Troubleshooting - VTech InnoTab3 User Manual

Case: 1:15-cv-10889 Document #: 73-1 Filed: 05/18/16 Page 29 of 41 PageID #:946

Troubleshooting

Problem
Screen displays with
no sound.
Screen turns on, then
immediately off.
No picture (or
incorrect picture) on
screen, and pressing
the Power button has
no effect.
No screen display
after pressing Power
button.
The cartridge icon
does not appear on
desktop.
USB connection
window does not pop
up after connecting
to computer.
25 25
Possible Reason
Volume is turned
down.
Headphones are
connected.
Battery power low.
Program needs to be
reset.
Battery power low.
Incomplete battery
installation.
No AC adapter power. Securely connect the AC
Poor cartridge
connection.
Poor USB cable
connection.
Connection is running
through USB hub.
Solution
Adjust the volume control.
Unplug headphones from
headphone jack.
Replace or recharge the
batteries.
Disconnect all power
supplies (batteries and
adapter), then reconnect all
power supplies.
Press the Power button.
Remove the cartridge, clean
it if necessary, and then re-
insert it into the InnoTab
Replace or recharge the
batteries.
Make sure to install all
batteries in the battery
compartment.
adapter or car adapter to
®
both the InnoTab
power source.
Remove the cartridge, clean
it if necessary, and then re-
insert it into the InnoTab
Securely connect the USB
cable to InnoTab ® 3 and the
computer.
Connect the InnoTab
directly to the computer,
without using a hub.
®
3.
3 and the
®
3.
®
3