HP ProLiant DL580 Generation 2 Maintenance And Service Manual page 131

Troubleshooting
Table 5-7: Problems After Initial Boot
Problem Possible Reasons
ProLiant Error occurs during
Essentials fails installation.
during
installation.
CMOS is not cleared.
Server cannot Required operating system
load operating step is missed.
system.
Installation problem has
occurred.
Problem is encountered with
the hardware you have added
to the system.
Problem is encountered with
hardware added to a new
configure-to-order system
(where available).
CAUTION: The System Erase Utility causes loss of all configuration information, as
well as loss of existing data on all connected hard drives. Before performing this
operation, refer to the HP Servers Troubleshooting Guide for information on the
System Erase Utility and the associated warning.
Refer to the HP Servers Troubleshooting Guide for the following:
•
Information you need to collect when diagnosing software problems and to provide when
contacting support
•
Instructions on how to upgrade the operating system and its drivers
•
Information about available recovery options and advice on minimizing downtime
5-10
continued
Possible Solutions
Follow the error information provided. If it is
necessary to reinstall, run the System Erase
Utility. Read the Caution at the end of this
table. Refer to the instructions in the HP
Servers Troubleshooting Guide.
Run the System Erase Utility. Read the
Caution at the end of this table. Refer to the
instructions in the HP Servers Troubleshooting
Guide.
Follow these steps:
1. Note at which phase the operating system
has failed.
2. Remove any loaded operating system.
3. Refer to the operating system
documentation.
4. Install the operating system again.
Refer to the operating system documentation
and to the ProLiant Essentials Release Notes
on the ProLiant Essentials for Servers CD.
Run RBSU and check the OS Selection menu.
Refer to the documentation provided with the
hardware.
Refer to the setup and installation guide to
identify correct SCSI bus cabling configuration
for the unit.
You must complete the factory-installed
operating system software installation before
adding new hardware to the system.
Be sure you are following the instructions
provided in the Factory-Installed Operating
System Software Installation Guide.
Remove the new hardware and complete the
software installation. Then, reinstall the new
hardware.
HP ProLiant DL580 Generation 2 Server Maintenance and Service Guide