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Problems, Equipment Care, Service & Guarantee
The H3D is a very sophisticated camera that relies on much information being passed
and processed to and from each modular unit to produce the correct behaviour. It is
therefore essential that reasonable care is taken in attaching, detaching and storing
the viewfinder, lenses, extension tubes, etc to ensure that the databus connections
are not damaged or soiled in any way. Also when lifting or handling the camera try to
always use the grip or strap and avoid holding the camera just by the sensor unit or
viewfinder. Warning messages are normally easily addressed and remedied but 'Error'
messages require further attention as they denote a fault, temporary or otherwise.
You should methodically investigate the situation to see for example whether the re-
cent attachment of an accessory has coincided with the appearance of an error mes-
sage. Standard procedure is to detach and re-attach the viewfinder, lens etc ensuring
that they are positioned firmly and correctly to see whether the problem disappears.
Failing that, removal of the battery grip for about ten seconds or so will reset the cam-
era's processors. Persistent error messages might well signify a more complex problem
and you are advised to contact your nearest Hasselblad Authorized Service Center for
advice. As well as the error message, a description of the camera's behaviour and an
account of what action you were trying to take when it happened could be beneficial.
Also, please remember that the Center will almost certainly want to inspect all of the
items that were involved when the error message first appeared.
In certain situations, it is possible that the camera can be affected by a discharge of
static electricity particularly if the area around the control buttons on the grip comes
into contact with a conductive cord or material that is connected to earth, directly or
indirectly (a lighting stand, for example). This might temporarily deactivate the cam-
era though it does not cause any damage. Press the red ON.OFF button on the grip
again to reactivate the camera.
If a problem does occur you are advised not to attempt any repairs yourself. Some
service operations require very sophisticated instruments to check, measure and ad-
just and there is a real danger of creating more problems than solving them if such
.
attempts are made in any other way
EQUIPMENT CARE
A Hasselblad camera is designed to withstand the rigours of professional use in most
environments. To avoid the possibility of damage however, it should be protected
from harsh conditions and in particular avoid oil fumes, steam, humid conditions and
dust.
Extremes of temperature: High temperatures can have an adverse effect equipment.
Try to avoid frequent and severe temperature changes. Be particularly careful in hu-
mid environments. Allow the equipment to acclimatize before assembly. Try to ensure
the storage conditions in such environments are as dry as possible.
Dust and grit: Take care to prevent dust and grit from getting into your equipment.
In coastal areas take measures to protect your equipment from sand and salt water
spray. Dust on the lens glass and focusing screen can be removed with a blower brush
or very soft lens brush if necessary. Smears on the lens glass should be treated with
great caution. In some cases they may be removed with a high quality lens cleaning
solution on a tissue but be careful not to scratch the lens or touch any of the glass
surfaces with your fingers. If in any doubt, do not attempt to clean lens glass surfaces
yourself but allow a "Hasselblad Authorized Service Center" to treat them.
Impact: Your equipment can be damaged by severe physical shocks so practical pro-
tective precautions should be taken. Some form of protective case or camera bag is
advised for transportation.
Loss: Hasselblad equipment is much sought after and you should take obvious steps
to prevent theft. Never leave it visible in an unattended car, for example. Separate and
specific camera insurance cover should be considered by professional users.
SERVICE
Return your equipment to a service centre for occasional checking and preventive
maintenance to ensure optimal reliability. You can easily keep a check on service
intervals by looking under 'Info' in the menu. If your camera is used constantly and
intensively, regular periodic check-ups are recommended at one of the "Hasselblad
Authorized Service Centers". They have the expert staff and specialised equipment
necessary to ensure that your equipment remains in perfect working order.
CAUTION
•
Keep all equipment and accessories out of the reach of small
children.
•
Do not place heavy objects on the equipment.
•
Do not use the batteries except as specified.
•
Use only the batteries specified for use with the camera.
•
Remove the batteries when cleaning the camera or if you intend to leave the
camera unused for a long period.
•
If you use spare (standard or rechargeable) battery packs be particularly
careful to use the supplied protective cap when storing. There is a potential
fire risk if the contacts are short circuited across a conductive object (such as
keys in a pocket, for example).
•
Take particular care when working with strobe / studio flash units to prevent
damage to equipment and personal injury.
•
Do not attempt to open the sensor unit.
•
Keep your sensor unit and all other computer equipment away from mois-
ture. If your sensor unit becomes wet, disconnect from power and allow it to
dry before attempting to operate again.
•
Never cover the ventilation openings on the sensor unit.
•
Always replace the protective CCD/filter cover when the sensor unit is not
connected to your camera--the exposed CCD and filter are vulnerable to
damage.
•
Never try to remove the glass IR filter from the front of the CCD; this will
probably ruin the CCD. If dust manages to get between the CCD and IR filter,
please contact your Hasselblad dealer for assistance.
Disposal
If you need to dispose of the sensor unit, ImageBank-CF and/or batteries,
please do so in an environmentally friendly manner at the local waste
plant/ recycling centre or similar.
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