Dialogic 4000 Series Reference Manual
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Dialogic 4000 Series Reference Manual

Dialogic 4000 media gateway series reference guide
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  • Page 1: Copyright And Legal Disclaimer

    Dialogic 4000 Media Gateway Series ® Reference Guide www.dialogic.com...

  • Page 2: Dialogic Corporation License Agreement For Use Of Software

    INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF A THIRD PARTY. Dialogic products are not intended for use in medical, life saving, life sustaining, critical control or safety systems, or in nuclear facility applications.
  • Page 3 Software or documentation may diminish substantially the value of such materials and irrevocably harm Dialogic, if You breach the provisions of this Section of this Agreement, Dialogic shall be entitled to injunctive and/or other equitable relief, in addition to other remedies afforded by law, to prevent a breach of this Section of this Agreement.
  • Page 4 FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST LATENT DEFECTS. Except as set forth in the "Limited Warranty" Section, neither Dialogic, its subsidiaries, its suppliers, nor its licensor(s) (if any) shall have any liability to You or any third party for...
  • Page 5 Program during the term of this Agreement and for a period of three (3) years thereafter. During this period, Dialogic may cause an audit to be made of the applicable records in order to verify Your compliance with this Agreement and prompt adjustment shall be made to compensate for any errors or omissions disclosed by such audit.
  • Page 6 Dialogic® 4000 Media Gateway Series Reference Guide Contractor/ manufacturer is: Dialogic CORPORATION. 9800 Cavendish Blvd., Montreal, Quebec, Canada H4M 2V9 This Agreement has been drafted in English at the express wish of the parties. Ce contrat a été rédigé en anglais à la demande expresse des parties.

  • Page 7: Table Of Contents

    Contents Copyright And Legal Disclaimer ..............1 Dialogic Corporation License Agreement For Use Of Software ......2 About This Publication................... 9 Feature Overview ..................9 PBX Interoperability..................14 ® ® Dialogic Diva SIPcontrol Software Configuration ........15 Data Security Overview................42 ®...
  • Page 8 page 8...

  • Page 9: About This Publication

    ® System Release software and the Dialogic Diva SIPcontrol software. This reference guide contains relevant ® ® information about both software versions, such as Diva SIPcontrol configuration parameters, the Dialogic Diva ® ® ® ® Diagnostics tool, the Dialogic Diva...
  • Page 10 • G.726 (16, 24, 32, and 40 kbps) • G.729 • GSM-FR • iLBC ® Note: For G.729, you need to purchase and activate a license before you can use it. See the Dialogic 4000 Media Gateway Quickstart Guide for more information. ® ®...
  • Page 11 Dialogic® 4000 Media Gateway Series Reference Guide • PSTN-side fax tone detection via RTP event (RFC 2833) • Echo Canceller with up to 256 ms • T.38 Fax up to V.34 (SuperG3 Fax) Reliability • Load balancing and failover on PSTN side •...
  • Page 12 • ECT Link Balance: To avoid confusion with call transfer and multiple incoming calls, each incoming call is ® ® delivered to a separate TEI. This feature is only valid for Dialogic Diva BRI Media Boards and Point-to-Multipoint interfaces.
  • Page 13 • Support for 256 ms echo cancellation on all channels in parallel on Diva V-PRI Multiport Media Boards Fax and modem features ® Note: These features are available only after activating the corresponding license. See the Dialogic 4000 Media Gateway Quickstart Guide for more information.

  • Page 14: Pbx Interoperability

    • Support for generic Q.SIG according to ECMA and ISO (For more information, see "Supplementary services" ® ® in the Dialogic Diva System Release Reference Guide available at: www.dialogic.com/manuals.) • Tests have been conducted for the various switch types (for a complete list of all supported types see ® ® "Supplementary services" in the Dialogic...

