signal function (HiPath 4000) If a call signal key has been configured on your execu- tive telephone you can generate a call signal on a partic- ular destination telephone (for example, in the secre- tary's office) by pressing this key.
  • Page 120: Using Local Applications

    Using local applications Step by Step Using local applications Entering characters You can enter text, digits and symbols in local applica- tions in any of the following ways: • via the keypad on the display – a keypad appears on the display (see below), •...
  • Page 121 Using local applications Step by Step e.g. Enter alphanumeric and special characters. Switch to diacritical marks. " The option for entering characters, such as " è ", is ac- tive when the relevant softkeys appear on the touch- screen (e.g. " e " is displayed as " è ") and by the inver- sion of the switching softkey (softkey is black).
  • Page 122: Entering Characters Via The Keypad

    Using local applications Step by Step Entering characters via the keypad The table shows how to enter characters in a local ap- plication’s text fields (e.g. in the personal directory Æ page 124) using the keys on the dialing keypad. Example: "+"...
  • Page 123: External Keyboard

    Using local applications Step by Step External Keyboard Key functions are easy to use with the optional external keyboard. Toggle between the Phone tab, the Applications tab and the Menu key in the Display menu (for information on the Display menu, see Æ page 16). In menus: Switch to the relevant submenu (in the example: to submenu "...
  • Page 124: Personal Directory

    Using local applications Step by Step Personal Directory The Personal function on your optiPoint 600 office enables you to save telephone numbers and further information about other parties, e.g. addresses and fax numbers of calling parties. Three different call numbers and four additional informa- tion items can be entered for each name/entry.
  • Page 125: Creating A New Entry

    Using local applications Step by Step Creating a New Entry Click on the Personal tab. Personal The personal directory opens. Click on the softkey. Editor If the "Editor" softkey does not appear, press "Cancel", "Menu" or "Exit" until the softkey is dis- played.
  • Page 126 Using local applications Step by Step On page 1 you can enter a name and up to three tele- phone numbers, On page 2 you can enter any additional information such as company and department names. • "Name" is the only field that may not be left empty. You can enter any combination of letters, numbers and symbols in this field •...
  • Page 127: Selecting/Finding An Entry To Be Modified Or Deleted

    Using local applications Step by Step Selecting/Finding an Entry to be Modified or Deleted Precondition: The personal directory contains entries/ names with call numbers Æ page 125. Click on the Personal tab. Personal The personal directory opens. Click on the softkey. Editor If the "Editor"...
  • Page 128 Using local applications Step by Step Mark the name you want. A scroll bar is displayed if more than six names are saved. You can browse the list by dragging the scroll bar. Enter the name you want or just the initial letters in the "Search by name"...
  • Page 129: Editing/Deleting/Changing An Entry

    Precondition: You have marked an entry/name and clicked on the "Edit" softkey Æ page 49 or Æ page 127. The name is displayed with all additional information: Edit directory entry Selected entry is: Sanders, Thomas Siemens Engineering Secretary 08912345678 Cancel Delete...
  • Page 130 Using local applications Step by Step Changing an entry Click on the softkey. Change The first page of the two-page "Change directory entry" in- put form appears. Change directory entry 1 of 2 Name Sanders, Thomas Office Default 089-012345678 Mobile 0170-701071170 Private 089-876543210...
  • Page 131 Using local applications Step by Step The following softkeys are available: Cancel the display. If you have made any changes, con- Menu firmation will be requested. The display changes to Editor-menu. Cancel the display. If you have made any changes, con- Cancel firmation will be requested.
  • Page 132: Displaying An Entry

    Using local applications Step by Step Displaying an Entry Precondition: You have marked an entry/name and clicked on the "Details" softkey Æ page 49. The first page of the two-page "Directory entry details" appears showing detailed information. Directory entry details 1 of 2 Name Sanders, Thomas...
  • Page 133: Displaying The Number Of Existing Entries

    Using local applications Step by Step Displaying the Number of Existing Entries Click on the Personal tab. Personal The personal directory opens. Click on the softkey. Editor If the "Editor" softkey does not appear, press "Cancel", "Menu" or "Exit", until the softkey is dis- played.
  • Page 134: Importing Or Exporting A Personal Directory Via Usb

    Using local applications Step by Step Importing or Exporting a Personal Directory via USB You can transfer all your personal directory entries from your PC to your optiPoint 600 office and use your optiPoint 600 office to save these entries on your PC. Preconditions: A USB connection* is active between the PC and your optiPoint 600 office and the "ENB Update Tool comfort"...
  • Page 135: Importing/Exporting The Personal Directory Via Lan

