Troubleshooting - VuQube V20 Installation And Operating Instructions Manual

SECTION 5
SYMPTOM
VuQube does not find satellite.
(STATUS light flashes red or green.)
STATUS light flashes orange.
STATUS light does not stop rapidly
flashing red and green.
STATUS light does not turn on or is
dim.
STATUS light is steady green but no
picture.
I don't get all of my channels.
Picture freezes, pixelates, or is
temporarily lost.
STATUS light is steady green but no
picture.

TROUBLESHOOTING

POSSIBLE REASON
Did not hold ON button for
3 FULL SECONDS.
Before search: bad coax connection.
After unsuccessful search
(approximately 25 minutes):
obstruction in line of sight
between VuQube and satellite.
Self check failed: potential motor
problem.
Bad power source (low voltage).
Bad power or controller cable
connection at antenna unit.
Bad controller cable connection at
controller.
Satellite receiver is off or requires reset.
VuQube is factory set for DIRECTV
Single Satellite 101 and you have a
different service.
One of your satellites is blocked.
Dish Western and Eastern Arc with
Locals ONLY: You have traveled outside
the coverage area of your selected trio.
IN-MOTION
Objects such as bridges, buildings, and
trees may temporarily block signal from
reaching the antenna.
Satellite receiver is off or requires reset.
VuQube is factory set for DIRECTV
Single Satellite 101 and you have a
different service.
COURSE OF ACTION
Hold ON button for 3 FULL
SECONDS.
Call King Controls.
Move vehicle so VuQube has
unobstructed view of southern sky.
Call King Controls.
Call King Controls.
Turn on receiver or reset (see page 22).
Configure the VuQube for your service
(see page 9).
Move vehicle so VuQube has
unobstructed view of southern sky.
Dish Western and Eastern Arc with
Locals ONLY: Change your satellite trio
(see page 24).
Problem will stop when objects no
longer block signal.
Turn on receiver or reset (see page 22).
Configure the VuQube for your service
(see page 9).
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