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Dialogic Mitel SX-2000 Integration Notes

Media gateway series integration note mitel sx-2000 lightware
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Dialogic
4000 Media Gateway Series
Integration Note
Mitel SX-2000 Lightware
August 2008
64-0352-01
www.dialogic.com

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Summary of Contents for Dialogic Mitel SX-2000

  • Page 1 ® Dialogic 4000 Media Gateway Series Integration Note Mitel SX-2000 Lightware August 2008 64-0352-01 www.dialogic.com...
  • Page 2 Dialogic may infringe one or more patents or other intellectual property rights owned by third parties. Dialogic does not provide any intellectual property licenses with the sale of Dialogic products other than a license to use such product in accordance with intellectual property owned or validly licensed by Dialogic and no such licenses are provided except pursuant to a signed agreement with Dialogic.

  • Page 3: Configuration Details

    Scope This document is intended to detail a typical installation and configuration of the Dialogic Series if used to interface between a PBX and the Microsoft Configuration Details Listed below are details of the PBX and gateways used in the testing on which this document is based.
  • Page 4 Mitel SX-2000 Lightware TDM Stations T1/E1 Prerequisites PBX Prerequisites The PBX must have all supplemental service packages installed for the Q.SIG protocol to operate properly and to provide all advanced supplemental services. 3.1.1 PBX Equipment Required To support the T1 Q.SIG configuration as documented you need a Mitel T1 line card.

  • Page 5: Gateway Setup Notes

    1. Configuration of the Dialogic 2. Configuration of the Dialogic ® ® Dialogic Diva Media Board Configuration The Diva Media Boards are configured in the Dialogic Manager, click: Start > Programs > Dialogic Diva > Configuration Manager. ® ® Note: In the Dialogic Diva software and documentation, Diva Media Boards are referred to as Diva Server adapters.
  • Page 6 If your PBX does not provide ring tones to callers from TDM, set the property Generate Ring Tones to Yes. To activate the change, click File > Activate. Make these configuration changes for each TDM circuit you are going to use on the Dialogic ® ®...
  • Page 7 ® Dialogic 4000 Media Gateway Series Integration Note The Network Interface Configuration will be used by the Diva SIPcontrol software for listening to the ® ® SIP traffic from Microsoft Mediation Server. Given that on these gateways the Microsoft Mediation Server component and the Diva SIPcontrol software are running in the same system, you will need to change SIP ®...

