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Summary of Contents for NETGEAR AC785-100EUS
- Page 1 NETGEAR MARQUE: HOTSPOT AC785-100EUS REFERENCE: 4125401 CODIC: NOTICE...
- Page 2 AirCard 785 Mobile Hotspot Us e r Manual August 2015 202-11484-02 350 East Plumeria Drive San Jose, CA 95134...
- Page 3 Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
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Page 4: Table Of Contents
Hotspot Web Page........... 18 NETGEAR AirCard App for Smartphones and Tablets..... . 18 Security Credentials . - Page 5 AirCard 785 Mobile Hotspot SIM Not Installed..........43 SIM Error —...
- Page 6 AirCard 785 Mobile Hotspot How do I find a device’s MAC address? ....... 63 What do I do if the WiFi network name doesn’t appear in the list of networks? .
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Page 7: Chapter 1 Get Started
Internet. The chapter covers the following topics: • Know Your Hotspot • Important Account Information • Set Up and Connect to the Internet • Manage Your Hotspot and Settings • Hotspot Web Page • NETGEAR AirCard App for Smartphones and Tablets • Security Credentials... -
Page 8: Know Your Hotspot
AirCard 785 Mobile Hotspot Know Your Hotspot Your hotspot enables you to create a WiFi access point in any location with cellular network coverage. Use a WiFi access point to connect your laptop and other WiFi-capable devices to your service provider’s mobile broadband network and connect to the Internet. Status LED Antenna connector Micro USB port... -
Page 9: Power And Navigation Buttons
AirCard 785 Mobile Hotspot Navigation button Power button Figure 2. Hotspot hardware features Power and Navigation Buttons Use either the Power or Navigation buttons to wake the LCD screen and to power the hotspot on and off. Table 1. Power button usage Desired Result Action Turn on hotspot. -
Page 10: Status Led
AirCard 785 Mobile Hotspot Status LED The status LED indicates the hotspot’s connection status. Table 2. LED indicator patterns Color LED pattern What the pattern means Blue Slow blink The data connection is ready for use. WiFi is on, WWAN is (every five seconds) connected, and WiFi devices are available. -
Page 11: Accessories
AirCard 785 Mobile Hotspot Table 3. LCD screen elements Icon Description 1 bar . The hotspot signal is weak. 5 bars . The hotspot signal is strong. Your service provider’s network is available. Note: Icon varies by service provider coverage. Blue and white. -
Page 12: Power Sources
Make sure you get a data-enabled SIM: • Some phone SIMs work, but not all. NETGEAR recommends that you use a hotspot or tablet SIM. Phone SIMs and hotspot and tablet SIMs look the same, but work differently on the network. -
Page 13: Install The Micro-Sim Card
AirCard 785 Mobile Hotspot Install the micro-SIM Card To install the micro-SIM card: Remove the back cover by lifting at the notch on either corner of the hotspot. Remove the battery. Insert the micro SIM card. Replace the battery. Ensure that the gold contacts on the battery line up with the gold contacts on the hotspot. - Page 14 AirCard 785 Mobile Hotspot Insert the battery as shown, ensuring that the gold contacts on the battery line up with the gold contacts on the hotspot. Battery Gold contacts Replace the back cover. Note: The battery comes partially charged and ready to use. When the battery needs recharging, follow the instructions in Recharge the Battery...
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Page 15: Connect To The Hotspot
To personalize the hotspot and change advanced settings, use a WiFi-enabled device to connect to the hotspot and then use a browser to display the hotspot web page (http://netgear.aircard http://192.168.1.1). Log in as an administrator to make changes. The default administrator login password is password. Best practice is to set a more secure password. -
Page 16: Configure Your Hotspot's Access Point Name
Connect the hotspot to your computer using the USB cable. The hotspot installs the necessary driver. After the driver is installed, you can visit the hotspot web page at http://netgear.aircard http://192.168.1.1 to customize your hotspot’s advanced settings. Configure Your Hotspot’s Access Point Name The hotspot autoconfigures for most mobile service providers in Europe and southeast Asia. - Page 17 To add an APN for another network: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
- Page 18 To select which APN to use: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive.