  • Page 15: Dialogic ® Diva ® Sipcontrol Tm Software Configuration

    To open the Diva SIPcontrol software web interface: 1. Click Start > Programs > Dialogic Diva > SIPcontrol Configuration. By default, the access to the web interface is only allowed from localhost (127.0.0.1) and by default, the port number to which the server is listening is set to 10005.
  • Page 16 "Back" button of the browser. The configuration session opens with the settings before the time out and you can save the configuration. ® ® • To remove the password login page, logout from the web interface and restart the Dialogic Diva WebConfig ®...
  • Page 17 Dialogic® 4000 Media Gateway Series Reference Guide The following configuration menus are available for each Diva Media Board: • General on page 17 • Enhanced on page 17 • Address Normalization on page 18 • PSTN Call Transfer Settings on page 19 •...
  • Page 18 You may configure the parameters shown in the graphic and explained below: ® ® Dialplan: Select the local dialplan to be used by the dialplan module of the Dialogic Diva SIPcontrol Software. The selected dialplan applies only to this controller.
  • Page 19 The B-channel used for the primary call is used for the consultation call as well. This requires that ® ® for implicit call: the option Hold primary call before transfer is enabled. For Dialogic Diva Analog Media Boards and protocols using inband signaling, this option must be enabled.
  • Page 20 Dialogic® Diva® SIPcontrolTM Software Configuration Use tromboning if Select this option if the Call Transfer should be emulated in case it could not be transferred with transfer fails Call Deflection or Explicit Call Transfer. (needs two bearer channels): Message Waiting Indication (MWI)
  • Page 21 Dialogic® 4000 Media Gateway Series Reference Guide Network Interfaces The Network Interfaces configuration allows for configuring the global network parameters of the ® ® Dialogic Diva SIPcontrol software, such as the IP addresses and the ports on which the Diva SIPcontrol software will be listening.
  • Page 22 Domain: Enter the domain name, e.g., dialogic.com, or the IP address. The domain name must comply with the DNS rules. The domain name entry here is only needed if the SIP peer does not use its hostname as source domain when it places a call.
  • Page 23 PSTN to SIP. To send the calling party number include an asterisk (*) in the display name. For instance, if the display name is "Dialogic *" and the calling number is 123, then the remote side receives "Dialogic 123". To include an asterisk in the display name, enter "\*". To include a backslash enter "\\".
  • Page 24 Some peers do not switch the media channel to T.38 if they receive a fax call, e.g., if they do not ® ® reinvite: evaluate the fax calling tone. If you select this option, the Dialogic Diva SIPcontrol software tries to initiate the media channel switch.
  • Page 25 Dialogic® 4000 Media Gateway Series Reference Guide Security You may configure the parameters shown in the graphic and explained below: This parameter defines, how the call information should be accepted. Signaling accept level: To accept encrypted calls, you need to activate TLS as listen port in the Network Interfaces configuration.
  • Page 26 Address Normalization You may configure the parameters shown in the graphic and explained below: ® ® Dialplan: Select the local dialplan to be used by the dialplan module of the Dialogic Diva SIPcontrol Software. Configure the local dialplan under Dialplans as described on page 32 before you select it here.
  • Page 27 To change the order, click the "arrow up" and "arrow down" buttons. To open the online help for a specific parameter, click the parameter and a window with the help text pops up. ® ® For more information about possible routing configurations, see the Routing examples in the Dialogic Diva SIPcontrol Software Reference Guide.
  • Page 28 Extension: The number is reduced as much as possible. An internal number is reduced to its extension only. For more information about number formats, see Number Processing With The Dialogic® Diva® SIPcontrolTM Software on page 50. Encoding: Determines if numbers in calls using this route should either be encoded as unknown number with national or international prefix digits or as national or international number with type flags.
