NETGEAR AirCard 790S User Manual
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NETGEAR AirCard 790S User Manual

Zain mobile hotspot
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Zain Mobile Hotspot
AirCard 790S
Us e r Manual
January 2015
202-11498-01
350 East Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR AirCard 790S

  • Page 1 Zain Mobile Hotspot AirCard 790S Us e r Manual January 2015 202-11498-01 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

  • Page 3: Table Of Contents

    Tethered Mode ........... 16 NETGEAR AirCard App for Smartphones and Tablets ....18 Hotspot Web Page .
  • Page 4 Zain Mobile Hotspot Manage Hotspot Security ..........60 Change Network Names and Passwords .
  • Page 5 Zain Mobile Hotspot or the hotspot web page ..........98 Your device cannot access the hotspot web page when connected to a VPN .

  • Page 6: Chapter 1 Get Started

    Note: Firmware updates with new features and bug fixes are available at downloadcenter.netgear.com. Some products regularly check the site and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product do not match what is described in this manual, you might need to update your firmware.

  • Page 7: Know Your Device

    You can manage your device and change settings using the following features: • The device’s touchscreen. See Touchscreen on page 8. • The hotspot web page. See Hotspot Web Page on page 18. • A mobile app. See NETGEAR AirCard App for Smartphones and Tablets on page 18. Get Started...

  • Page 8: Power Key

    Zain Mobile Hotspot Power Key Use the Power key to wake the hotspot and to power the device on and off. Table 1. Power key usage Desired Result Action Turn on hotspot. Press and hold the Power key for three seconds. Turn off hotspot.

  • Page 9: Touchscreen Elements

    Zain Mobile Hotspot Touchscreen Elements You can use the touchscreen icons and other screen elements to view the hotspot’s status, configure Wi-Fi band settings, view data usage details, and view system alerts Battery icon Network icon Traffic Signal strength Wi-Fi network name and password Home button Data usage...
  • Page 10 Zain Mobile Hotspot Table 3. Touchscreen icons (continued) Icon Indicates Network indicator. These icons show the type of cellular network: • 4G. An LTE network is available. • H+. DC-HSPA+, HSPA+ networks are available. • H . HSPA/HSDPA and dual-carrier networks are available. •...

  • Page 11: Accessories

    For more information, see Jump Boost Another Device page 12. You can purchase a charging cradle separately. For more information, visit www.netgear.com/zainkwaccessories. Power Sources Your hotspot can receive power from any of the following sources: •...

  • Page 12: Jump Boost Another Device

    Zain Mobile Hotspot Jump Boost Another Device You can give a boost to your smartphone if it is low or out of battery power by connecting it to the hotspot’s jump boost cable and starting boost from the touchscreen screen or the hotspot web page.

  • Page 13: Set Up And Connect To The Internet

    Zain Mobile Hotspot Set Up and Connect to the Internet The battery and micro SIM card are pre-installed in your hotspot. If you need to re-install these components, complete the steps in the sections listed in steps 1 and 2. ...

  • Page 14: Install The Battery

    Zain Mobile Hotspot Insert the battery as shown. Battery Gold contacts Ensure that the gold contacts on the battery line up with the gold contacts on the device. Replace the hotspot cover. Install the Battery  To install the battery: Remove the hotspot back cover by lifting at the notch on either corner of the device.

  • Page 15: Connect To The Internet

    Zain Mobile Hotspot Insert the battery as shown. Battery Gold contacts Ensure that the gold contacts on the battery line up with the gold contacts on the device. Replace the back cover. Note: The battery comes partially charged and ready to use. When the battery needs recharging, follow the instructions in Recharge the Battery...

  • Page 16: Personalize The Hotspot

    Additional Information The following topics are covered in this section: • Tethered Mode on page 16 • NETGEAR AirCard App for Smartphones and Tablets on page 18 • Hotspot Web Page on page 18 • Security Credentials on page 18 •...
  • Page 17 Zain Mobile Hotspot You can visit the hotspot web page at http://hotspot.zain http://192.168.1.1 customize your hotspot’s advanced settings.  To install drivers on a computer running Windows XP: To wake up the device, press the Power key. Tap the Home ( ) button.

