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BELGACOM Forum phone 320 User Manual

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Forum Phone 320 User Guide

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Summary of Contents for BELGACOM Forum phone 320

  • Page 1 Forum Phone 320 User Guide...

  • Page 2: Table Of Contents

    Held Call List....................8 Abandoning a call on Hold ................9 Transferring a Call..................9 Parking a Call....................9 To retrieve the call from another Forum Phone 320........10 Paging......................10 To Pick Up a Call Ringing at another Extension ..........11 Conference Calls ..................12 To Divert Incoming Calls ................13 Do Not Disturb (DND)...................16...

  • Page 3: Answering A Call

    Simply using the context sensitive navigation keys and following the prompts shown on the display can access most of the features of the Forum Phone 320. This section of the guide howeve r provides more detailed instructions on how to operate the System Phone.
  • Page 4 Speaker or key. <Endcall> To make an external call from the Forum Phone 320 1 1 : 2 5 S a t 0 7 / 1 2 / 0 2...
  • Page 5 To make a call using Last Number Redial The Forum Phone 320 can store details of up to the last ten external numbers dialled from the extension. Using the Redial Last Number feature allows the user to select a number from the list to redial.
  • Page 6 The numbers are programmed by the system administrator through Browser Based Programming System Settings, System Maintenance programming mode or the administration Forum Phone 320 (Extension 11). These entries are accessible from any of the extensions connected to the system.

  • Page 7: To Make A Call From The Extension List

    To make a call from the Extension List When the Extension List is selected, a list of M I C H A E L available extensions will be displayed. G A R Y E x t n Any names assigned to the extensions will be S e l e c t B a c k á...

  • Page 8: To Toggle Between Held Calls

    To toggle between held calls • Place existing call on hold • Make a second call, e.g. an internal E x t n call to extension 18 0 0 : 0 0 : 5 2 E x t n H o l d Once connected, this call can also be put into O p t i o n s E n d c a l l...

  • Page 9: Abandoning A Call On Hold

    Replace handset • The held call is now transferred TRANSFER Key: If the Forum Phone 320 has a TRANSFER key, pressing this key instead of replacing the handset can transfer the call. Parking a Call A call can be parked and retrieved at another extension.

  • Page 10: To Retrieve The Call From Another Forum Phone 320

    C a n c e l ↑ ↑ ↓ ↓ PARK Key: If the Forum Phone 320 has a PARK key programmed, calls can be parked and unparked by pressing the key. The LED will light up to indicate that there is a call parked at the user’s extension.

  • Page 11: To Pick Up A Call Ringing At Another Extension

    E n d c a l l á á â â PAGE Key: If the Forum Phone 320 has a PAGE key programmed, pressing this key once will take the display directly to the paging options screen. Pressing the PAGE key twice in quick succession also enables/disables the Receive Page Calls feature.

  • Page 12: Conference Calls

    PICK-UP Key: If the Forum Phone 320 has a Pick-Up key programmed, a call can be picked up by pressing this key. If more than one extension is ringing, the list of ringing extensions will appear on the display. Conference Calls A conference is a call in which there are three parties connected together at the same time.

  • Page 13: To Divert Incoming Calls

    Hold To Divert Incoming Calls Incoming calls to a Forum Phone 320 can be diverted at various stages in the call and to various destinations as shown below - Type Of Divert...
  • Page 14 1 1 : 2 5 F r i 0 7 / 1 2 / 0 1 The Forum Phone 320 will show that E x t e n s i o n call diversion is set to Voice Mail. D i v e r t - > V o i c e...
  • Page 15 C a l l s • Press the <Menu> key when the D i v e r t A n s w e r Forum Phone 320 is idle D i v e r t B u s y • Select Call Diversion...

  • Page 16: Do Not Disturb (Dnd)

    Select the Disabled setting • Do Not Disturb (DND) When DND is set, all calls arriving at the Forum Phone 320 will receive Busy tone. The exceptions to this are calls from extensions that have DND Override set in system programming.

  • Page 17: List Of Calls

    The system maintains a list of the last 10 missed calls, 10 dialled calls and 10 received calls, for each extension equipped with a Forum Phone 320. If more than 10 calls are missed, dialled or received, the earliest entry for each will be overwritten.
  • Page 18 E n t e r N a m e Selecting the Delete option will automatically delete the entry and return the user to the Missed Call List A c c e p t B a c k menu. Note: If there are no more entries, the 6 9 6 6 7 7 7 1 3 S t o r e d display will show No Entries Found.

