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D-Link DHP-W311AV User Manual

Powerline av 500 wireless extender kit
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Version 1.0 | 07/22/2013

User Manual

PowerLine AV 500 Wireless Extender Kit
DHP-W311AV

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  Summary of Contents for D-Link DHP-W311AV

  • Page 1: User Manual

    Version 1.0 | 07/22/2013 User Manual PowerLine AV 500 Wireless Extender Kit DHP-W311AV...
  • Page 2: Table Of Contents

    LAN Settings - Static IP ..............20 Using Windows 7 ..................42 ® PLC Settings ..................21 Using Windows Vista® ..................45 Advanced ......................22 Configuring Wireless Security............46 MAC Address Filter................22 Using Windows XP ..................48 ® Advanced Wireless ................23 Configuring WPA-PSK .................49 User Limit ....................24 D-Link DHP-W311AV User Manual...
  • Page 3 Windows® XP Users ................57 Statically Assign an IP address ..............58 Windows® 8 Users .................58 Windows® 7/ Vista® Users..............59 Windows® XP Users ................60 Technical Specifications (DHP-W310AV) ........61 Technical Specifications (DHP-308AV) ...........63 Contacting Technical Support ............64 Warranty ...................65 Registration ..................70 D-Link DHP-W311AV User Manual...
  • Page 4: Product Overview

    Section 1 - Product Overview Product Overview Package Contents D-Link DHP-W310AV PowerLine AV 500 Wireless N Extender D-Link DHP-308AV PowerLine AV 500 Network Adapter Two CAT5 Ethernet Cables Wi-Fi Configuration Card Wi-Fi Configuration Note D-Link DHP-W311AV User Manual...
  • Page 5: System Requirements

    AV 500 Wireless N Extender features easy plug-and-play installation and can be connected to any Ethernet-enabled device. The DHP-W311AV supports the latest HomePlug AV technology to improve on older AV speeds. This fast transmission speed provides ample bandwidth for streaming high-resolution video (HDTV) signals, while simultaneously providing high-speed Internet access throughout the home. With Quality of Service (QoS) support, the performance of applications which require real-time communication, such as VoIP phone calls and multiplayer online games, are not compromised, even while streaming music and IPTV (Internet Protocol Television).
  • Page 6 Power outlets and electrical wiring must all be part of the same electrical system. Certain electrical conditions in your home, such as wiring condition and configuration, may affect the performance of this product. Additional D-Link PowerLine AV adapters are required to add new devices to the network. A minimum of two D-Link PowerLine AV Network Adapters are required to create a network. Connecting this product to a power strip with a surge protector may adversely affect the performance of this product.
  • Page 7: Hardware Overview

    Section 1 - Product Overview Hardware Overview DHP-W310AV Connections ON/OFF Turns the device ON or OFF. Ethernet Port Connects to Digital Media Devices, PCs, Video Game Consoles, Network Storage Devices D-Link DHP-W311AV User Manual...
  • Page 8 Push this button to create a secure PowerLine connection with another adapter. It can also be used to Common Connect/ connect using Wi-Fi Protected Setup (WPS). To connect using WPS, press this button, then press the WPS WPS Button button on your wireless client. D-Link DHP-W311AV User Manual...
  • Page 9: Leds

    (after 5 minutes of inactivity) or seeking a PowerLine connection. Wireless LED A solid light indicates that Wi-Fi is enabled. PowerLine LED A solid light indicates that a PowerLine connection is established. Ethernet LED A solid light indicates a connection to an Ethernet-enabled device. D-Link DHP-W311AV User Manual...
  • Page 10: Dhp-308Av

    Section 1 - Product Overview Hardware Overview DHP-308AV Connections Ethernet Port Connects to Digital Media Devices, PCs, Video Game Consoles, Network Storage Devices Common Connect Button Use this button to set up a PowerLine network. D-Link DHP-W311AV User Manual...
  • Page 11: Leds

    (after 5 minutes of inactivity) or seeking a PowerLine connection. PowerLine LED A solid light indicates that a PowerLine connection is established. Ethernet LED A solid light indicates a connection to an Ethernet-enabled device. D-Link DHP-W311AV User Manual...
  • Page 12: Hardware Installation

    If you have more PowerLine devices, or if you add more devices to your network in the future, use the method described above. Be sure to press the Common Connect button on the new device, and then the Common Connect button on the existing network within the required time frame. ROOM A ROOM B iPad Notebook Internet Router DHP-308AV DHP-W310AV D-Link DHP-W311AV User Manual...
  • Page 13: Wireless Installation Considerations

    5. If you are using 2.4GHz cordless phones or wireless products such as ceiling fans, lights, and home security systems, your wireless connection may degrade dramatically or drop completely. Make sure your 2.4GHz phone base is as far away from your wireless devices as possible. The base transmits a signal even when the phone is not in use. D-Link DHP-W311AV User Manual...
  • Page 14: Powerline Installation Considerations