  • Page 18: Netgear Aircard App For Smartphones And Tablets

    Zain Mobile Hotspot NETGEAR AirCard App for Smartphones and Tablets Download and use the complimentary NETGEAR AirCard app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard. To manage all hotspot settings, visit the hotspot web page at http://hotspot.zain...

  • Page 19: External Antennas

    Zain Mobile Hotspot hotspot touchscreen. If the screen is blank (a power-saving feature), press and quickly release the Power key. The default Wi-Fi password is printed on a label under the battery. • Guest Wi-Fi password. When the guest Wi-Fi network is enabled, guests can use this password to access the network.

  • Page 20: Chapter 2 Use Your Mobile Hotspot

    Use Your Mobile Hotspot This chapter explains how to use your hotspot. The chapter covers the following topics: • View Data Usage • Manage Wi-Fi • Set Mobile Broadband Options • View Alerts • Extend Battery Life • Manage Hotspot Security •...

  • Page 21: View Data Usage

    Zain Mobile Hotspot View Data Usage You can view an estimate of your data usage on the hotspot web page and on the hotspot touchscreen. The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session.

  • Page 22: Manage Wi-Fi

    Zain Mobile Hotspot The hotspot web page displays the data usage for the current billing cycle and for the current broadband session. Manage Wi-Fi Advanced users can set up the Wi-Fi radio of the hotspot to meet their Wi-Fi needs by customizing settings on the hotspot web page.

  • Page 23: Specify The Wi-Fi Settings

    Zain Mobile Hotspot Specify the Wi-Fi Settings From the touchscreen, you can specify a number of Wi-Fi settings. For more detailed profile selections, visit the hotspot web page (http://hotspot.zain or http://192.168.1.1). You can establish any one of the following types of networks: •...
  • Page 24 Zain Mobile Hotspot The Wi-Fi Options screen displays. To disable the Wi-Fi signal in a restricted area, tap the > button next to Wi-Fi Signal. Slide the ON button to the OFF position. Your setting is saved. To set the Wi-Fi range, tap the > button next to Wi-Fi Range. Tap the radio button for the selection that you want.
  • Page 25 Zain Mobile Hotspot To power down the Wi-Fi radio after a set period of inactivity, tap the > button next to Wi-Fi Standby. Tap the radio button for the selection that you want. Your setting is saved. Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the touchscreen screen.
  • Page 26 Zain Mobile Hotspot Select Wi-Fi > Options. In the Wi-Fi Profiles list, select a predefined profile or select Custom Setup to choose your own options. Use Your Mobile Hotspot...
  • Page 27 Zain Mobile Hotspot The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected. To modify the displayed profile (even if you selected a predefined profile), use the following options: • Secondary Wi-Fi. Select the Enable secondary Wi-Fi network check box to use a secondary Wi-Fi network.

  • Page 28: Connect To Wi-Fi From Wireless Device

    Zain Mobile Hotspot Connect to Wi-Fi from Wireless Device You can connect up to 15 wireless devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. For information about setting connections for main Wi-Fi and guest Wi-Fi networks, see Set the Maximum Number of Connected Devices on page 35.
  • Page 29 Zain Mobile Hotspot Tap the WPS button. Tap the Pair with Main Wi-Fi or Pair with Secondary Wi-Fi button. Within two minutes, press the WPS key on the wireless device you want to connect. Your mobile hotspotand the wireless device communicate and establish the connection. ...

