Troubleshooting - LaCie Network Space User Manual

LaCie Network Space
user Manual

5. Troubleshooting

In the event that your LaCie Network Space is not working cor-
rectly, please take a look at the Troubleshooting section on the
following pages and at the FAQs published on our web site –
www.lacie.com. One of these FAQs may provide an answer to
your specific question. You can also visit the downloads page,
where the most recent software updates will be available –
www.lacie.com/support/downloads.
If you need further assistance, please contact your LaCie reseller
or LaCie Technical Support (see section
Service for details).
System Log
The system log allows you to review the type, date, time, source
and event ID of activities on the LaCie Network Space. For more
information, refer to chapter
Problem Question to Ask
The system is not Does your computer's configuration
recognized by the meet the minimum system require-
computer. ments?
Is the system's power supply con-
nected and is the blue light on the
front of the drive on?
Is the blue light on the front of the
device flickering?
Did you follow the correct installation
steps?
Are both ends of the Ethernet cable
firmly connected?
• deSigN by NeiL pouLtoN
6. Contacting Customer
4.5.3. System Log.
Manual Updates
LaCie strives to give you the most up-to-date, comprehensive
user manuals possible. It is our goal to provide you with a friend-
ly, easy-to-use format that will help you quickly install and utilize
the many functions of your new device.
If your manual does not reflect the configurations of the product
that you purchased, please check our website for the most cur-
rent version available.
Solution
Check section 1.2. Minimum System Requirements
tion.
Make sure that the power supply is properly connected (see section
Turning the Drive On for details); that the sytem has been powered on
by moving the power switch on the back of the device to the ON posi-
tion; and that the outlet the power supply is connected to is powered
on or has a sufficient supply of power.
If the blue light is flickering or will not turn on, the power supply may
be defective. Please contact your LaCie reseller or LaCie Customer
Support.
Review the installation steps (section
Space).
Disconnect the Ethernet cable, wait 10 seconds and then reconnect.
Ensure that the interface connectors are properly aligned. The Ethernet
cable can only be inserted one way. Make sure it is correctly oriented.
Check that the Ethernet connectors are straight and fully seated in the
Ethernet ports.
troubleshooting
page 30
www.lacie.com
for more informa-
2. Setting Up Your LaCie Network
2.1,