    4. Verify that your PowerLine devices are electrically rated to operate with the power available in your location. 5. Be sure to plug the power cables into properly grounded electrical outlets in order to help prevent against electrical shock. D-Link DHP-W311AV User Manual...
  • Page 15: Safety

    Keep the devices out of direct sunlight. Do not cover or block the vents on the devices. Make sure that the devices have adequate room for ventilation. Avoid placing the devices near a heater or a radiator. D-Link DHP-W311AV User Manual...
  • Page 16: Dhp-W310Av Configuration

    At the login screen, enter Admin as the User Name. Leave the Password blank by default. Click Log In. If you receive a “Web Page Cannot be Displayed” error, please refer to “Troubleshooting” on page 51 for assistance. D-Link DHP-W311AV User Manual...
  • Page 17: Hybrid Link Setup

    If you have not yet set up your network, use the Setup Wizard’s step-by-step instructions. You can also manually configure your network using Settings. Wi-Fi settings are covered under “Wireless Settings” on page 18 and PowerLine settings are at “PLC Settings” on page D-Link DHP-W311AV User Manual...
  • Page 18: Wireless Settings

    “Wireless Security” on page 36 more information. Choose a Wi-Fi Password that is strong. A good password uses both letters and numbers in unpredictable order. Examples Wi-Fi Password: of poor choices for passwords are password and 12345678. Click Save Settings. D-Link DHP-W311AV User Manual...
  • Page 19: Lan Settings

    Contact your Internet Service Provider (ISP). They may require this field to be set a certain way for Internet access. LAN IPv6 Link-Local This shows the current IPv6 address of the Address: DHP-W310AV on your network. Click Save Settings. D-Link DHP-W311AV User Manual...
  • Page 20: Lan Settings - Static Ip

    LAN or internal IP address of your router. DNS Server: This is the Domain Name Server that looks up addresses on the Internet. You may have a specific one you need to connect to. Click Save Settings. D-Link DHP-W311AV User Manual...
  • Page 21: Plc Settings

    Section 3 - Configuration PLC Settings This section will show you how to configure your new D-Link PowerLine AV device using the web-based configuration utility. Check the box to Enable Power Saving mode. Power Saving: Make sure the Network Name of all of the devices Network Name: within your PowerLine network are the same.
  • Page 22: Advanced

    If you DENY the listed addresses, be sure your computer is not on the list. Clear: Click to clear the rule from the list. Note: you will have to Save Settings in order for the rule to take effect. D-Link DHP-W311AV User Manual...
  • Page 23: Advanced Wireless

    Enabling this function allows compatibility with both 802.11n devices as well as 802.11b/g at the cost of speed. Disabling Coexistence: this will give higher speeds, but will only allow 802.11n devices to function. Click Save Settings. D-Link DHP-W311AV User Manual...
  • Page 24: User Limit

    Check the Enable User Limit box to limit the Limit: number of devices that can connect to the DHP-W310AV. User Limit: Enter a number between 1 and 32 representing the maximum allowable clients. Click Save Settings. D-Link DHP-W311AV User Manual...
  • Page 25: Tools

    This requires users to type letters Authentication: or numbers from a distorted image displayed on the screen. It prevents online hackers and unauthorized users from gaining access to your device’s configuration. This feature is disabled by default. Click Save Settings. D-Link DHP-W311AV User Manual...
  • Page 26: System

    Restore to Factory Default Settings. Reboot the Click to Reboot the Device. Device: Clear Language Click to Clear any language pack that is currently installed. For more about language packs, refer to “Firmware” on page Pack: D-Link DHP-W311AV User Manual...
  • Page 27: Firmware

    You can upgrade the firmware of the DHP-W310AV from the Firmware Update page. You can download firmware upgrades to your hard drive from the D-Link support site at http://support.dlink.com. When the firmware you would like to use is on the local hard drive of your computer, click Choose File to locate the file to be used for the update, and click Upload.
  • Page 28: Time

    You can also click the Copy Your Computer’s Time Settings button at the bottom of the screen to synch the date and time with the computer you are currently using. Click Save Settings to save and activate the changes. D-Link DHP-W311AV User Manual...
  • Page 29: System Check

    IPv6 Ping Test/ This is similar to the regular Ping Test Host Name or IPv6 described above, except you enter an IPv6 Address: Address. Ping Result: The result of your ping attempts will display here. D-Link DHP-W311AV User Manual...
  • Page 30: Status

    LAN: Displays the MAC Address and the private (local) IP settings. Wireless LAN: Displays the wireless MAC Address and your wireless settings such as Channel and Network Name (SSID). PLC: Shows the DHP-W310AV’s PowerLine Connection settings. D-Link DHP-W311AV User Manual...
  • Page 31: Logs