  • Page 29 Dialogic® 4000 Media Gateway Series Reference Guide Address Manipulation You may configure the parameter shown in the graphic and explained below: Address Map: If a route matches, the address manipulation setting allows for modifying the call addresses according to your needs. For example, if calls with the called party number starting with "9" should be directed to a specific peer, it might be desirable to remove this digit.
  • Page 30 Dialogic® Diva® SIPcontrolTM Software Configuration Security Profiles When you use the Transport Layer Security (TLS) protocol for secure communication, you need to set various security settings. The following menus are available for configuration: • Upload Certificate And Key Files below •...
  • Page 31 Dialogic® 4000 Media Gateway Series Reference Guide Global Security Parameters Supported cipher levels: Cipher is an algorithm for encrypting and decrypting data. During the SSL handshake between client and server, the cipher level is negotiated. A low cipher level should only be used for systems that do not transmit any important information.
  • Page 32 Dialogic® Diva® SIPcontrolTM Software Configuration Dialplans ® ® With help of the local phone settings, the Dialogic Diva SIPcontrol Software is able to convert a received call address to a normalized form, e.g., the E.164 format. This does not only ease the definition of subsequent conditions or maps, but it also converts the call to the format as required by the receiver.
  • Page 33 Dialogic® 4000 Media Gateway Series Reference Guide You may configure the parameters shown in the graphic and explained below: Name: Enter a name to easily identify the dialplan, e.g., Stuttgart office. Country code: Enter the country code without any prefixes of the country in which the computer with the ®...
  • Page 34 Dialogic® Diva® SIPcontrolTM Software Configuration Access code: Enter the digits that are needed to get access to the public network, e.g., 9. PSTN access code Select this option if the SIP caller has to provide the access code. If the length of the called...
  • Page 35 If the regular expression entered here matches a called address, the format string is applied expression: to the result. See Number Processing With The Dialogic® Diva® SIPcontrolTM Software page 50 for more information on regular expressions. Called address format: If the address format entered here matches a called address, the format string is applied to the result.
  • Page 36 50 for more information on regular expressions and formats. ® ® Stop on match: If all expressions match all addresses of a call, this flag determines if the Dialogic Diva SIPcontrol Software should continue to search for matching rules. If set, the address matching is aborted.
  • Page 37 Depending on the type of SIP peer selected, different default mapping tables are used to adapt SIPcontrol's responses to the values expected by that peer. ® ® If the internal default mapping table provided by the Dialogic Diva SIPcontrol Software does not fulfill your needs, e.g., because your local PBX uses non-standard cause codes, you may configure your own cause code...
  • Page 38 The codec will be moved to the Selected Codecs list. The G.729 codec can only be used after you ® have purchased and activated a license. See License Activation in the Dialogic 4000 Media Gateway Series Quickstart Guide for more information.
  • Page 39 RTP event: signals. ® ® Automatic G.726, iLBC, and DTMF have a dynamic RTP payload. If you select this option, the Dialogic Diva payload type: SIPcontrol software sets the values automatically. Only if the endpoint cannot handle the automatically set value, enter it manually under Manual payload type value.
  • Page 40 Dialogic® Diva® SIPcontrolTM Software Configuration Registrations SIP devices can communicate directly if the URL of both devices is known, but in general, SIP gateways are used in a network to enable functionalities such as routing, registration, authentication, and authorization. Registration at a registrar server can be useful because in many cases, only the SIP address of a user is known but the location (SIP address of the device) is unknown or may change.
  • Page 41 Dialogic® 4000 Media Gateway Series Reference Guide Re-register time: Enter the re-register time in seconds. This is the time the registration to the registrar server remains valid. After this time has elapsed, the SIP stack service would need to re-register to be available again.

