Sirius XM RAdio Onyx EZ User Manual page 81

Troubleshooting
If you see this on the screen:
Check Antenna Connection
Channel Off Air
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Updating
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If this happens:
You do not receive all the
channels to which you subscribed
Try this:
• Make sure that the antenna cable is firmly and
securely plugged into the PowerConnect Vehicle
Dock . Make sure the cable is not bent or broken .
• Turn Onyx EZ Off, then On, to reset this message .
• If the message persists, most likely the Magnetic
Mount Antenna cable has been damaged . Replace
the antenna .
• The channel you've selected is not currently
broadcasting . Tune to another channel .
• Your Onyx EZ is acquiring audio or program
information This message usually goes away in a
few seconds .
• Your Onyx EZ is updating with the latest encryption
code . Wait until the update is done .
• You may be trying to tune to a channel that is
blocked or unavailable . Tune to another channel .
• No program information, such as artist name, song
title, or channel exists .
Try this:
• Ensure that you have activated your service by
following the steps in "Activation" on page 45 .
• Go to siriusxm .ca and follow the directions refresh
your radio .
• Call 1-877-438-9677 for further assistance .
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