Troubleshooting - VTech Innotab 3S User Manual

Troubleshooting

Problem
Screen displays with no
sound.
Screen turns on, then
immediately off.
No picture (or incorrect
picture) on screen, and
pressing the Power
button has no effect.
No screen display after
pressing Power button.
The cartridge icon
does not appear on
desktop.
USB connection
window does not pop
up after connecting to
computer.
Clock time is not
accurate or
InnoTab 3S requests
®
to set up time when
turning on InnoTab
30
Possible Reason
Volume is turned
down.
Headphones are
connected.
Battery power is low. Replace the battery.
Program needs to
be reset.
Battery power is low. Replace the battery.
Incomplete battery
installation.
No AC adaptor
power.
Poor cartridge
connection.
The cartridge is not
compatible.
Poor USB cable
connection.
Connection is
running through
USB hub.
Backup battery
power low or
backup battery
is not installed
3S.
® correctly.
Solution
Adjust the volume control.
Unplug headphones from
headphone jack.
Disconnect all power supplies
(batteries and adaptor), then
reconnect all power supplies.
Make sure to install all batteries in
the battery compartment.
Securely connect the AC adaptor or
car adaptor to both the InnoTab
and the power source.
Remove the cartridge, clean it if
necessary, and then re-insert it
into the InnoTab 3S.
®
Check the cartridge label or
cartridge user's manual to
make sure it is compatible to
InnoTab 3S.
®
Securely connect the USB cable to
InnoTab 3S and the computer.
®
Connect the InnoTab
to the computer, without using a
hub.
Replace backup battery and make
sure the backup battery is installed
correctly (for backup battery
replacement instructions, please
see Backup Battery Replacement
section on page 29).
3S
®
3S directly
®