  • Page 42: Data Security Overview

    Data Security Overview Data Security Overview ® ® Since version 2.0, the Dialogic Diva SIPcontrol software provides additional security options for transmitted and received data: • Secure HTTP: You may use Secure HTTP (HTTPS) to transmit data between the web-based configuration interface of the Diva SIPcontrol software and your web browser.
  • Page 43 Dialogic® 4000 Media Gateway Series Reference Guide Certificates For authentication and data encryption, certificates need to be installed on the computer on which the Diva SIPcontrol software is installed and on remote computers. When a secure domain is opened, server and client authenticate each other with a so called "SSL handshake".
  • Page 44 Data Security Overview ® 3. Open the key file with Wordpad, select the contents, paste it into the Microsoft Certificate Services web site, and click Submit. ® 4. Go to the Microsoft Certification Authority Management console and sign the certificate request. page 44...
  • Page 45 Dialogic® 4000 Media Gateway Series Reference Guide ® 5. Go to the Microsoft Certificate Services download page for signed certificates, select Base 64 encoded, and click Download certificate. ® 6. Go to the Microsoft Certificate Services download page for the CA certificate, select Base 64, and click Download CA certificate.

  • Page 46: Call Processing With The Dialogic ® Diva ® Sipcontrol Tm Software

    Call Processing With The Dialogic® Diva® SIPcontrolTM Software ® ® Call Processing With The Dialogic Diva SIPcontrol Software ® ® The Dialogic Diva SIPcontrol Software uses an endpoint-based approach to process calls, which means that every PSTN interface and every configured SIP peer is considered as a single endpoint. The endpoint saves the Diva SIPcontrol software settings for the respective PSTN interface or SIP peer.
  • Page 47 Dialogic® 4000 Media Gateway Series Reference Guide Every route defines only one direction. Therefore, at least two routes are needed to support both PSTN-to-SIP and SIP-to-PSTN connections. The basic call (without address manipulation) is processed as follows: 1. Find and assign an endpoint for an incoming call request (PSTN: lookup by CAPI controller number;...
  • Page 48 Call Processing With The Dialogic® Diva® SIPcontrolTM Software Emergency calls In many environments, certain numbers, e.g., 110/112 in Germany or 911 in the U.S., have to be handled differently from others. For example, they might need to be dialed without any access digit.

  • Page 49: Call Address Processing With The Dialogic ® Diva ® Sipcontrol Tm Software

    Dialogic® 4000 Media Gateway Series Reference Guide ® ® Call Address Processing With The Dialogic Diva SIPcontrol Software The call addresses provided by the caller may be modified at different stages of the call processing within the Diva SIPcontrol software. The reason for multiple manipulation is that it allows for modifying the address where it is needed, which means that more complex environments can be configured with less effort since data does not need to be entered redundantly at different places.

  • Page 50: Address Map Processing With The Dialogic ® Diva ® Sipcontrol Tm Software

    Address Map Processing With The Dialogic® Diva® SIPcontrolTM Software ® ® Address Map Processing With The Dialogic Diva SIPcontrol Software Address maps are processed as follows: 1. Get the first map rule of the address map. 2. Verify if called, calling, and redirect expression each match the respective part of the call addresses (or are empty).
  • Page 51 Dialogic® 4000 Media Gateway Series Reference Guide Important information about the outside access digit configuration • Configure the outside access digit only if there is a PBX between the PSTN and the Diva SIPcontrol software, and if this PBX requires the outside access digit for external calls. If you need to configure the outside access digit, also configure the following related options: •...
  • Page 52 Number Processing With The Dialogic® Diva® SIPcontrolTM Software Common formats: Character Meaning 0-9,+ Inserts the respective character into the output (?n(digits)) Inserts the digits given only if the n sub-expression of the expression matched $& Outputs what matched the whole expression...
  • Page 53 Dialogic® 4000 Media Gateway Series Reference Guide Replace the international dial prefix by number type Task: A call that has an international dial prefix should be placed with an international number type instead of the prefix. Example: The number (01)1-472-333-7777 should be dialed as +1-472-333-7777...

  • Page 54: Cause Code Mapping With The Dialogic® Diva® Sipcontroltm Software

    Cause Code Mapping With The Dialogic® Diva® SIPcontrolTM Software ® ® Cause Code Mapping With The Dialogic Diva SIPcontrol Software ® ® ® If the Dialogic Diva SIPcontrol software uses Microsoft Office Communications Server 2007 as SIP peer, the cause/response code tables are used as specified by Microsoft. See Default cause code mapping for Microsoft®...
  • Page 55 Dialogic® 4000 Media Gateway Series Reference Guide ISDN cause Description SIP response code Description code forwarded to the SIP peer Incoming class barred within Closed Forbidden User Group (CUG) Bearer capability not authorized Forbidden Bearer capability not presently available 503...

