Call Center; Voice Processing System; Before Operating The Telephones - Panasonic KX-TAW848 User Manual

Call Center

This PBX can establish Incoming Call Distribution
Groups (ICD Group) by which a large volume of
calls from the external customers could be received.
Customers
1.8 Call Center
Wireless System
This PBX optionally supports a Portable Station
(PS) system. PSs can be used on the PBX
with other wired telephones.
Appendix
Easy Operation
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key and a
display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
Navigator Key

1.1 Before Operating the Telephones

2 User Manual
ICD
Group 01
ICD
Group 02
Queuing
Message/Ringer Lamp
Voice Mail Integration
You can forward your calls to a voice
processing system and let calling parties leave
messages in your mailbox when you are unable
to receive calls.

1.9.3 Voice Processing System

Call Record
(Station Message Detail Recording)
This PBX can record or print out call
information: date, time, extension no., dialed
no., duration, etc.
Date Time
01/02/02 10:03AM
01/02/02 11:07AM
Consult your dealer
Ext
• • • • • • •
1230
• • • • • • •
2230
• • • • • • •