  • Page 30: Enable Guest Wi-Fi

    Zain Mobile Hotspot Select Wi-Fi > Connect. Click the WPS button for either the main Wi-Fi or secondary Wi-Fi network (if available). Choose the WPS method you want to use: • WPS button pairing. If the device you want to connect has a WPS key, click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS key.
  • Page 31 Zain Mobile Hotspot Tap the Home ( ) button. Tap the Wi-Fi button. Tap the Guest Wi-Fi button. Slide the OFF button to the ON position. Guest Wi-Fi is enabled. Use Your Mobile Hotspot...
  • Page 32 Zain Mobile Hotspot  To enable guest Wi-Fi from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://hotspot.zain or http://192.168.1.1. A login screen displays. Enter the administrator login password. The default password is admin.

  • Page 33: Enable Dual-Band Wi-Fi

    Zain Mobile Hotspot Note: The default values are appropriate to support a guest network. Click the Submit button. Guest Wi-Fi is enabled. Enable Dual-Band Wi-Fi When all of your devices support 5 GHz Wi-Fi, use dual-band Wi-Fi for faster downloads. Dual-band Wi-Fi uses more power.
  • Page 34 Zain Mobile Hotspot  To enable dual-band Wi-Fi from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://hotspot.zain or http://192.168.1.1. A login screen displays. Enter the administrator login password. The default password is admin.

  • Page 35: Set The Maximum Number Of Connected Devices

    Zain Mobile Hotspot Set the Maximum Number of Connected Devices You can connect up to 15 wireless devices to the hotspot. These connections are shared between the hotspot’s main and secondary Wi-Fi networks.  To set the number of devices that can connect to each Wi-Fi network from the touchscreen: To wake up the device, press the Power key.
  • Page 36 Zain Mobile Hotspot The Max Wi-Fi Devices screen displays. Slide the button to specify how you want the Wi-Fi devices to be shared between each Wi-Fi network. Tap the Submit button. Your setting is saved.  To set the number of devices that can connect to each Wi-Fi network from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 37: View Or Block Connected Users

    Zain Mobile Hotspot The Wi-Fi Options screen displays. Scroll down to the bottom of the screen. From the Max Wi-Fi list, select the number of devices that are allowed to access your hotspot. Click the < button or the > button to adjust the number of connections available on each of the Wi-Fi networks (main and secondary).
  • Page 38 Zain Mobile Hotspot Tap the Home ( ) button. Tap the Wi-Fi button. Tap the Devices button.  To view the connected devices from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 39 Zain Mobile Hotspot A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home screen. If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network. ...
  • Page 40 Zain Mobile Hotspot Tap the Devices button. Tap the device that you want to block. Tap the Block Device button. Tap the Continue Block button. The device is blocked from your network.  To block a device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 41 Zain Mobile Hotspot A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home screen. Click the device name. Click the Block Device button. When prompted, click the Block Device button again.  To view a list of blocked devices from the touchscreen: To wake up the device, press the Power key.
  • Page 42 Zain Mobile Hotspot Tap the Blocked List button. Note: Devices display when Blocked List feature is set to ON.  To view a list of blocked devices from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 43 Zain Mobile Hotspot  To unblock a device from the touchscreen: To wake up the device, press the Power key. Tap the Home ( ) button. Tap the Wi-Fi button. Tap the Devices button. Tap the Blocked List button. Note: Devices display when Blocked List feature is set to ON.
  • Page 44 Zain Mobile Hotspot Tap the device that you want to unblock. Tap the Unblock button. The device has access to your network.  To unblock a device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 45: Set Mobile Broadband Options

    Zain Mobile Hotspot Set Mobile Broadband Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects. ...
  • Page 46 Zain Mobile Hotspot To set the network mode, tap the Network Mode > button. Tap the radio button for the selection that you want. Your setting is saved. Tap x to close the confirmation message window. To set the auto connection method, tap the Auto Connect > button. The Auto Connect screen displays.

  • Page 47: View Alerts

    Zain Mobile Hotspot Select Settings > Network > Preferences. Select an Auto Connect option: • Never (connect manually each use) . The mobile hotspot does not attempt to automatically connect to the mobile broadband network when powered on. To connect to the network manually, view the Mobile Broadband Disconnected alert and click the Connect button.