  • Page 56: Cause Code Mapping With The Dialogic

    Cause Code Mapping With The Dialogic® Diva® SIPcontrolTM Software SIP response Description ISDN cause code Description code from the SIP peer Interval too brief Service or option unavailable Temporarily unavailable No answer from user Call/transaction does not exist Temporary failure...
  • Page 57 Dialogic® 4000 Media Gateway Series Reference Guide ® Default cause code mapping for Microsoft Office Communications Server (OCS) 2007 SIP peers ® ® ® The Dialogic Diva SIPcontrol software includes a default cause/response code mapping table for Microsoft OCS 2007 SIP peers that includes the most common (as of the date of publication of this document) cause codes according to RFC 3398 and RFC 4497.

  • Page 58: Cause Code Mapping With The Dialogic

    Cause Code Mapping With The Dialogic® Diva® SIPcontrolTM Software ISDN cause Description SIP response code Description code forwarded to ® Microsoft 2007 Service or option not implemented Not implemented User not member of Closed User Group Forbidden (CUG) Incompatible destination...
  • Page 59 Dialogic® 4000 Media Gateway Series Reference Guide SIP response Description ISDN cause code Description code from ® Microsoft 2007 Busy here User busy Not acceptable here Bearer capability not implemented Server internal error Temporary failure Not implemented Service/option not implemented...

  • Page 60: Event Logging With The Dialogic® Diva® Sipcontroltm Software

    Event Logging With The Dialogic® Diva® SIPcontrolTM Software ® ® Event Logging With The Dialogic Diva SIPcontrol Software A computer with the Diva SIPcontrol software installed may write the following types of events into the System Event Log: • Errors •...
  • Page 61 Dialogic® 4000 Media Gateway Series Reference Guide 3006 Cannot process call from <Calling Address> A call could not be established because non of the audio codecs to <Called Address>. Codec negotiation support by and allowed for the SIP peer could be used for the call failed.