  • Page 8: Routing Configuration

    Mitel SX-2000 Lightware 5.2.3 Routing Configuration In the Routing Configuration section, you must create two routes, one for the inbound direction (TDM to IP) and one for the outbound direction (IP to TDM). Once you have created the routes, click the Save button for the changes to take effect.
  • Page 9 ® Dialogic 4000 Media Gateway Series Integration Note 5.2.4.1 Dialplan Configuration Example To create a dialplan, click Add from the Dialplan Configuration. The following screens show how to set up ® a dialplan for a Microsoft Office Communications Server (OCS) 2007 application with the following dialplan from the PBX.
  • Page 10 Mitel SX-2000 Lightware For the dialplan to be applied to inbound calls, click the Details button of the configured SIP peer and configure the Address Normalization settings as in the screen below. This converts the phone number into ® the E.164 format as needed by Microsoft Office Communications Server 2007.
  • Page 11 Called - National ^\+1 Called - International Below are the configured address maps for outbound calls. The order of the below four sub rules and the stop on match check mark are relevant: Dialogic ® To PBX 716639xxxx ® To PBX...
  • Page 12 Mitel SX-2000 Lightware The following screen shows the first sub rule that converts the E.164 calling number into a 10-digit national number: The following screen shows the second sub rule that converts E.164 for the internal called number into a 4-digit...
  • Page 13 ® Dialogic 4000 Media Gateway Series Integration Note The following sub rule converts the E.164 national number into a 10-digit national number with prefix 91: The following example converts international call numbers:...
  • Page 14 Mitel SX-2000 Lightware Once an address map rule is created, it can be applied in three different places. To ease the configuration and troubleshooting processes, apply the rule on the outbound route as shown below: Inbound call example using address map:...
  • Page 15 ® Dialogic 4000 Media Gateway Series Integration Note Create an address map named Inbound and its four sub rules as shown below:...
  • Page 16 Mitel SX-2000 Lightware...
  • Page 17 4000 Media Gateway Series Integration Note Apply the address map inbound rule on the inbound route as follows: ® ® 5.2.5 Restarting the Dialogic Diva SIPcontrol™ Software Note: A restart of the Diva SIPcontrol software service is needed only if the setting under Network Interface is changed.
  • Page 18 2. Configure the Mitel SX-2000 Light for the T1 Q.SIG protocol 3. Program Automatic Route Selection 4. Configure T1 protocol on NSU Note: This document was developed using the Mitel SX-2000 Light system with the following software versions and MOSS Options: 1. SX-2000 Lightware Version 34.2.0.20 2.
  • Page 19 Automatic Route Selection (ARS), and • NSU Configurations / IMAT Programming. 6.1.1.1 SX-2000 Light Administration Step 1: Log into the Mitel SX-2000 Light system. Press [ESC] then [7] to access the Customer Data Entry menu. Dialogic ® 4000 Media Gateway Series: ®...
  • Page 20 Mitel SX-2000 Lightware Select System Forms and press [ESC] then [1] to access the System Forms menu. Step 2: In the System Forms menu, select Dimension and Feature Select and press [ESC] then [2] to edit the Dimension and Feature Selection form.
  • Page 21 Select Q-SIG, set it to Yes, and press [ENTER]. • Press [ESC] then [4] to commit to changes and [ESC] then [1] to confirm the changes. • Press [ESC] then [Q] to return to the System Forms menu. ® Dialogic 4000 Media Gateway Series Integration Note...
  • Page 22 Mitel SX-2000 Lightware Step 3: In the System Forms menu, select System Configuration and press [ESC] then [2] to edit the System Configuration form. Configure the form as follows:...
  • Page 23 Step 4: In the System Forms menu, select Class Of Service Options Assignment and press [ESC] then [2] to edit the Class Of Service Options Assignment form. Configure the form as follows: ® Dialogic 4000 Media Gateway Series Integration Note...
  • Page 24 Mitel SX-2000 Lightware • Set Class of service number: to an unused class of service number. • Press [ESC] then [1] to create the new class of service. • Set the following parameters to Yes: ANI/DNIS/ISDN Number Delivery Trunk Call Announce Line...
  • Page 25 ® Dialogic 4000 Media Gateway Series Integration Note Step 5: In the Customer Data Entry menu, select Digital Link Forms and press [ESC] then [1] to access the Digital Link Form menu. In the Digital Link Forms menu, select Link Descriptor Assignment and press [ESC]...
