Contacting Service - Kodak Scan station Pro 550 User Manual

Problem
Scan Station will not scan/feed
documents
No images are being displayed
Roller marks appear on the document
after scanning
Images have black background bleed-
through
Red, green or blue streaks are running
through a color photo
Image quality is poor or decreased
Touchscreen is unresponsive
Power button
indicators

Contacting Service

4-2
Make sure that:
• the power cord is plugged securely into the back of Scan Station and
the wall outlet.
• the power switch is on.
• the wall outlet is not defective (call a licensed electrician).
• document(s) is making contact with the feed rollers.
If you are scanning one-sided documents, be sure the side you want to
scan is facing the input tray (not facing you). For more information, see
the section entitled, "Getting your documents ready to scan" in Chapter
2.
Clean the rollers. See the procedures in Chapter 3, Maintenance.
When scanning translucent documents, black bleed-through may be
displayed on the image. To minimize this adjust the Contrast value.
The Scan Station is dirty and needs to be cleaned. See the procedures
in Chapter 3, Maintenance.
Clean the Scan Station. See the procedures in Chapter 3, Maintenance.
Be sure the Scan Station is plugged in and turned on.
The power button acts as an indicator light in addition to powering up
the Scan Station. Use this chart to help determine the status of the
Scan Station.
Indicator Problem
Constant Scan Station is ready
blue
Flashing Scan Station is busy
blue
Flashing Error indication, such
red as the cover is open or
there is a document
jam.
Constant Scan Station failure
red
1. Visit www.Kodak.com/go/disupport to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The Scan Station serial number.
Possible Solution
Remedy
Wait until the indicator stops flashing
and the Scan Station is ready.
Correct the error; i.e., close the Scan
Station cover or remove the document
jam, and continue.
Turn the Scan Station off, then on
again. If the error persists, call Service.
A-61698 November 2010