Kenmore 970- 6986 Use & Care Manual page 40

Before You Call
•
Before you call for service, review the following list. It may save you time & expense. Possible solutions to these problems
are provided with the problem listed:
Problem
Poor baking results.
Appliance is not level.
Cannot move appliance easily.
Appliance must be accessible for
service.
Entire appliance does not operate.
Oven portion of appliance does not
operate.
Surface element is too hot or not hot
enough.
Surface element does not heat or does
not heat evenly.
Oven light does not work.
Solutions to common problems
Solution
• Many factors affect baking results. Make sure the proper oven rack position
is used. Center food in the oven and space pans to allow air to circulate.
Allow the oven to preheat to the set temperature before placing food in the
oven. Try adjusting the recipe's recommended temperature or baking time.
If you feel the oven is too hot or cool, see Adjusting oven temperature in
Setting Oven Controls section.
• Be sure floor is level, strong & stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the
oven rack. Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure
cabinets are square & have sufficient room for appliance clearance.
• Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can
be lifted over carpet.
• Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local
electric company for service outage information.
• Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See
back cover).
• The time of day is not set. The time of day must first be set in order to
operate the oven. See Setting clock in Setting Oven Controls section.
• Be sure the oven controls are set properly for the desired function. See
Setting Oven Controls section and review instructions for the desired cooking
function in this manual or see "Entire appliance does not operate" in this
checklist.
• Incorrect surface control setting. Adjust power level setting.
• Be sure the correct surface control is turned ON for surface element needed.
• Lightweight or warped pans used. Use only flat, evenly balanced, medium or
heavyweight cookware. Flat pans heat better than warped pans. Cookware
materials and weight of the material affect heating. Heavy & medium-
weight pans heat evenly. Because lightweight pans heat unevenly, foods may
burn easily.
• Be sure the oven light is secure in the socket. Also see Replacing oven light
in the Care & Cleaning section.
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