  • Page 26 Mitel SX-2000 Lightware Configure the form as follows: Note: Parameters not listed below can be left at their default settings. • Set Digital Link Descriptor Number to an unused digital link descriptor number. • Set Address for Message Control to A.
  • Page 27 Press [ESC] then [Q] to return to the Digital Link Forms menu. Step 6: In the Digital Link Forms menu, select Digital Link Assignment and press [ESC] then [2] to edit the Digital Link Assignment form. Configure the form as follows: ® Dialogic 4000 Media Gateway Series Integration Note...
  • Page 28 Mitel SX-2000 Lightware • As Link number select 1, and as Cabinet number, Shlf number, and Slot number select the numbers in which the T1 Q.SIG line is being installed. • Set Digital Link Descriptor Number to the link descriptor assignment number defined in Step 5 of the SX-2000 Light Administration and press [ENTER].
  • Page 29 ® Dialogic 4000 Media Gateway Series Integration Note Step 7: In the Customer Data Entry menu, select System Forms and press [ESC] then [2] to access the System Forms menu. In the System Forms menu, select System Options Assignment and press [ESC] then [2]...
  • Page 30 Mitel SX-2000 Lightware Configure the form as follows: Note: Parameters not listed below can be left at their default settings. • Set Route Optimization Network Id to a string of digits that needs to have the same length as the phone extension, and press [ENTER].
  • Page 31 ® Dialogic 4000 Media Gateway Series Integration Note Step 8: In the Customer Data Entry menu, select Trunk Forms and press [ESC] then [1] to access the Trunk Forms menu. In the Trunk Forms menu, select MSDN-DPNSS-DASSII Trunk Circuit Descriptor Assignment and press [ESC] then [2] to edit the MSDN-DPNSS-DASSII Trunk Circuit Descriptor Assignment form.
  • Page 32 Mitel SX-2000 Lightware Note: Parameters not listed below can be left at their default settings. • Set Trunk Circuit Descriptor Number to an unused trunk circuit descriptor number. • Set Signaling Protocol to MSDN-DPNSS. • Set Dual Seizure Priority to Incoming.
  • Page 33 ® Dialogic 4000 Media Gateway Series Integration Note Step 9: In the Trunk Forms menu, select Trunk Service Assignment and press [ESC] then [2] to edit the Trunk Service Assignment form. Configure the form as follows:...
  • Page 34 Mitel SX-2000 Lightware Note: Parameters not listed below can be left at their default settings. • Select an unused Trunk Service No. • Set COS (Class of Service) to the class of service number defined in Step 4 of the SX-2000 Light Administration.
  • Page 35 Press [ESC] then [2] to define the range programming, a Specify number of lines data entry field will appear in the main screen. • Set Specify number of lines to 22 and press [ENTER] • Press [ESC] then [4] to execute the command. ® Dialogic 4000 Media Gateway Series Integration Note...
  • Page 36 Mitel SX-2000 Lightware • Press [ESC] then [4] to commit to changes and [ESC] then [1] to confirm the changes. • Press [ESC] then [Q] to return to the Trunk Forms menu. Step 11: In the Trunk Forms menu, select Trunk Group Assignment and press [ESC] then [2] to edit the Trunk Group Assignment form.
  • Page 37 Press [ESC] then [4] to commit to changes and [ESC] then [1] to confirm the changes. • Press [ESC] then [Q] to return to the Trunk Forms menu. • Press [ESC] then [7] to return to the Customer Data Entry interface. ® Dialogic 4000 Media Gateway Series Integration Note...
  • Page 38 Mitel SX-2000 Lightware 6.1.1.2 Automatic Route Selection (ARS) Step 1: Log into the Mitel SX-2000 Light system. Press [ESC] then [7] to access the Customer Data Entry menu.
  • Page 39 ® Dialogic 4000 Media Gateway Series Integration Note Select Automatic Route Selection Forms and press [ESC] then [1] to access the ARS Forms menu.
  • Page 40 Mitel SX-2000 Lightware Step 2: In the ARS menu, select Digital Modification Assignment and press [ESC] then [2] to edit the Digital Modification Assignment form. Configure the Digital Modification Assignment as follows:...
  • Page 41 Press [ESC] then [Q] to return to the ARS Forms menu. Step 3: In the ARS menu, select Route Assignment and press [ESC] then [2] to edit the Route Assignment form. Configure the form as follows: ® Dialogic 4000 Media Gateway Series Integration Note...
