Why Can't My Hotspot Connect To A Computer Running Windows Vista; What Do I Do If My Hotspot Doesn't Connect To My Service Provider's Network?60; Questions About The Hotspot Battery - NETGEAR AirCard 785 User Manual

Why can't my hotspot connect to a computer running Windows
Vista?
A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233
knowledge base article 928233.
What do I do if my hotspot doesn't connect to my service
provider's network?
If your hotspot does not connect to your service provider's mobile broadband network, try the
following suggestions:
• Make sure that you got the correct micro-SIM card and APN for your hotspot. For more
information, see
• Make sure that your micro SIM account is active. To check micro SIM status and activate
the account, visit
• If you use a prepaid or pay-as-you-go micro SIM card, make sure that a positive balance
is listed for the account.
• You might need to add an APN to your hotspot. For more information, see
Hotspot's Access Point Name
• If your hotspot still does not connect, you might need to create or update the default
connection profile.
To check the default connection profile settings:

1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter http://netgear.aircard or http://192.168.1.1.
A login screen displays.
3. Enter the hotspot password.
The default password is password. The password is case-sensitive.
4. Select Settings > Network > APN.
The APN screen displays.
5. Review ISP settings.

Questions About the Hotspot Battery

Review these questions if you have questions about your hotspot battery.
AirCard 785 Mobile Hotspot
or visit the Microsoft support website and search for
Important Account Information
http://netgear.aircard.com.
on page 15.
Frequently Asked Questions
on page 11.
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