  • Page 62: Configuration Scenarios

    The following are use cases for the Dialogic Media Gateway and the OCS 2007: Using the Dialogic® 4060 Media Gateway between the PBX and Microsoft® Office Communications Server ® 2007: Both lines of the Diva Media Board are connected between the PBX and the Microsoft Office Communications Server (OCS) 2007.
  • Page 63 Dialogic® 4000 Media Gateway Series Reference Guide 3. Configure the D-Channel Protocol of the PBX. In the example, QSIG-PBX, Q.SIG E1 is selected. Click Save. 4. Repeat step 2 and 3 for the other PRI line. 5. In the Diva SIPcontrol web interface, click SIPcontrol configuration on the left hand side to open the SIPcontrol Configuration page.
  • Page 64 Configuration Scenarios • Name: Enter a unique name to easily identify the dialplan. ® • Country code: Enter the country code of the country in which the Dialogic Media Gateway is located. ® • Area code: Enter the area code of the region in which the Dialogic Media Gateway is located.
  • Page 65 Dialogic® 4000 Media Gateway Series Reference Guide 10. Open the SIP Peer Configuration, click Add, and configure the following parameters: Under Edit SIP Peer Configuration, configure the following parameters: • Name: Enter a unique name to easily identify the SIP peer.
  • Page 66 Click OK to save the settings and to close the window. 13. Click Save in the main configuration page to save the settings and to activate the changes. ® ® 14. Configure the Microsoft Office Communications Server 2007 as described in the Dialogic 4000 Media Gateway Quickstart Guide. page 66...
  • Page 67 Office Communications Server 2007 ® This configuration scenario describes the necessary steps if one line of the Dialogic Media Gateway is connected to the PBX and one line is connected directly to the PSTN as shown in the graphic. ®...
  • Page 68 Configuration Scenarios 5. Configure the D-Channel Protocol of the PRI line connected to the PSTN. In the example, ETSI-Europe/other countries, Euro-ISDN (ETSI-DSS1) is selected. Click Save. 6. In the Diva SIPcontrol web interface, click SIPcontrol configuration on the left hand side to open the SIPcontrol Configuration page.
  • Page 69 Dialogic® 4000 Media Gateway Series Reference Guide • Name: Enter a unique name to easily identify the dialplan. ® • Country code: Enter the country code of the country in which the Dialogic Media Gateway is located. ® • Area code: Enter the area code of the region in which the Dialogic Media Gateway is located.
  • Page 70 Configuration Scenarios 9. Under PSTN Interface Configuration, configure controller 1 with the PBX-specific settings and controller 2 with the PSTN-specific settings. The controller number that you configure with the PBX-specific settings needs to correspond to the line number in the Diva Configuration Manager that you configured with the switch type of your PBX.
  • Page 71 Dialogic® 4000 Media Gateway Series Reference Guide 11. Open the SIP Peer Configuration, click Add, and configure the following parameters: Under Edit SIP Peer Configuration, configure the following parameters: • Name: Enter a unique name to easily identify the SIP peer.
  • Page 72 OCS 2007 via the PBX to the PSTN, and ® ® • one from the PSTN/PBX via the Dialogic Media Gateway to Microsoft OCS 2007. In this scenario, the order of the routings is important because only one routing will be configured with a condition.
  • Page 73 Dialogic® 4000 Media Gateway Series Reference Guide ® 15. Click Add again, and configure the route from Microsoft OCS 2007 to the PBX. • Name: Enter a unique name to easily identify the routing. • Direction: Select SIP to PSTN from the dropdown menu.
  • Page 74 The order needs to be the same as shown in this graphic: 18. Click Save in the main configuration page to save the settings and to activate the changes. ® ® 19. Configure the Microsoft Office Communications Server 2007 as described in the Dialogic 4000 Media Gateway Quickstart Guide. page 74...
  • Page 75 2. In the Diva SIPcontrol software web interface, click Board configuration on the left hand side to open the Available Diva Boards page. ® ® Click either the board icon or the name of the first Dialogic Diva Media Board line to open the Board Configuration - Detail page.
  • Page 76 Configuration Scenarios 3. Configure the D-Channel Protocol of the PRI line connected to the PSTN. In the example, ETSI-Europe/other countries, Euro-ISDN (ETSI-DSS1) is selected. Click Save. 4. Click Board configuration again and select port 2 of your Diva Media Board to open the Board Configuration - Detail page for this board.