  • Page 48: Extend Battery Life

    Zain Mobile Hotspot  To view alerts from the touchscreen: To wake up the device, press the Power key. Tap the Home ( ) button. Tap the Alerts bar. Read each alert that displays and follow any displayed instructions. To return to the Home screen, tap the Home ( ) button. Note: Alerts remain as long as the issues that cause them are active.

  • Page 49: Adjust Wi-Fi Settings To Optimize Battery Life

    Zain Mobile Hotspot Adjust Wi-Fi Settings to Optimize Battery Life If the devices you are connecting to your Wi-Fi network are always close to your hotspot, shorten the Wi-Fi range. Set the standby timer to a shorter period to reduce the amount of time to wait when no devices are connected to either Wi-Fi network before going into standby mode (the Wi-Fi radio turns off).
  • Page 50 Zain Mobile Hotspot To disable the Wi-Fi signal when you are on a USB tether, tap the Wi-Fi Signal > button. Slide the ON button to the OFF position. Your setting is saved. Tap the x button. The WiFi Options screen displays. To set the Wi-Fi range, tap the Wi-Fi Range >...
  • Page 51 Zain Mobile Hotspot Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the touchscreen screen.  To adjust Wi-Fi setttings to optimize battery life from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 52: Adjust Display Settings To Increase Battery Life

    Zain Mobile Hotspot • USB Tethering. If you are tethering your hotspot to your device and do not want to use Wi-Fi for other devices, select the Wi-Fi stays Off radio button. The Submit button displays after you make a selection. Click the Submit button.
  • Page 53 Zain Mobile Hotspot Tap the Home ( ) button. Tap the Settings button. Tap the Display button. Tap the Display Brightness > button. Slide the button to select the display brightness that you want. Your setting is saved. Use Your Mobile Hotspot...
  • Page 54 Zain Mobile Hotspot Tap the Back ( ) button. Tap the Display Timeout > button. Tap the radio button for the selection that you want. Your setting is saved.  To adjust display settings to increase battery life from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 55: Recharge The Battery

    Zain Mobile Hotspot Select Settings > General > Device. Adjust any of these settings: • Display Brightness . Select the Dimradio button. • Timeout on AC, Timeout on USB . From the lists, select shorter time periods. The Submit button displays after you make a selection. Click the Submit button.
  • Page 56 Zain Mobile Hotspot  To recharge the battery from a wall socket: Attach one end of the micro USB cable to the connector on the right on the mobile hotspot and attach the other end to the wall charger (included). Plug the wall charger into a wall socket.

  • Page 57: Usb Tethering

    Zain Mobile Hotspot Note: The touchscreen goes into sleep mode after a set time to extend battery life. To wake up the touchscreen, press and quickly release the Power key. USB Tethering Use USB tethering to connect to the Internet from supported computers with a USB cable and charge the hotspot battery at the same time.

  • Page 58: Enable Airplane Mode

    Zain Mobile Hotspot Tap the Settings button. Tap the USB Tethering button. Slide the OFF button to the ON position. USB tethering is enabled. Enable Airplane Mode Turn on airplane mode if you want to use jump boost while on an airplane or in areas where Wi-Fi is restricted.
  • Page 59 Zain Mobile Hotspot Tap the Settings button. Tap the Airplane Mode button. Slide the OFF button to the ON position. Airplane mode is enabled.  To enable airplane mode from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 60: Manage Hotspot Security

    Zain Mobile Hotspot Click the Jump Boost button. Click the Enable Airplane Mode button. Airplane mode is enabled. Manage Hotspot Security The following topics are covered in this section: • Change Network Names and Passwords on page 61 • Change Hotspot Web Page Login Settings on page 64 •...

