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USER'S
USER'S
MANUAL
MANUAL
Contacting Technical Support
The Microtech ZiO! is relatively easy to maintain and operate and normally should not produce
complications. However, if you need assistance or have questions of any kind, our trained staff
members are ready to help. Our Technical Support Department can be reached via e-mail at
tech@microtechint.com or by calling 800-666-9689 or 203-483-9402 from 8:00 a.m. to 6:00 p.m.
(EST), Monday through Friday. In the UK, please contact local support at +44 118 979 1026. We
recommend calling when near to your computer with your product to facilitate troubleshooting.
Helpful information can also be obtained 24 hours a day from our web site: www.microtechint.com.
Returning products for service
When calling for support, if a Technical Support specialist recommends that you return the product
to Microtech, the Technical Support specialist will transfer you to Customer Service for a Return
Merchandise Authorization (RMA) number. The RMA number must appear on the outside of your
shipping carton. Our Receiving Department will refuse any package that does not carry an RMA
number. Pack the Microtech ZiO! in its original box. Be certain that it fits snugly and is surrounded
with the original packing material.
Improper packing can result in damage to the device, and may result in voiding the warranty.
We will not accept an improperly packaged device.
You are responsible for paying the cost of shipping the device in for repair; we will pay the return
shipping on any Warranty RMA. Be sure to include the RMA number on the outside of the box.
Please ship the device to:
SCM Microsystems, Inc.
Retail Brands Group
20 Carter Drive
Guilford, CT 06437 USA
45
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