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Page 19: Manage Your Hotspot And Settings
Change security settings and router options NETGEAR AirCard App for Smartphones and Tablets Download and use the free NETGEAR AirCard app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard. -
Page 20: Security Credentials
The default admin login password, password, is printed on a label under the battery. The admin login password must be 5–31 characters. You can change these passwords on the hotspot web page (http://netgear.aircard http://192.168.1.1). For more information, see Establish Security... -
Page 21: Chapter 2 Use Your Hotspot
Use Your Hotspot This chapter explains how to use your hotspot. The chapter covers the following topics: • Monitor Data Usage • Manage WiFi • Set Mobile Broadband Auto Connect Options • View Messages • View Alerts • Extend Battery Life •... -
Page 22: Monitor Data Usage
To configure your monthly data usage: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 23: Manage Wifi
Choose a WiFi Profile From the LCD screen, you can select from a set of basic profiles. For more detailed profile selections, visit the hotspot web page (http://netgear.aircard or http://192.168.1.1). To select a WiFi profile on the LCD screen: ... - Page 24 To select a WiFi profile or create a custom profile on the hotspot web page: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
- Page 25 AirCard 785 Mobile Hotspot In the WiFi Profiles list, select a predefined profile or select Custom Setup to choose your own options. To modify the displayed profile (even if you selected a predefined profile), use the following options: Select Enable secondary WiFi network to use both WiFi bands (2.4 GHz and •...
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Page 26: Add A Wifi Device To Your Wifi Network
AirCard 785 Mobile Hotspot Add a WiFi Device to Your WiFi Network You can connect up to 15 WiFi devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. For information about setting connections for main WiFi and guest WiFi networks, see Set the Maximum Number of Connected Devices on page 27. - Page 27 To add a WPS-enabled WiFi device from the hotspot web page: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
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Page 28: Set The Maximum Number Of Connected Devices
To set the number of devices that can connect to each WiFi network: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. -
Page 29: View Or Block Connected Users
To view connected devices: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. - Page 30 To view a list of blocked devices: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
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Page 31: Set Mobile Broadband Auto Connect Options
To set auto connect options: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 32: View Messages
To view SMS messages: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 33: View Alerts
To view alerts: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 34: Extend Battery Life
To adjust WiFi setttings to optimize battery life: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. -
Page 35: Adjust Display Settings To Increase Battery Life
AirCard 785 Mobile Hotspot The default password is password. The password is case-sensitive. Select Wi-Fi > Options. Adjust any of these settings in the WiFi Options supported section: • WiFi Info on Home: Show displays the WiFi network name and password on the LCD screen. Hide does not display the WiFi network name and password on the LCD screen. - Page 36 To adjust display settings to increase battery life: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
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Page 37: Recharge The Battery
AirCard 785 Mobile Hotspot Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. Recharging from a wall socket is faster than recharging from a USB port. To recharge the battery from a wall socket: ... -
Page 38: Establish Security
To change network names and passwords: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 39: Change Hotspot Web Page Login Settings
To change the login settings for the hotspot web page: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. -
Page 40: Change Device Encryption Security Settings
To change the type of security used for main and secondary or guest WiFi: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. -
Page 41: View Details About Your Hotspot
To view details about your hotspot: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 42: Update Your Hotspot Software And Firmware
To update the software after receiving an alert: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. - Page 43 To update software manually without receiving an alert: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
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Page 44: Alerts
Contact your network provider for the PIN to unlock the micro SIM card. Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. -
Page 45: Temperature-Related Alerts
AirCard 785 Mobile Hotspot Click the Sign In button. Enter the MEP code when prompted. The SIM is unlocked. Temperature-Related Alerts The hotspot is designed to work over a wide temperature range. (For information, see Environmental Specifications on page 67.) The hotspot shuts down automatically if it goes out of the supported temperature range. -
Page 46: Chapter 3 Advanced Settings
Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as WiFi settings, WAN settings, router settings. The chapter covers the following topics: • Back Up and Restore Hotspot Settings • Manage WiFi Network Options •... -
Page 47: Back Up And Restore Hotspot Settings
To back up hotspot settings: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 48: Manage Wifi Network Options
To set the WiFi network options: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. - Page 49 AirCard 785 Mobile Hotspot Click the Sign In button. Select Wi-Fi > Options. Set the WiFi options: • Channel. The WiFi channel being used. Best practice is to set the channel to Auto. The hotspot chooses the channel that provides the least interference. •...