  • Page 61: Change Network Names And Passwords

    Zain Mobile Hotspot You can also block undesired hotspot users. For more information, see View or Block Connected Users on page 37. Note: When you change the Wi-Fi settings, the hotspot resets. Any devices connected to the hotspot are disconnected when the hotspot resets. Change Network Names and Passwords The main and guest Wi-Fi network names identify your Wi-Fi networks and are visible to other Wi-Fi-enabled devices.
  • Page 62 Zain Mobile Hotspot To change the network name and password of the main Wi-Fi, tap the Main Wi-Fi button. To change the network name and password of the guest Wi-Fi, tap the Guest Wi-Fi button. To change the Wi-Fi name, tap the Edit button that is next to Wi-Fi name. A warning message displays.
  • Page 63 Zain Mobile Hotspot For guest Wi-Fi, to change the password each time you enable guest Wi-Fi, select the New password each session check box. When this option is selected, the password entered in step 12 remains only for the current session. Your setting is saved.

  • Page 64: Change Hotspot Web Page Login Settings

    Zain Mobile Hotspot The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected. In the Main Wi-Fi and Secondary Wi-Fi sections, change the Wi-Fi Name and Wi-Fi Password fields as desired. To create a new guest password each time you power on the hotspot, select the Generate a new password each time I turn on the Guest Wi-Fi check box.

  • Page 65: Change Device Encryption Security Settings

    Zain Mobile Hotspot The default password is admin. The password is case-sensitive. The Home screen displays. Select Settings > General > Device. (Optional) In the Host Name field, change the host name used to access the hotspot web page. Enter a maximum of 31 characters. (Optional) In the Password field, change the password used to log in as an administrator.
  • Page 66 Zain Mobile Hotspot Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays. Select Wi-Fi > Options. The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected. In the Encryption list for main Wi-Fi or guest Wi-Fi, select a security option: •...

  • Page 67: View Details About Your Mobile Hotspot

    Zain Mobile Hotspot View Details About Your Mobile Hotspot You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity).  To view details about your device from the touchscreen: To wake up the device, press the Power key.
  • Page 68 Zain Mobile Hotspot Tap the Device Information > button.  To view details about your device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://hotspot.zain or http://192.168.1.1. A login screen displays.

  • Page 69: Update Mobile Hotspot Software And Firmware

    Zain Mobile Hotspot Click the About link. Update Mobile Hotspot Software and Firmware The hotspot checks automatically for new software or firmware updates once a week. If an update becomes available, the hotspot displays an alert. Open the alert and click the Download button.
  • Page 70 Zain Mobile Hotspot Tap the Home ( ) button. Tap the Settings button. Tap the More button. Tap the Software Updates > button.. Tap the Check for updates now button. If an update is available, tap the Start Download button. The update downloads.
  • Page 71 Zain Mobile Hotspot Tap the Update now button to install the update.  To update software from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://hotspot.zain or http://192.168.1.1. A login screen displays.

  • Page 72: Chapter 3 Advanced Settings

    Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as Wi-Fi settings, WAN settings, router settings. The chapter covers the following topics: • Back Up and Restore Hotspot Settings • Manage Wi-Fi Network Options •...

  • Page 73: Back Up And Restore Hotspot Settings

    Zain Mobile Hotspot Back Up and Restore Hotspot Settings You can back up and restore hotspot settings. Backing up and restoring is useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings.

  • Page 74: Manage Wi-Fi Network Options

    Zain Mobile Hotspot The default password is admin. The password is case-sensitive. The Home screen displays. Select Settings > General > Software and Reset. In the Restore Settings section, click the Browse button. Navigate to the location where the export.cfg file is stored. By default, hotspot setting files are saved to your Downloads folder.
  • Page 75 Zain Mobile Hotspot Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays. Select Wi-Fi > Options. Set the Wi-Fi options: • Channel. The Wi-Fi channel being used. Best practice is to set the channel to Auto. The hotspot chooses the channel that provides the least interference.

  • Page 76: Enable Sim Security

    Zain Mobile Hotspot • Broadcast Network Name. If you select the Show radio button, your Wi-Fi network name (SSID) is broadcast to everyone nearby. Select the Hide radio button if you do not want it broadcast. The Submit button displays after you make a selection. Click the Submit button.

