5Ghz Wi-Fi Channels; Troubleshooting - opticis HDWX-100-TR User Manual

5GHz Wi-Fi Channels

Because of wireless signal regulations, HDWX-100-TR is managed by two different firmwares
according to the shipment locations (US version and Europe version).
- US Version: US, Korea and others.
- Europe Version: Europe, Japan, and others.
Band
US
Band A
36,40,44,48
(5150~5250)
52,56,60,64,100,
Band B
104,108,112,116
(5250~5725)
,132,136
Band C
149,153,157,161
(5725~5875)

Troubleshooting

Problem
No video on the display
"Wi-Fi time out" or "Off"
message on the display
Video quality:
- Freezing or collapse
- Mosaic pattern
- Jitter
After changing source
resolution, no video on display
Abnormal operation occurs in
playing audio/video or USB
KVM.
After changing input source,
the video clip does not play.
Available Channels
Europe
36,40,44,48 36,40,44,48
52,56,60,64,100, 52,56,60,64,100,
104,108,112,116 104,108,112,116
,120,124,128132 ,120,124,128,13
,136
NA
Solution
- Wait several seconds for the system booting. After the power is
applied, Power status and Wireless status LED will turn on
(Blue).
- Check the connection of all cables.
- Reset the power of all TX and RXs by re-plugging the power
adaptor.
- Check the environment of your room and re-plug the power
adaptor.
- Check the distance between RX and TX and avoid a metallic
obstacle.
- Check and retry connections in the GUI connectivity menu.
- Check network connectivity.
- Check the distance between RX and TX, and avoid a metalic
obstacle.
- Change the position of antennas.
- Change wireless channel. Follow instructions in this user
manual (Step 4-2).
- Wait several seconds for the EDID negotiation.
- Reset the power of all TXs and RXs again by re-plugging the
power adaptor.
- Execute window media player again.
- 15 -
JAPAN Korea
36,40,44,48
52,56,60,64,100,
104,108,112,116
,120,128
2,136
149,153,157,161
DFS (US &Japan)
52,56,60,64,100,104,108
,112,116,132,136
Causes
Cables are connected
incorrectly.
A failure of wireless network
and/or necessity of pairing
between TX and RX.
Network connectivity issues
Wireless channel interference
It takes several seconds for
the EDID negotiation between
display and source.