  • Page 19: Call Back

    Intrusion If when calling another extension busy tone is heard, a Forum Phone 320 user can intrude on the busy extension. Alert tones will be given to indicate that another extension is about to intrude. The ability for an extension to intrude has to be enabled in system programming by the installer or system administrator.

  • Page 20: Day / Night Changeover

    INTRUDE Key: If the Forum Phone 320 has an INTRUDE key programmed, pressing this key once while hearing busy tone while calling another extension will let you intrude on the call. Day / Night Changeover The system can be programmed so that incoming calls ring different extensions or groups of extensions at different times of the day, e.g.

  • Page 21: Roaming Pin

    P i n : 0 1 0 0 A c c e p t D e l e t e The Forum Phone 320 will return to idle and the display will show the Roaming User number. 1 1 : 2 5...

  • Page 22: Programming The Personal Address Book

    This feature allows up to 50 commonly used numbers to be stored in the Personal Address Book for the Forum Phone 320. These numbers can be called directly either by dialling a short code or by using the Phone book option on the Forum Phone 320.
  • Page 23 Advanced Options Usually, it is only necessary to program the number and name for the Phonebook entry but the system also allows the user to select − The line group that the system will access when dialling the number (External Option) −...

  • Page 24: Programming The Common Address Book

    Function Key Option: To store the entry under a programmable key There are 16 programmable keys. N o n e √ √ • Use the á á â â keys to scroll to the F u n c t i o n K e y required key F u n c t i o n...
  • Page 25 To Enter, Modify or Delete an entry N e w E n t r y To create a new entry - M o d i E n t r y D e l e t e E n t r y Common Address Book Options will be displayed.

  • Page 26: Door Phone

    Note: It is not possible to put the call on hold. While the door is being opened, the call can be cleared and the Forum Phone 320 will Notes: If the call is not answered within 30 seconds, the call is cleared and the extensions stop ringing.

  • Page 27: Dialling Code Table

    Dialling Code Table The Forum Phone 320 can also access the system features using the dialling codes listed below. Note: In the table below - x = extension number ii = index code g = extension group t = telephone number...
  • Page 28 **<ii>*<t># Program entries in Personal Address Book #<ii># Clear entry in Personal Address Book *07*<m># Manual Day/Night Switch *30# CLI Restriction *31# CLI Presentation Program PIN Code *70** PIN*PIN # *70*OLD*NEW*NEW# Change PIN code Clear PIN Code *70* PIN # *68* RA * RP # Activate Roaming PIN #68#...

  • Page 29: Forum Phone 320 Programming Guide

    User programming allows Forum Phone 320 users to tailor the features and settings of the Forum Phone 320 to suit their own ways of working. The following options can be accessed and changed by pressing the <Menus> key when the...

  • Page 30: Phone Settings

    To enter the Phone Settings Menu, while the 1 1 : 2 5 F r i 0 7 / 1 2 / 0 1 Forum Phone 320 is idle - E x t e n s i o n • Press the <Menus> key •...
  • Page 31 To set the new volume level - • Press the <Select> key Replace the handset when prompted by the display. The volume is adjusted in steps of 5%. Speaker Volume Each step is represented by a character position on the second line of the display S p e a k e r V o l u m e 5 0 %...

  • Page 32: Display Contrast

    Display Contrast The contrast is adjusted in steps of 5%. L C D C o n t r a s t 7 5 % Each step is represented by a character position on the second line of the display and the % setting is shown in the top ↑...
  • Page 33 Define Function Keys There are 16 function keys on the Forum Phone 320 situated to the right of the handset. These can be programmed with any of the functions listed below − Redial Last Number − Call Filtering * EXT 11 EXT 12 −...

  • Page 34: Phone Software

    P a g e C a l l √ √ E n a b l e d If enabled, the Forum Phone 320 will receive D i s a b l e d page calls from other extensions. ↑ ↑ ↓ ↓...

  • Page 35: Show Number

    Show Number The Forum Phone 320 user can select whether or not the Calling Line Identification (CLI) information (line number) is sent to line when an outgoing call is made. To enable/disable CLI, select the Show Number option from the Phone Settings...
  • Page 36 If the old password was incorrect, the display I n v a l i d P i n C o d e will show that the PIN code is invalid. B a c k If the new PIN code and the verification PIN code were different the screen will show that an error has been made.
  • Page 37 Software revision 54.323 (BE) DM Number DM-869 Date June 2004 Doc Ref: DM-869 Rev: 1...

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