  • Page 77: Configure Mobile Broadband

    Zain Mobile Hotspot Configure Mobile Broadband You can configure mobile broadband settings to view WAN details such as the active network, connection status, signal strength. You can also adjust these settings to establish which users and applications can access your network. View WAN Information ...

  • Page 78: Enable Port Forwarding

    Zain Mobile Hotspot Enable Port Forwarding If your computer is hosting a server, you can enable port forwarding so that other users can access the server.  To enable port forwarding: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 79: Enable Port Filtering

    Zain Mobile Hotspot Enable Port Filtering You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security.  To enable port filtering: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 80: Enable Ip Passthrough Mode

    Zain Mobile Hotspot Enable IP Passthrough Mode To turn off the hotspot router functionality and assign the network IP address directly to the attached device, enable IP passthrough. If you make this change, the attached device restarts using a different driver configuration. WARNING: If you enable this feature, Wi-Fi is disabled and you must use a USB cable to tether the device.

  • Page 81: Enable Vpn Passthrough

    Zain Mobile Hotspot Select Settings > Router > Basic. In the LAN section, select the Enabled radio button next to IP Passthrough Mode. Click the Submit button. Enable VPN PassThrough To connect to a corporate network using VPN, you must first enable VPN connections (passthrough).

  • Page 82: Configure Apn Details

    Zain Mobile Hotspot Select Settings > Router > Basic. In the LAN section, select the On radio button next to VPN Passthrough. The Submit button displays after you make a selection. Click the Submit button. Configure APN Details Your mobile hotspot comes preconfigured with the access point name (APN) for your network service provider.
  • Page 83 Zain Mobile Hotspot Select Settings > Network > APN. Click the Add button. Enter the name of the network service provider and the APN that you obtained from it. Enter the user name and password, if they are required for the wireless network. Select the network authentication mode: •...
  • Page 84 Zain Mobile Hotspot  To select the APN to use: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://hotspot.zain or http://192.168.1.1. A login screen displays. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays.

  • Page 85: Enable Dmz

    Zain Mobile Hotspot Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address.

  • Page 86: Set Lan Options

    Zain Mobile Hotspot If the hotspot is tethered using a USB cable, this address is 192.168.1.4. If the hotspot is connected using Wi-Fi, the first Wi-Fi client’s IP address is usually 192.168.1.74. The Submit button displays after you make a selection. Click the Submit button.
  • Page 87 Zain Mobile Hotspot The DNS mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider. The Submit button displays after you make a selection. Click the Submit button. Advanced Settings...

  • Page 88: Chapter 4 Frequently Asked Questions

    Frequently Asked Questions This chapter provides answers to questions you might have about your hotspot. (Also see Chapter 5, Troubleshooting.) The chapter covers the following topics: • Why can’t I connect a device to the hotspot? • Why can’t I access the Internet? •...

  • Page 89: Why Can't I Connect A Device To The Hotspot

    Zain Mobile Hotspot Why can’t I connect a device to the hotspot? If you are experiencing problems connecting to the hotspot, try the following suggestions: • Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on.

  • Page 90: Why Is The Download Or Upload Speed Slow

    Zain Mobile Hotspot Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other hotspot Wi-Fi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).
  • Page 91 Zain Mobile Hotspot Tap the Home ( ) button. Tap the Settings button. Tap the More button. Tap Factory Reset > button. Frequently Asked Questions...

