Kenmore 970- 6986 Use & Care Manual page 41

Before You Call
•
Problem
Oven smokes excessively when broiling.
Flames inside oven or smoking from oven
vent.
Oven or cooktop control panel beeps &
displays any fault code error.
Flex Clean does not work.
Soil not completely removed after Flex
Clean.
Convection fan does not rotate.
Solutions to common problems
Solution
• Incorrect setting. Follow broiling instructions in Setting Oven Controls
section.
• Be sure oven door is opened to broil stop position when broiling.
• Meat too close to the broil element. Reposition the broil rack to provide
proper clearance between the meat & the element. Preheat the broil
element for searing.
• Meat not properly prepared. Remove excess fat from meat. Cut remaining
fatty edges to prevent curling, but do not cut into lean.
• Grease has built up on oven surfaces. Regular cleaning is necessary when
broiling frequently. Old grease or food spatters cause excessive smoking.
• Excessive spillovers in oven. For example this will happen for pie
spillovers or large amounts of grease left on the oven bottom. Wipe up
excessive spillovers before starting oven. If flames or excessive smoke
are present see Broil in Setting Oven Controls section.
• Oven control has detected a fault or error condition. Press
clear the error code. Try Bake or Broil function. If the F or E code error
repeats, remove power from appliance, wait 5 minutes and then repower
appliance and set clock with the correct time of day. Try Bake or Broil
function again. If the fault recurs, press
HOME® for assistance (See back cover).
• Oven control not set properly. Review instructions in Flex Clean section.
• Flex Clean was interrupted. Review instructions in Flex Clean section.
• Excessive spillovers on oven bottom. Remove before starting Flex Clean.
• Failure to clean soil from the oven frame, the door liner outside the oven
door gasket and the small area at the front center of the oven bottom.
These areas are not in the self-cleaning area, but get hot enough to burn
on residue. Clean these areas before the self-cleaning cycle is started.
Burned-on residue can be cleaned with a stiff nylon brush and water or a
nylon scrubber. Be careful not to damage the oven gasket.
• Oven door is open. Convection fan will turn off if oven door is opened when
Convection is active. Close oven door.
41
keypad to
to clear and call 1-800-4-MY-