  • Page 42 Mitel SX-2000 Lightware Note: Parameters not listed below can be left at their default settings. • Select an unused Route Number. • Set Trunk Group Number to the trunk group number defined in Step 11 of the SX-2000 Light Administration.
  • Page 43 ® Dialogic 4000 Media Gateway Series Integration Note Step 4: In the ARS menu, select Automatic Route Selection Assignment and press [ESC] then [2] to edit the Automatic Route Selection Assignment form. Configure the form as follows:...
  • Page 44 Mitel SX-2000 Lightware Note: Parameters not listed below can be left at their default settings. • Set Leading Digits to a currently unassigned ARS number. • Set Digits Dialed to an unused 2-digit string. • Set Number of Digits to Follow to 2.
  • Page 45 • Select the appropriate version of the database based on the version of Mitel SX-2000 Light Software being used. If you use the SX-2000 Light software version 34.2.0.20, select from the dropdown menu under ISDN/PRI System the Universal NSU Release 1.5.
  • Page 46 Mitel SX-2000 Lightware • Under Options, select Network-side Interface and Qsig. • Click Update and then Close. Step 3: Configure the PRI Link Characteristics as follows: Select Config > System Configuration > PRI Link Characteristics. Note: Parameters not listed below can be left at their default settings.
  • Page 47 Set PRI link number* to the link number that the T1 QSIG is installed. • Set Trunks* to 1-23. • Set DDI Delivery to Yes. • Set CPN Delivery to Yes. • Click Update and Close. ® Dialogic 4000 Media Gateway Series Integration Note...
  • Page 48 Mitel SX-2000 Lightware Step 5: Configure the Outgoing Call Characteristics as follows: Select Config > Outgoing Call Characteristics. Note: Parameters not listed below can be left at their default settings. • Set PRI link number* to the link number on which the T1 Q.SIG is installed.
  • Page 49 Select File > Connect to Remote Site. Note: Parameters not listed below can be left at their default settings. • Set Connection Medium to Ethernet Network Card. • Under Network Settings, enter the IP address of the 3300 Universal NSU (The default value is 192.168.1.1.).
  • Page 50 Mitel SX-2000 Lightware Step 7: Save the database as follows: Click File > Save > Database. • Set Destinations to PRI Card / Universal NSU. • Click Save. Note: If a dialog box appears stating “Are you sure you want to save this OLDER version of IMAT Database? select DO NOT UPGRADE to the latest database Version and Save and click OK.
  • Page 51 ® Dialogic 4000 Media Gateway Series Integration Note Click Maintenance > Remote Site Reset. Click the Reset button. Click OK in the Information dialog box stating that IMAT is “Disconnected from remote site.” Click OK in the dialog box stating that the remote site is resetting.
  • Page 52 Mitel SX-2000 Lightware ® Microsoft Office Communications Server 2007 (OCS) Setup Steps for configuring Microsoft Normalization rules are used to convert dial numbers into full E.164 formatted numbers. Microsoft the standard E.164 format to search for users listed in the Active Directory (AD).
  • Page 53 ® Dialogic 4000 Media Gateway Series Integration Note Click Add or Edit to create or change a particular rule.
  • Page 54 Mitel SX-2000 Lightware In this example, when a user dials any 4-digit number, it will be converted to its E.164 equivalent of +1716639xxxx and then that number will be searched for in AD.
  • Page 55 Start > Programs > Administrative Tools > OCS 2007. On the tree presented in the configuration window, right-click Forest then select Properties and then Voice Properties form the menu provided. Edit a route as shown in the example below. Dialogic Translation Pattern Comments...
  • Page 56 Mitel SX-2000 Lightware ® This entry routes numbers with or without “+” prefix followed by any digits to Microsoft Mediation Server dmg4000.bufocs.local. Restart the Front End Services for the above changes to take effect, including all normalization rules. This can be done from the window Services.
  • Page 57 In this case, Dialogic SIP message, since the call will not yet have reached the SIP gateway. Steps for configuring Microsoft clients The domain users need to be enabled for making calls through Microsoft ®...
  • Page 58 Mitel SX-2000 Lightware Under the Communications tab, check the Enable user for Office Communications Server option and then click the Configure button. In the above configuration for the hypothetical user Ray Cassick, an inbound PSTN call for 3101 will be ®...

