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Chapter 4
Troubleshooting
4.3
Web Diagnostics
Testing your Internet Connection
After setting up the Internet connection, there is an easy way to check whether your configuration is fine.
Proceed as follows:
1
Go to the Thomson Gateway home page
2
In the menu, click SpeedTouch.
3
In the Pick a task list, click Check connectivity to the Internet.
4
In the Internet Service to Check box, select the Internet service you want to check.
5
Click Check Connectivity.
If the test is successful, you will see a list of green check marks as shown in the example below:
Otherwise a red cross will help you to diagnose the problem:
Test result
E-DOC-CTC-20060911-0017 v2.0
(http://dsldevice.lan
or 192.168.1.254).
Explanation
Your DSL line is not synchronised.
>
Check whether your telephone line is correctly connected to
your Thomson Gateway.
>
Check the DSL LED, as described in
page
27.
No ATM activity detected on your DSL line.
" Checking the LEDs" on
29
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Table of Contents
Troubleshooting