    Last Page: Go to the last page of the log. Previous: Go to the previous page of the log. Next: Go to the next page of the log. Clear: This button clears all current log content. D-Link DHP-W311AV User Manual...
  • Page 32: Statistics

    The DHP-W310AV keeps statistics on the traffic that passes through the device. You can view the number of packets transmitted and received. Review LAN, Wireless, and PLC (PowerLine connection) statistics. The traffic counter will reset when the DHP-W310AV is rebooted. D-Link DHP-W311AV User Manual...
  • Page 33: Wireless

    Shows how long that device has been connected to the DHP-W310AV. Mode: Shows the mode the device is using to connect to your DHP-W310AV. This is typically 11b, 11g, or 11n. Rssi (%): This reflects the strength of your device’s connection. D-Link DHP-W311AV User Manual...
  • Page 34: Ipv6

    Section 3 - Configuration IPv6 The IPv6 section will display your IPv6 Internet and network connection details. D-Link DHP-W311AV User Manual...
  • Page 35: Support

    Section 3 - Configuration Support Click on a link for support information on each topic. D-Link DHP-W311AV User Manual...
  • Page 36: Wireless Security

    – alphanumeric characters) format. ASCII format is provided so you can enter a string that is easier to remember. The ASCII string is converted to HEX for use over the network. Four keys can be defined so that you can change keys easily. D-Link DHP-W311AV User Manual...
  • Page 37: What Is Wpa

    This key must be the exact same key entered on your wireless bridge or DHP-W310AV. WPA/WPA2 incorporates user authentication through the Extensible Authentication Protocol (EAP). EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network. D-Link DHP-W311AV User Manual...
  • Page 38: Configuring Wep

    4. Next to WEP Key 1, enter a WEP key that you created. Make sure you enter this exact key on all your wireless devices. 5. Next to Authentication, select Both or Shared Key. (Shared Key is the most secure.) D-Link DHP-W311AV User Manual...
  • Page 39: Configuring Wpa/Wpa2 Personal

    4. Click Save Settings at the top of the window to save your settings. If you are configuring the DHP-W310AV with a wireless adapter, you will lose connectivity until you enable WPA on your adapter and enter the same passphrase as you did on the DHP-W310AV. D-Link DHP-W311AV User Manual...
  • Page 40: Connecting To A Wireless Network

    1. Click on the wireless computer icon in your system tray (lower-right corner next to the time). 2. A list of available wireless networks will appear. 3. Click the wireless network (SSID) you want to connect to and then click Connect. D-Link DHP-W311AV User Manual...
  • Page 41 If you get a good signal but cannot access the Internet, confirm the encryption by reviewing the profile or check the TCP/IP settings for your device. Refer to the Networking Basics section in this manual for more information. D-Link DHP-W311AV User Manual...
  • Page 42: Using Windows ® 7

    1. Click on the wireless icon in your system tray (lower-right corner). Wireless Icon 2. The utility will display any available wireless networks in your area. D-Link DHP-W311AV User Manual...
  • Page 43 If you get a good signal but cannot access the Internet, check your TCP/IP settings for your wireless adapter. Refer to the Networking Basics section in this manual for more information. 4. The following window appears while your computer tries to connect to the router. D-Link DHP-W311AV User Manual...
  • Page 44 Additionally, you may connect using Wi-Fi Protected Setup (WPS) and Push Button Configuration (PBC). When the window to the right is displayed, press the Common Connect Button on the DHP-W310AV. D-Link DHP-W311AV User Manual...
  • Page 45: Using Windows Vista

    Click on a network (displayed using the SSID) and click the Connect button. If you get a good signal but cannot access the Internet, check your TCP/IP settings for your wireless adapter. Refer to the Networking Basics section in this manual for more information. D-Link DHP-W311AV User Manual...
  • Page 46: Configuring Wireless Security

    Wireless Utility by right-clicking on the wireless ® computer icon in your system tray (lower right corner of screen). Select Connect to a network. 2. Highlight the wireless network (SSID) you would like to connect to and click Connect. D-Link DHP-W311AV User Manual...
  • Page 47 It may take 20-30 seconds to connect to the wireless network. If the connection fails, please verify that the security settings are correct. The key or passphrase must be exactly the same as on the wireless router. D-Link DHP-W311AV User Manual...
  • Page 48: Using Windows ® Xp

    Configuration Card will list your device’s specific network, it will not be simply dlink. If you get a good signal but cannot access the Internet, check your TCP/IP settings for your wireless adapter. Refer to the Networking Basics section in this manual for more information. D-Link DHP-W311AV User Manual...
  • Page 49: Configuring Wpa-Psk

