Aastra 6865i User Manual page 110

Handling Calls
Transferring Calls
Use the following procedure to transfer a call to another extension.
IP Phone UI
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the key.
3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.
To cancel the transfer press the
Note:
Users are able to edit the destination number by pressing the
4. Complete either a blind or consultative transfer:
a) To complete a blind transfer, press the
b) To complete a consultative transfer, press
either pressing the
Transferring an Existing Call to Another Existing Call
1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold)
3 4
2. Press the or navigation keys to scroll to the party to whom you wish to transfer the active call.
3. Press the key.
The active call will be transferred.
Completing a Transfer to a Contact in Phone Directory
Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can
navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a
consultative call.
To Transfer a Call to a Contact in the Phone Directory:
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
Press the key.
2.
3. Press the programmed Directory key and select a contact.
4. To complete a blind transfer, press the
To complete a consultative transfer, press
pressing the key again to transfer Party 1 to Party 2.
To cancel the transfer, press the
Indication of Transferred Calls
When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the
far-end call is dropped. The following is the Call Transferred screen on the 6865i phone:
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key, or hangup the handset.
key again before the receiving end answers.
4
Dial to dial out and remain on the line to speak with the Party 2, before
key or key, or hanging up the handset to transfer Party 1 to Party 2.
key again before the receiving end answers.
4 Dial to call the contact. Remain on the line to speak with Party 2 before
key.
L1 Call Transferred
3 navigation key, which acts as a Backspace key.
41-001523-00 REV00 – 04.2014