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Troubleshooting
Unable to connect a computer running
Windows
Vista
to the Mobile Hotspot
®
®
Microsoft has a known issue whereby computers running Windows Vista cannot obtain
an IP address from certain routers. More information and a fix are available at
http://
support.microsoft.com/kb/928233
or go to the Microsoft support Web site and
search for knowledge base article 928233.
Reset the Mobile Hotspot
You can reset the Mobile hotspot to the factory setting on the device or on the
homepage. This is useful if you have lost your Wi-Fi Passphrase.
To reset the mobile hotspot on the device:
1. Press and hold the WPS button and Power key for 5 seconds.
Note:
If the mobile hotspot is connected to a power source, do not disconnect until the reset and
reboot is complete (i.e. if it is battery-powered, do not remove the battery; if it is connected to a
USB port or wall socket when you start the reset, do not disconnect it from the USB port or wall
socket).
Power key
WPS button
2. Reconnect Wi-Fi devices.
To reset the mobile hotspot on the homepage:
1. On the homepage, click the About Your Mobile Hotspot icon (
).
2. Click Reset Device to Factory Defaults.
Rev 1 Sep.13
61
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