Appendix D Support Resources; Technical Support - Socket 10/100 Ethernet CF Card User Manual

Appendix D Support Resources

Technical Support

If you have trouble installing or using the 10/100 Ethernet CF Card, you
can contact Socket's technical support department for help.
IMPORTANT! To obtain technical support for your product, you must
first register your product online at www.socketcom.com/prodreg.
Once you have registered your product, you can reach Socket's technical
support department by doing either of the following:
• Submit an email inquiry through the online support system. After you
register your product, you will be presented with an option to 'submit a
problem'. Click on this option to follow the online process to submit an
email request for technical support.
This is the fastest way to obtain technical support and has the quickest
turnaround time. Registered customers who submit a question online
will receive priority service. If we are unable to resolve your support
inquiry via email, we can arrange for a technical support representative
to call you at a specific time.
• Call our technical support line at 510-744-2720 to leave a message for a
technical support representative to return your call at a specific time and
number. When you call, please leave your email address that you
registered under, a phone number and time that you can be reached at,
and a detailed description of your problem.
After you register your product, you can use the product registration
webpage to submit an email inquiry directly to a technical support
specialist for priority service, view product information, register
additional products, view a complete database of FAQs and view a
history of technical support activity for previous support issues.
22 | APPENDIX D: SUPPORT RESOURCES