  • Page 77 7. Open the Dialplan Configuration, click Add, and configure the following parameters for the dialplan: • Name: Enter a unique name to easily identify the dialplan. ® • Country code: Enter the country code of the country in which the Dialogic Media Gateway is located. ®...
  • Page 78 Configuration Scenarios 8. Create two address maps, one each for incoming and outgoing calls. The address maps are necessary to either add or omit the OAD (Outside Access Digit) in the calling number. • To create the address map for incoming calls, open the Address Map Configuration, click Add, and configure the following parameters: •...
  • Page 79 Dialogic® 4000 Media Gateway Series Reference Guide • To create the second address map, click Add again, and configure the following parameters: • Address map name: Enter a name for the outgoing call address map. • Rule name: Enter a name that describes the address map rule. This name will be displayed on the main configuration page.
  • Page 80 ® ® 11. Create two SIP peers, one for the PSTN to the Microsoft Mediation Server installed on the Dialogic Media Gateway and one for the PSTN to PBX connection. • To configure the first SIP peer, open the SIP Peer Configuration, click Add, and enter the following...
  • Page 81 Dialogic® 4000 Media Gateway Series Reference Guide • Dialplan: Select the dialplan you configured for the controller connected to the PBX. • Number format (outbound): Select International number form the dropdown menu. • Encoding (outbound): Select Use type flag from the dropdown menu.
  • Page 82 Configuration Scenarios ® 13. Create the route from the PSTN to Microsoft OCS 2007 first. To do so, open the Routing Configuration, click Add and configure the following parameters: • Name: Enter a unique name to easily identify the routing. •...
  • Page 83 Dialogic® 4000 Media Gateway Series Reference Guide ® 14. Create the second route from the PBX to the Microsoft OCS 2007. To do so, click Add under Routing Configuration and configure the following parameters: • Name: Enter a unique name to easily identify the routing.
  • Page 84 Configuration Scenarios ® 15. Create the third route from the Microsoft OCS 2007 to the PBX. To do so, click Add under Routing Configuration and configure the following parameters: • Name: Enter a unique name to easily identify the routing. •...
  • Page 85 Dialogic® 4000 Media Gateway Series Reference Guide ® 16. Create the fourth route from the Microsoft OCS 2007 to the PSTN. To do so, click Add under Routing Configuration and configure the following parameters: • Name: Enter a unique name to easily identify the routing.
  • Page 86 Configuration Scenarios 17. Create the fifth route from the PSTN to the PBX. To do so, click Add under Routing Configuration and configure the following parameters: • Name: Enter a unique name to easily identify the routing. • Direction: Select PSTN to SIP from the dropdown menu. •...
  • Page 87 Dialogic® 4000 Media Gateway Series Reference Guide 18. Create the sixth route also from the PSTN to the PBX. To do so, click Add under Routing Configuration and configure the following parameters: • Name: Enter a unique name to easily identify the routing.
  • Page 88 Configuration Scenarios 19. Create the seventh route from the PBX to the PSTN. To do so, click Add under Routing Configuration and configure the following parameters: • Name: Enter a unique name to easily identify the routing. • Direction: Select PSTN to SIP from the dropdown menu. •...
  • Page 89 Dialogic® 4000 Media Gateway Series Reference Guide 20. Create the eighth route also from the PBX to the PSTN. To do so, click Add under Routing Configuration and configure the following parameters: • Name: Enter a unique name to easily identify the routing.
  • Page 90 Exchange Server 2007 as shown in the grapic. ® 1. Activate the fax license as described in the Dialogic 4000 Media Gateway Series Quickstart Guide. ® 1. Activate the fax license as described in License Activation in the Dialogic 4000 Media Gateway Quickstart Guide. ® ®...
  • Page 91 Dialogic® 4000 Media Gateway Series Reference Guide 5. Repeat steps 3 and 4 for the other PRI line. 6. In the Diva SIPcontrol software web interface, click SIPcontrol configuration on the left hand side to open the SIPcontrol Configuration page. For this configuration scenario, the PSTN interface, the network interface, a SIP peer, and a routing need to be configured.
  • Page 92 Configuration Scenarios 9. Configure one routing for the PSTN to SIP and one for SIP to the PSTN. To do so, click Routing Configuration and then click Add to open the Edit Routing Configuration window. • For the PSTN to SIP route, configure the following parameters: •...

