Troubleshooting; Technical Support - VTech InnoTab User Manual

WARNING
A very small percentage of the public, due to an existing condition, may experience epileptic seizures
or momentary loss of consciousness when viewing certain types of flashing colors or patterns. While
InnoTab The Learning Tablet does not contribute to any additional risks, we do recommend that
®
parents supervise their children while they play video games. If your child experiences dizziness, altered
vision, disorientation, or convulsions, discontinue use immediately and consult your physician. Please
note that focusing on an LCD screen at close range and handling touch screen or g.sensor controls
for a prolonged period of time may cause fatigue or discomfort. We recommend that children take a
15-minute break for every hour of play.

TROUBLESHOOTING

Please note that if you try to insert or remove an InnoTab
may experience a malfunction. If this happens, and the unit does not respond to pressing the ON/OFF
button, disconnect the AC adaptor from the main unit or remove the batteries. Then, reconnect the adaptor,
or reinstall the batteries.

TECHNICAL SUPPORT

If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or
contact our Consumer Services Department with any problems and/or suggestions that you might have. A
support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is typically located on the back or bottom
of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem started.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
cartridge without first turning the unit OFF, you
®
9