    XP Wireless Utility by right-clicking on the wireless ® computer icon in your system tray (lower-right corner of screen). Select View Available Wireless Networks. 2. Highlight the wireless network (SSID) you would like to connect to and click Connect. D-Link DHP-W311AV User Manual...
  • Page 50 It may take 20-30 seconds to connect to the wireless network. If the connection fails, please verify that the WPA-PSK settings are correct. The WPA-PSK passphrase must be exactly the same as on the wireless router. D-Link DHP-W311AV User Manual...
  • Page 51: Troubleshooting

    1. Why am I unable to access the web-based configuration utility? When entering the IP address of the D-Link DHP-W310AV (192.168.0.50), you are not connecting to a website on the Internet or have to be connected to the Internet. The device has the utility built-in from the factory. Your computer must be on the same IP subnet to connect to the web-based utility.
  • Page 52 • Close your web browser (if open) and open it. • Access the web management. Open your web browser and enter the IP address of your D-Link DHP-W310AV in the address bar. This should open the login page for your the web management.
  • Page 53: Wireless Basics

    D-Link wireless products are based on industry standards to provide easy-to-use and compatible high-speed wireless connectivity within your home, business or public access wireless networks. Strictly adhering to the IEEE standard, the D-Link wireless family of products will allow you to securely access the data you want, when and where you want it. You will be able to enjoy the freedom that wireless networking delivers.
  • Page 54: What Is Wireless

    D-Link is the worldwide leader and award winning designer, developer, and manufacturer of networking products. D-Link delivers the performance you need at a price you can afford. D-Link has all the products you need to build your network. How does wireless work? Wireless works similar to how cordless phones work, through radio signals to transmit data from one point A to point B.
  • Page 55 Who uses wireless? Wireless technology as become so popular in recent years that almost everyone is using it, whether it’s for home, office, business, D-Link has a wireless solution for it. Home • Gives everyone at home broadband access •...
  • Page 56: Tips

    The wireless connection in public places is usually called “hotspots”. Using a D-Link Cardbus Adapter with your laptop, you can access the hotspot to connect to Internet from remote locations like: Airports, Hotels, Coffee Shops, Libraries, Restaurants, and Convention Centers.
  • Page 57: Networking Basics

    Check your IP address After you install your new D-Link wireless adapter and have established a wireless connection, by default, the TCP/IP settings should be set to obtain an IP address from a DHCP server (i.e., router) automatically. To verify your IP address, please follow the steps below.
  • Page 58: Statically Assign An Ip Address

    • Press the Windows key and then type IP. Click Settings on the right side and then click View Network Connections. • Right-click on the adapter which represents your D-Link wireless network adapter. • Highlight Internet Protocol Version 4 (TCP /IPv4) and click Properties.
  • Page 59: Windows® 7/ Vista® Users

    If you are using Windows Vista, click on Manage network connections along the left panel in the window. For Windows® 7, click on Change adapter settings. • Right-click on the Local Area Connection which represents your D-Link wireless network adapter which will be connected to your network.
  • Page 60: Windows® Xp Users

    • Click on Start > Control Panel. Make sure you are in Classic View. Double-click on the Network Connections icon. • Right-click on the Local Area Connection which represents your D-Link wireless network adapter (or other adapter) which will be connected to your router.
  • Page 61: Technical Specifications (Dhp-W310Av)

    * Maximum wireless signal rate derived from IEEE Standard 802.11g and 802.11n specifications. Actual data throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate. Environmental factors will adversely affect wireless signal range. D-Link DHP-W311AV User Manual...
  • Page 62 • WLAN • PowerLine Safety & Emissions • FCC • CE • RoHS, WEEE • UL, CE/LVD Dimensions • 3.54 x 2.56 x 1.97 inches (90 x 65 x 50 mm) Weight • .38 lbs (174.5 g) D-Link DHP-W311AV User Manual...
  • Page 63: Technical Specifications (Dhp-308Av)

    • -4 to 149°F (-20 ~ 65 °C) Humidity • Operation: 10% ~ 90% Relative Humidity • Storage: 5% ~ 90% Relative Humidity Dimensions • 2.76 x 2.05 x 1.02 inches (70 x 52 x 26 mm) D-Link DHP-W311AV User Manual...
  • Page 64: Contacting Technical Support

    • Serial Number (s/n number located on the label on the bottom of the product). You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues. For customers within the United States:...
  • Page 65: Warranty

    Warranty Period or ninety (90) days, whichever is longer, and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical to repair or replace the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware.
  • Page 66 Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the Software.
  • Page 67 • USA residents send to 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link.
  • Page 68 FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT.
  • Page 69 No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the United States Copyright Act of 1976 and any amendments thereto.
  • Page 70: Registration

    Appendix F - Registration Registration Register your product online at registration.dlink.com Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.0 July 22, 2013 D-Link DHP-W311AV User Manual...