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7 TROUBLESHOOTING
Problem
No graphics or
program
guides appear
on the TV
screen
No closed
captions
display
There are
black bars to
the right and
left of the
picture
Possible Solution
If you use the IEEE-1394 connection, on-screen
graphics, including closed captions and program
guides, are not displayed by the DCX set-top. On-
screen graphics and captions may still be overlaid
by your TV, if enabled. Alternatively, use HDMI or
component video instead.
Verify on the User Settings menu that closed
captions are enabled on the DCX set-top.
Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on
the current program.
Wide screen TVs display 4:3 programs in this
format unless set to Stretch. Turn on the 4:3
OVERRIDE feature in the User Settings menu.
This enables most wide screen TVs to stretch the
video to fill the screen (see your TV manual for
information about stretching 4:3 video).
•
If the DCX3200 is connected to a
wide screen TV, verify that the TV TYPE
is set to 16:9 in the User Settings
menu.
Many HD programs are broadcast in pillar-box
format with black bars to the left and right of the
picture. These programs are broadcast in 16:9 HD
formats even though the video is not 16:9.
44
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