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Page 50: Enable Sim Security
To enable SIM security: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 51: Configure Mobile Broadband
To view network information: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 52: Enable Port Filtering
To enable port filtering: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 53: Enable Ip Pass-Through Mode
To enable IP pass-through mode: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 54: Enable Vpn Pass-Through
(passthrough). To enable VPN pass-through: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. Advanced Settings... -
Page 55: Enable Dmz
AirCard 785 Mobile Hotspot The default password is password. The password is case-sensitive. Click the Sign In button. Select Settings > Router > Basic. In the LAN section, click the VPN Passthrough Mode Enabled radio button. The Submit button displays after you make a selection. Click the Submit button. - Page 56 AirCard 785 Mobile Hotspot Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. Click the Sign In button. Select Settings > Router > Basic.
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Page 57: Set Lan Options
To set the hotspot’s LAN options: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 58: Chapter 4 Frequently Asked Questions
Frequently Asked Questions This chapter provides answers to possible questions about your hotspot. • Questions About Connecting and Disconnecting Devices and Accessing the Internet • Questions About the Hotspot Battery • Questions About the Hotspot Web Page • General Questions... -
Page 59: Questions About Connecting And Disconnecting Devices And Accessing
• Check to see if you can access www.netgear.com. If you can access www.netgear.com but you cannot access other non-NETGEAR websites, you might need to top up or recharge your pre-paid SIM card. How do I disconnect from the mobile broadband network? To disconnect from the network: ... -
Page 60: Web Page
VPN? If you are using your hotspot while connected to a VPN, you might not be able to access the hotspot web page using http://netgear.aircard. To directly access the hotspot web page hosted on the device, enter the address http://192.168.1.1 in your browser. -
Page 61: Why Can't My Hotspot Connect To A Computer Running Windows Vista
To check the default connection profile settings: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the hotspot password. The default password is password. The password is case-sensitive. -
Page 62: Why Isn't My Battery Charging
To view the hotspot web page: Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. -
Page 63: General Questions
AirCard 785 Mobile Hotspot General Questions Review these general questions the hotspot. Why is the signal indicator always low? If reception for your hotspot is poor, try moving the hotspot to a location with a clear view of the sky (for example, near a window). Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other hotspot WiFi devices. -
Page 64: How Do I Find A Device's Mac Address
AirCard 785 Mobile Hotspot The IP address might be listed under IPv4 Address or something similar. To find the IP address on a Windows 8 device: In the Charms bar, click the Search icon. Select Command Prompt. At the command prompt, enter ipconfig and press the Enter key. Write down the IP address for the entry that relates to the WiFi network connection. -
Page 65: What Do I Do If The Wifi Network Name Doesn't Appear In The List Of Networks
AirCard 785 Mobile Hotspot To find the MAC address on a Windows 8 device: In the Charms bar, select the Search icon. Select Command Prompt. At the command prompt, enter ipconfig /all and press Enter. Write down the physical address for the entry that relates to the WiFi network connection. It appears as a series of numbers and letters. -
Page 66: Where Can I Find More Information
• The Quick Start Guide that came with your hotspot. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your hotspot from the list of products to do the following: Update the firmware on your device (if an update is available) View a tutorial •... -
Page 67: Appendix A Specifications
Specifications This appendix covers the following topics: • Mechanical Specifications • Environmental Specifications • Supported RF Bands... -
Page 68: Mechanical Specifications
AirCard 785 Mobile Hotspot Mechanical Specifications Table 4. Physical dimensions Parameter Dimension Weight 127 g (4.5 oz) Length 109.9 mm (4.33 in.) Width 68.9 mm (2.7 in.) Thickness 14.6 mm (.57 in.) Environmental Specifications Table 5. Recommended operating and storage temperatures Environment Temperature Operating temperature... -
Page 69: Appendix B Tips And Safety Guidelines For Lithium-Ion Batteries
Tips and Safety Guidelines for Lithium-Ion Batteries Battery Tips • Charge batteries in a room-temperature environment, which is generally between 68° F and 79° F (20° C and 26° C). Charging may be temporarily disabled if the battery temperature exceeds 113° F (60° C). •... -
Page 70: Appropriate Batteries And Chargers
Appropriate Batteries and Chargers • Use only approved batteries in the device. Only purchase products and accessories recommended by NETGEAR or your carrier. Use of unapproved batteries, products, or accessories will void your warranty. • Do not use incompatible batteries and chargers. Some websites and second-hand dealers, not associated with reputable manufacturers and carriers, may sell incompatible or even counterfeit batteries and chargers.