Contacting Service; Upgrading Software - Kodak i4000 Plus Series User Manual

Upgrading software

Contacting Service

6-4
Indicators — the following provides a listing of the 7-segment display and
LED indicators.
7-segment LED indicator
display
U1 Red
U2 Red
U3 Red
U4
U5 Red
U6 Red
U7 Red
U8 Green flash
U8 Red
U9 Red
E codes Red flash
Kodak frequently updates drivers and firmware to correct issues and add new
features. If you are having error codes (Ex), you should upgrade to the latest
driver before contacting Service. Go to: www.Kodak.com/go/disupport, access
i4000 Plus Software and Drivers and download the most recent upgrade.
1. Visit www.Kodak.com/go/disupport to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The scanner model and serial number.
• Computer configuration.
• Scanning application you are using.
Explanation
Check the imaging guides
Ink cartridge missing
Document too long
Future use
Operation timeout, USB cable has been
disconnected while the scanner was
running, etc.
Scanner cover open
• Too much paper is in the input elevator
• The feed module is not inserted properly
Multifeed pause
Multifeed stop
Document jam or the paper path is blocked
• Be sure all cables are connected properly
• Turn power off and then on again
If problem persists, call Service.
A-61651 August 2013