Getting Help; Troubleshooting Topics - LaCie 4big Rack Office User Manual

GETTING HELP

If you are having issues with your product, first consult the troubleshooting topics below. If the problem persists,
refer to Warranty Information
Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help
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TROUBLESHOOTING TOPICS

The 4big Rack Office won't turn on.
Q: Can you confirm that the 4big Rack Office is receiving power?
A: Make sure the power cord is properly connected, then push the power button until the power LED turns ON.
Q: Have you connected a USB storage device?
A: The 4big Rack Office may be attempting to boot from it. Unplug the device and retry to reboot the system.
Q: Has one of the drives storing the operating system failed?
A: Check Technical Brief: RAID
Q: Does the motherboard battery need to be replaced?
A: A non-functioning motherboard battery could prevent the system from booting. The best way to verify that
this is the problem is to connect a monitor, mouse, and keyboard to the 4big, and reboot. If the display reads
"CMOS Checksum Error", the motherboard battery is probably the cause of the problem. Contact LaCie support
for confirmation and help.
Q: Is my power supply unit malfunctioning?
A: Connect a monitor, mouse, and keyboard, and turn your product on. If you don't see anything on the monitor,
that means that the problem may result from the 4big's internal power supply unit (PSU). Contact LaCie support
for confirmation, then return your product for PSU replacement.
The 4big Rack Office turns off when I connect a USB device.
Q: Have you connected more than three bus-powered USB devices or is one of your devices drawing an inordinate amount of
power?
A: Connect no more than three bus-powered USB devices and/or make sure that none of the devices is drawing
an inordinate amount of power.
Q: Did the product turn off as soon as the USB device and the 4big's USB port came into contact?
A: The USB device may have caused a short circuit. Unplug any USB devices you have connected since the
failure and reboot the product.
The 4big Rack Office is unresponsive.
Q: Have you tried to restart the system manually?
A: Shut down and restart the 4big Rack Office manually by pushing and immediately releasing the front button.
If nothing happens after a few minutes, then force the 4big Rack Office to turn off by pressing and holding the
front button for more than four seconds, then release it. Once off, restart the product by pushing and
immediately releasing the front button. Note that this is not recommended as it may result in data loss.
The 4big Rack Office is overheating.
Q: Is the ambient temperature too high? Is the air output blocked? Are one or several of the fans malfunctioning?
A: If the ambient temperature is below 95˚F/35˚C and the fan output is cleared, you may have one or several
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