    Using local applications Step by Step Importing/Exporting the Personal Directory via LAN You can transfer all personal directory entries from a server in your LAN to your optiPoint 600 office and use your optiPoint 600 office to save these entries on the LAN server.
  • Page 136 Using local applications Step by Step Settings for data transfer via LAN Incorrect settings for the transfer of data via LAN will cause problems when importing and export- ing personal directory data Æ page 134! Click on the Service tab. Service Click on the menu item "Personal Options"...
  • Page 137: Changing Captions

    Using local applications Step by Step Changing Captions You can change the captions such as "Name" or "Mobile" that designate the details of a directory entry Æ page 132. Click on the Service tab. Service Click on the menu item "Personal Options" or enter the code.
  • Page 138 Using local applications Step by Step The following softkeys are available: Cancel the display. If you have made any changes, con- Cancel firmation will be requested. The display changes to the "Personal Directory Options" menu. Save changes to data (page 1 and 2 of the form). This Save softkey is only available if changes have actually been made.
  • Page 139: Corporate Directory

    Using local applications Step by Step Corporate Directory The "Corporate" application’s start display features a search mask which provides a simple and user-friendly means of finding and directly dialing entries in your cor- porate directory (fast search Æ page 51). Requirements: You can access a corporate directory via LAN: the dialing rules are entered correctly Æ...
  • Page 140: Advanced Search

    Using local applications Step by Step Advanced Search In comparison to the fast search Æ page 51 the ad- vanced search provides options for searching on the ba- sis of additional corporate directory fields (max. 5). Click on the Corporate tab. Corporate The corporate directory opens.
  • Page 141 Using local applications Step by Step The following softkeys are available: Cancel the display. Cancel The display changes to fast search Æ page 139. Delete the texts in the input fields (apart from the de- Delete fault entries " * "). Start the advanced search Æ...
  • Page 142 Using local applications Step by Step Displaying results "Searching" appears in the top right of the display when the search is running. The search can be interrupted at any time with "Cancel". An appropriate message is displayed in the event of problems with the search or if the search did not produce any hits.
  • Page 143 Using local applications Step by Step Displaying an entry Precondition: You have marked an entry/name and clicked on the "Details" softkey Æ page 49 or Æ page 143. The first page of the two-page "Corporate directory" ap- pears showing detailed information. Corporate directory 1 of 2 Name...
  • Page 144: Wap Browser

    Using local applications Step by Step WAP Browser The "Web access" application provides access to infor- mation on the corporate intranet. Requirements: You can access corporate WAP via LAN. If you have any questions regarding availability, please contact the responsible exoerts. The WAP browser can be password-protected on your optiPoint 600 office.
  • Page 145 Using local applications Step by Step Apart from the default softkey ("Options"), the softkeys change depending on the contents of the WAP pages programmed. To display options Æ page 145. Options WAP browser Options menu The following functions can be performed on every WAP page via the WAP browser’s Options menu (ex- ample): Back...
  • Page 146: Local Settings

    Using local applications Step by Step Local Settings Besides options for personal directory settings (Æ page 133 onwards), the "Service" application fea- tures options for making optiPoint 600 office-specific settings. For other telephone settings, please see Æ page 59. Adjusting the Display Contrast You can adjust the display contrast to any of nine levels to suit your individual lighting conditions.
  • Page 147: Calibrating The Touchscreen

    Using local applications Step by Step Calibrating the Touchscreen By calibrating the touchscreen of your optiPoint 600 office you can customize the dimension- ing and alignment between your input and the image on the display. This helps to eliminate problems in opera- tion such as those caused by parallax.
  • Page 148: Selecting Your Operating Language

    Using local applications Step by Step Selecting your Operating Language You can change the language of the menus and text out- put in local applications. The following languages can be selected (language group A): • English US • German • French •...
  • Page 149: Selecting A Language For The External Keyboard

    Using local applications Step by Step Selecting a Language for the External Keyboard Your optiPoint 600 office tries to automatically detect the language type used by the external keyboard con- nected via USB Æ page 123. If this is not possible, you can set the keyboard language manually.
  • Page 150: Setting A Password For Personal Options

    Using local applications Step by Step Setting a Password for Personal Options You can change or delete the default password for ac- cessing the "Personal Options" areas and the directory editor. If a password is not set, password-protection is not en- abled for these areas.
  • Page 151: Setting Web Access Parameters

