Led Diagnostics - THOMSON ST516v6 Installation And Setup Manual

Chapter 4
Troubleshooting
4.2

LED Diagnostics

Checking the LEDs
After establishing a connection with the Internet, at least the following LEDs should solidly light green:
Power, DSL, Internet.
LED status
No LEDs are lit
Power LED is lit red or
flashing amber
DSL LED is flashing green
or no DSL LED
No Ethernet LED
Red Internet LED or No
Internet LED
E-DOC-CTC-20060911-0017 v2.0
Possible solutions
The Thomson Gateway is not turned on, or turned off.
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Make sure the Thomson Gateway is plugged into an electrical outlet.
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Make sure you are using the correct power supply for your Thomson
Gateway. The Thomson Gateway electrical power requirements are
indicated on the label on the bottom of your Thomson Gateway.
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Make sure the Thomson Gateway is turned on.
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Unplug the Thomson Gateway, restart your computer and then plug the
Thomson Gateway back in.
The Thomson Gateway is malfunctioning or not able to start up.
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Fully unplug the Thomson Gateway from your computer and disconnect
it from its power supply. Wait five seconds, connect the Thomson
Gateway again and turn it back on.
Your DSL service is unable to synchronise.
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Make sure the Thomson Gateway is plugged into the DSL-enabled phone
line.
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Make sure micro-filters are correctly fitted (if not, it is very likely that your
regular telephone service is not working properly).
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Make sure you have the correct Thomson Gateway variant (ISDN or
POTS) according the DSL/phone service provided to your premises.
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If you have previously had a working connection, call your ISP to check
for service outages.
No Ethernet connectivity:
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Make sure the Ethernet cable(s) are firmly connected to the 10/100Base-T
port.
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Make sure you are using the correct cable type for your Ethernet
equipment.
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Make sure the Ethernet NIC driver is correctly installed and enabled on
your computer. Power safe options for the Ethernet NIC should preferably
be disabled.
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There was an authentication failure. This will usually present itself as an
error message regarding an incorrect password.
Check whether your user name is correct. For ADSL connections, the
user name is normally in the form of username@ISP.
Check whether your password is correctly entered. The password is
case sensitive.
If you continue to get password failures, contact your ISP.
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The wrong service profile was selected. Restart the setup of your
Thomson Gateway, and make sure to select the correct service profile.
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