Nitsuko Multibutton Telephone Feature Handbook page 26

Automatic Call Distribution
To make agents on and off
duty (supervisors only):
To record announcements
for your ACD callers:
18
-If Agent's key is
OFF. . . . . . . . . . . . Idle
ON. . . . . . . . . . . . . Busy
Flashing Slow . . . . Off Duty
Flashing Fast . . . . . In DND
AND
On your DSS Console, press the Hotline
1.
key for your ACD group master number.
Watch your telephone display.
2.
-Your display shows information for the
group selected in the previous step. For
example, if your display shows, "02
L-04 00:47," you have two calls waiting
(02). The call on line 4 (L-04) has been
waiting longest: 47 seconds (00:47).
Lift handset.
1.
Press ICM, then PGM#.
2.
Press DSS key for agent you'll change.
3.
Dial 7 to remove agent; 4 to install.
4.
Lift handset
1.
Press ICM, then PGM#.
2.
Dial MV (Master Voice Message).
3.
Enter the number of the message you want
4.
to record (00, 02-07).
-Your communications manager can tell
you which message to record. Message
00 is the standard ACD All Agents Busy
message.
-The system prompts, "Please start
recording."
After you hear the beep, speak clearly and
5.
directly into the handset.
-The announcement can be up to 16
seconds.
Agent is