    Using local applications Step by Step Setting Web Access Parameters If WAP server access is password-protected, you must enter the access data here. Click on the Service tab. Service Click on the menu item "Personal Options" or enter the code. if necessary Enter a password (default password: 123456) and click "OK".
  • Page 152: Setting Dialing Rules

    Using local applications Step by Step Setting Dialing Rules The station numbers in your corporate directory Æ page 139 are available in the internationally-standard- ized canonical format. In order for optiPoint 600 office to be able to dial these numbers correctly, the dialing rules (conversion information) must be defined.
  • Page 153: Labeling, Documentation And Accessories

    Special labeling sheets, that can be ordered, are available with the cor- responding labeling strips for this procedure. Labeling sheets can be ordered by the article number from Siemens' Sales Organization or via the following internet address: http://www.click4business-supplies.de Article number-labeling sheets:...
  • Page 154: Attaching A Station Number Label

    CD-ROM (ask your service personnel) in HTML and PDF format. The CD-ROM or a printout of this user manual can be ordered via the arti- cle number from Siemens' Sales Organization at the following Internet ad- dress. http://www.click4business-supplies.de...
  • Page 155: Use Of Computer-Aided Telephone Applications

    A PC can be connected via the built-in USB interface on the system tele- phone and a USB cable. The "CallBridge TU" TAPI driver software, available from Siemens, enables use of numerous market telephone applications on your PC. The USB-adapted TAPI driver software can be downloaded from the Internet at no charge.
  • Page 156: Advice For Users

    Advice for users Advice for users Care of the telephone • Use either a damp cloth or an antistatic cloth to clean the telephone. Never use a dry cloth! • If the telephone needs to be cleaned thoroughly, use a neutral, diluted, surface-active cleaning agent.
  • Page 157: Dealing With Error Messages On The Display

    Advice for users Step by Step Dealing with error messages on the display Possible cause: Time exceeded Maximum input time exceeded. Handset not replaced. Possible response: Enter digits more quickly; avoid lengthy pauses be- tween keystrokes. Possible cause: Please try later System is overloaded, no lines free, queue is full.
  • Page 158: Restart The Telephone

    Advice for users Step by Step Not authorized Possible cause: Not allowed a) Attempt to use a barred function. b) PIN entered incorrectly. Possible response: a) Contact your service personnel for authorization to activate this function. b) Enter the PIN correctly. Possible cause: Not available Number not entered completely, star or pound key not...
  • Page 159: Index

    Index Index Deactivating ..........89 Deputy (secretary’s office) ..... 119 dialing from the corporate directory ....51 Acoustic adapter ........154 from the personal directory ....49 Active speaker box ........155 Dialing rules ..........152 Add-on conference ......32, 103 Direct call .............
  • Page 160 Index lamp statuses ......... 98 primary line ..........97 Fax messages ..........23 secondary line ......... 97 Fixed call forwarding ......70, 107 Local application ......... 17 Forwarding calls ......... 70 for lines ..........106 Function key ..........15 default assignments ......
  • Page 161 Index Telephony dialog ........16 Timed reminders ........67 Saved number redial ......... 48 Tone dialing ..........30 Second call ........22, 31, 118 touchscreen Second handset ........155 calibrating ..........147 Second telephone (executive) ....117 Transferring a call ........
  • Page 163: Important Functions At A Glance

    Important functions at a glance Important functions at a glance Making a call: Either: + when the other party answers or speakerphone. Saved number redial: Save: Either: The connection has been made. Saved no. redial Or: Any number: program/service Saved no. redial New entry? Save? Redial:...
  • Page 164 Important functions at a glance Setting up a conference call: First call + Start conference? Conference? Add on to conference? Saving/activating variable call forwarding: (destination) + Variable call forw.? Save? Checking call list: program/service Destinations? Call log? Incoming calls? Outgoing calls? Ending: program/service Dialing displayed call:...
  • Page 165: Maximum Service Menu Functions Available

    Maximum Service Menu functions available (HiPath 4000) Maximum Service Menu functions available (HiPath 4000) á ! ã Press the "Service Menu" key. Use in order to select functions. Or use the service codes, e.g. 2 1 for "second call on/off". 1 Destinations 1 Call forwarding 1 Station variable forwarding...
  • Page 166: Maximum Service Menu Functions Available

    Maximum Service Menu functions available (Hicom 300 E/H) Maximum Service Menu functions available (Hicom 300 E/H) á ! ã Press the "Service Menu" key. Use to select functions. Or use the service codes, for example, 2 1 for "waiting call on/off". 1 Destinations 1 Saving variable call forwarding 2 Saving fixed call forwarding...
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