  • Page 92: How Do I Disconnect From The Mobile Broadband Network

    Zain Mobile Hotspot Tap the Yes button. Tap the Begin Reset button. A factory reset takes about one minute. After the device resets, reconnect Wi-Fi devices. How do I disconnect from the mobile broadband network?  To disconnect from the network from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 93: Why Doesn't The Connect / Disconnect Button Appear On The Hotspot Web Page

    Zain Mobile Hotspot Why doesn’t the Connect / Disconnect button appear on the hotspot web page? You can use the Connect / Disconnect button only when you are logged in as an administrator.  To log in as an administrator: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 94: How Do I Find Out How Many Users Are Connected To My Hotspot's Wi-Fi Networks

    Zain Mobile Hotspot How do I find out how many users are connected to my hotspot’s Wi-Fi networks? The number on the Wi-Fi icon on the hotspot’s touchscreen is the number of users (or devices) connected to your Wi-Fi network. A list of connected devices appears in the hotspot Connected Devices section.

  • Page 95: How Do I Find A Device's Mac Address

    Zain Mobile Hotspot The IP address is displayed in the right pane.  To find the IP address on devices running other operating systems: Refer to the user documentation for your operating system or computer. How do I find a device’s MAC address? You must know the MAC address for a device when you are doing the following: •...

  • Page 96: Where Can I Find More Information

    • The Quick Start Guide that came with your mobile hotspot. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your hotspot from the list of products to do the following:...

  • Page 97: Chapter 5 Troubleshooting

    Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot. The chapter covers the following topics: • The Wi-Fi network name does not appear in the list of networks • The No Signal icon displays on either the touchscreen or the hotspot web page •...

  • Page 98: Of Networks

    Zain Mobile Hotspot The Wi-Fi network name does not appear in the list of networks If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions: • Refresh the list of networks. • If the touchscreen is dark, the Wi-Fi radio might be asleep. Press the Power key to wake the hotspot.

  • Page 99: The Hotspot Does Not Connect To Your Service

    Zain Mobile Hotspot The hotspot does not connect to your service provider’s network If your hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions: • Make sure that your micro SIM account is active. To check micro SIM status and activate the account, visit http://m.Zain.com.
  • Page 100 Zain Mobile Hotspot If you reset the hotspot, all of your customizations are lost. If you want to keep them, save them before doing the reset and restore them afterward. See Back Up and Restore Hotspot Settings on page 73. Note: When you reset the hotspot, any currently connected devices lose access and must be reconnected after the hotspot restarts.

  • Page 101: View Alerts

    Zain Mobile Hotspot Tap Factory Reset > button. Tap the Yes button. Tap the Begin Reset button. A factory reset takes about one minute. After the device resets, reconnect Wi-Fi devices. View Alerts Your mobile hotspot displays alerts to advise you of device status changes. SIM Not Installed Ensure that the micro SIM card is installed correctly.

  • Page 102: Temperature-Related Alerts

    Zain Mobile Hotspot From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://hotspot.zain or http://192.168.1.1. A login screen displays. Enter the administrator login password. The default password is admin. The password is case-sensitive. The Home screen displays.
  • Page 103 Zain Mobile Hotspot Table 4. Connection alerts (continued) Alert Description Service Option not subscribed Service Option temporarily out of order Regular deactivation QoS not accepted Network failure Reactivation required Feature not supported Semantic error in the TFT operation Syntactical error in the TFT operation Unknown PDP context PDP context without TFT already activated Semantic errors in packet filters...
  • Page 104 Zain Mobile Hotspot Table 4. Connection alerts (continued) Alert Description PDP Establish Max Timeout PDP Activate Max Timeout PDP Modify Max Timeout PDP Inactivate Max Timeout PDP Lower layer Error PDP Duplicate UE RAT Change Troubleshooting...

  • Page 105: Appendix A Specifications

    Specifications This appendix covers the following topics: • Mechanical Specifications • Environmental Specifications • Supported RF Bands...

  • Page 106: Mechanical Specifications

    Zain Mobile Hotspot Mechanical Specifications Table 5. Physical dimensions Parameter Dimension Weight 136 g (4.5 oz) Length 110 mm (4.33 in) Width 68 mm (2.7 in) Thickness 15 mm (.57 in) Environmental Specifications Table 6. Recommended operating and storage temperatures Environment Temperature Operating temperature...

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