  • Page 59: Installation

    ® Microsoft Mediation Server Installation and Configuration Installation ® The gateways of the Dialogic ® Microsoft Mediation Server software. You can complete the Microsoft ® running Microsoft Office Communications Server 2007 (OCS) “Setup.exe” in the DMG4000 Gateways. In the ®...
  • Page 60 Mitel SX-2000 Lightware 4. Create the certificate request for the Microsoft • Run Deployment Wizard, click step 4. • Select the option Create a new certificate. • Select the option Send the request immediately to an online CA. • Complete the settings in the blank.
  • Page 61 ® Dialogic 4000 Media Gateway Series Integration Note Configuration ® From the MMC snap-in, right-click the detected Microsoft Mediation Server and select Properties.
  • Page 62 Mitel SX-2000 Lightware Configure the following settings on the General tab:...
  • Page 63 4000 Media Gateway Series Integration Note Click the Next Hop Connections tab and configure the following: ® ® The Port entry under PSTN Gateway Next hop has to match the configuration in the Dialogic Diva SIPcontrol™ Software under Network Interface Configuration > SIP Listen Port.
  • Page 64 Testing the Validation Matrix ® The table below shows various test scenarios that are run as typical validation scenarios if the Dialogic Media Gateway is used in a voice messaging situation. The notes column specifies any notable parts of the test.

  • Page 65: Troubleshooting

    10.1 Important Debugging Tools • Ethereal/Wireshark: Can be used to view and analyze the network captures provided by the Dialogic gateway diagnostic firmware. • Adobe Audition: Can be used to review and analyze the audio extracted from the network captures to troubleshoot any audio related issues.
  • Page 66 Mitel SX-2000 Lightware 1. Click one line of your Dialogic the Basic tracing level. This level captures Q.931 ISDN messages. 2. Click CAPI driver in the left pane and activate the Basic tracing level as explained in step 1. 3. Start tracing. To do so, click the start icon menu.
  • Page 67 Diagnostics traces for an inbound (TDM to IP) call to Microsoft >INVITE sip:+17166395101@dmg4000.bufocs.local:5060 SIP/2.0 >Via: SIP/2.0/TCP 192.168.0.106:9803;branch=z9hG4bK2617534104-7603272 >Max-Forwards: 70 >Allow: INVITE,ACK,CANCEL,BYE,OPTIONS,NOTIFY,REFER >Accept: application/sdp,application/simple-message-summary >Supported: timer,replaces >From: "Dialogic Diva SIPcontrol" >To: "Default" <sip:+17166395101@bufocs.local;user=phone> >Call-ID: 9c046698-730448-17@dmg4000 >CSeq: 1 INVITE >Min-SE: 90 >Session-Expires: 600;refresher=uac >Contact: <sip:+17166392401@192.168.0.106:9803>...
  • Page 68 Mitel SX-2000 Lightware <Below is a RX SIP message> 9:16:28.431 1 L 12 00010000-SIPR begin (331 byte) from IP:192.168.0.106 PORT:5060 on socket 3 port 5060 9:16:28.431 1 L 12 00010000- 9:16:28.431 1 L 12 00010000- SIPcontrol"<sip:+17166392401@192.168.0.106;user=phone>;tag=sipcontrol_2617534104-7668808 9:16:28.431 1 L 12 00010000- 9:16:28.431 1 L 12 00010000-...
  • Page 69 > >v=0 >o=- 0 0 IN IP4 192.168.0.106 >s=session >c=IN IP4 192.168.0.106 >b=CT:1000 >t=0 0 >m=audio 62438 RTP/AVP 8 101 >c=IN IP4 192.168.0.106 >a=rtcp:62439 >a=label:Audio >a=rtpmap:8 PCMA/8000 >a=rtpmap:101 telephone-event/8000 >a=fmtp:101 0-16 >a=ptime:20 ® Dialogic 4000 Media Gateway Series Integration Note...
  • Page 70 Mitel SX-2000 Lightware...

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