  • Page 93: Snmp Support For A Dialogic ® Diva ® Media Board

    MIB specification. To see the messages of the SNMP, you need specific SNMP tools ® ® ® that are not part of the Dialogic Diva System Release software. To activate the SNMP service, use the Dialogic ® Diva Configuration Manager as described below. ® ®...
  • Page 94 SNMP Support For A Dialogic® Diva® Media Board 3. In the Add Features Wizard window, select SNMP Services and click Next. Click Install, to intall the SNMP Services. page 94...
  • Page 95 Diva Configuration Manager 1. Click Start > All Programs > Dialogic Diva > Configuration Manager to open the Diva Configuration Manager. 2. In the menu bar, click Insert > SNMP Service. The SNMP Service is added to the Services layer.
  • Page 96 SNMP Support For A Dialogic® Diva® Media Board 4. In the Properties dialog box, click the Security tab and under Accepted community names, click Add. Enter a community name, for instance, public, and for Community rights, select READ ONLY. 5. Click the Traps tab, enter the community name you added in the Security tab, and click Add to list.
  • Page 97 1. Click Start > Run and type cmd to open a DOS window. 2. In the DOS window type: snmpwalk -v 2c -c public localhost interface | find_"Diva" ® ® The result should be similar to the following, which is for a Dialogic Diva V-4PRI Media Board: IF-MIB::ifDescr.101 = STRING: Dialogic_Diva_V-4PRI/E1/T1_1030 IF-MIB::ifDescr.133 = STRING: Dialogic_Diva_V-4PRI/E1/T1_1030...
  • Page 98 SNMP Support For A Dialogic® Diva® Media Board ® ® ifInBytes, ifInPackets, ifInErrors, ifOutBytes, For Dialogic Diva Media Boards, the added values of the ifOutPackets, ifOutErrors D- and B-channel interface counters are returned. mantool reports these values in the following paths "Statistics\\[D|B]- Layer2\\[R|X]-[Bytes|Frames|Errors]".
  • Page 99 Dialogic® 4000 Media Gateway Series Reference Guide callActiveLogicalIfIndex Index of entry in ifTable for the interface used by this call. callActiveConnectTime 0 if the call was not connected, otherwise timeticks measured from start of divasnmpx. callActiveCallState State of call callActiveCallOrigin...

  • Page 100: Verify The Line Configuration With The Dialogic® Diva® Line Test Tool

    Verify The Line Configuration With The Dialogic® Diva® Line Test Tool ® ® Verify The Line Configuration With The Dialogic Diva Line Test Tool ® ® To check the line configuration, use the Dialogic Diva Line Test tool available under Start > Programs >...
  • Page 101 Dialogic® 4000 Media Gateway Series Reference Guide • the cabling is connected correctly. ® • the switch type, network type, and ISDN or phone numbers are configured correctly in the Dialogic ® Diva Configuration Manager. • the SPIDs (Service Profile Identifiers) are configured correctly in the Diva Configuration Manager if you use a North American switch type.

  • Page 102: Verify The Line Configuration With The Dialogic

    Verify The Line Configuration With The Dialogic® Diva® Line Test Tool the announcement is stopped and the same DTMF tone is replied with delay to the calling party. The test is passed successfully only if the DTMF tone is received at the calling party.
  • Page 103 Note: To test a call transfer, the supplementary services Call Deflection and Explicit Call Transfer need to be supported. ® ® 1. Under Device select the line of the Dialogic Diva Media Board to test. 2. Enter the number to which the call should be transferred in Called Party Number under Transfer Destination.

  • Page 104: Verify The Line Configuration With The Dialogic

    ® ® If you do not have another application to test incoming fax calls, you can open the Dialogic Diva Line Test tool twice and configure one utility as the calling party and the other utility as the called party. For more...

  • Page 105: Create A Trace With The Dialogic ® Diva ® Diagnostics Tool

    3. In the configuration interface, click System Settings and set the Debug level to Extended. To create a trace with the Diva Diagnostics tool: 1. Click Start > Programs > Dialogic Diva > Diagnostics, to open the Diva Diagnostics tool. In the left ®...
  • Page 106 8. In the displayed dialog box, select the folder where you want to save the trace file or create a new folder if required. 9. Enter the file name and click Save. ® ® For detailed information about the Diva Diagnostics tool, see the Dialogic Diva Diagnostics Online Help under Help > Help Topics. page 106...

  • Page 107: Customer Service

    If you cannot solve an issue through use of these tools, contact your Dialogic supplier. Dialogic Services and Support web site If your supplier is unable to help you to address your issue, visit the Dialogic Services and Support web site. It contains: ®...
  • Page 108 To save a copy, click Show Configuration at the bottom of the configuration web interface, copy & paste the contents into a separate file, and save as text file. www.dialogic.com/support/contact for details on how to contact Dialogic. page 108...

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